I ordered trainers £39 7 th March I didn’t receive them I sent few emails which obviously no reply scam scam scam
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Awful. Ordered items on 5 April 2026, still not received, no updates either. I have sent couple emails to them but no reply. I want a refund but no way if contacting this company as ive tried a coup... See more
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... See more
Company replied
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... See more
Company replied
Company details
Written by the company
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Contact info
United Kingdom
- info@tahlira.com
- tahlira.com
2.6
Poor
157 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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Reply from Tahlira
Dear Laura,
Thank you for leaving us a review, you looked sensational!
Lots of love,
Tahlira Customer Service
Reply from Tahlira
Dear Shams,
Thank you for your feedback! We are glad you liked your item!
Kind regards,
Tahlira Customer Service
Super quick response
Super quick response, fast delivery and the dress was exactly what I expected. Recommended!
27 July 2021
Reply from Tahlira
Dear Adriana,
Thank you so much for your feedback! It was a pleasure to have you as a customer!
Lots of love,
Tahlira Customer Service
Amazing Customer Service
Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods.
The Customer Service Team (Jen) was so quickly at responding, so kind and very helpful.
She personally checked that my return made it’s way to their warehouse and processed my refund.
5 Stars !
8 July 2021
Reply from Tahlira
Dear Coby,
Thank you so much for your feedback it is greatly appreciated!
Kind regards,
Jen
Tahlira Customer Service
The dress was okay
The dress was okay, however it was not my size so I wanted to exchange. They couldn’t help me with the return procedure as “they are a small business” 🤦🏻♀️.
16 June 2021
Reply from Tahlira
Dear Agnana,
Sorry to hear that you were inconvenienced during the return of your item. We gladly offer exchanges for another size, however this would still mean that our customers would have to return the unwanted item to us themselves and that we would then ship out a new size with free delivery. If you have recently returned your item and not yet been processed for the refund just send us an email and let us know that you prefer to be sent another size and we would gladly do so with free delivery. At the moment you have only requested a refund for the existing order.
The reason we can't unfortunately offer free returns (even for exchanges) is because we are still setting up procedures to make this possible. That is why we explain that we are a small business and hope to have this service available for you in the future. We explain this under our returns section on our website.
We hope you will give us a try again in the future and again apologies for any further inconvenience.
Kind regards,
Jen
Tahlira Customer Service
5 stars for me
5 stars for me! My dress is beautiful and perfect for my hen party. Fabric quality is great and really makes me feel like it’s a one off piece.
26 May 2021
Reply from Tahlira
Dear Grace,
Thank you so much for kindly reviewing us. We hope you had the best hen party!
Kind regards,
Jen
Tahlira Customer Service
Smoothest return experience
Smoothest return experience you could ask for from a small business. They communicate clearly at every point and are lovely to speak with. Couldn’t be happier buying from Tahlira. I can’t wait to buy my next dress from them!
16 April 2021
Unprompted review
Reply from Tahlira
Dear Abigail,
Thank you so much for your feedback!
Kind regards,
Jen
Tahlira Customer Service
It was an excellent customer service
It was an excellent customer service. Helpful and caring advice
11 April 2021
Reply from Tahlira
Dear Nazanin,
Thank you so much for leaving your feedback! It was a pleasure to help you.
Kind regards,
Jen
Tahlira Customer Service
Pretty dress, good customer service.
Pretty speedy delivery, and the dress I bought was very good quality. There was a personalised handwritten note in with the dress too and it was packaged nicely. Would definitely purchase from them again.
10 April 2021
Reply from Tahlira
Dear maximmortal,
Thank you so much for kindly leaving us this feedback! You looked absolutely drop dead gorgeous!
Lots of love,
Jen
Tahlira Customer Service
Love my dress
Love my dress, fits perfect and delivery was so quick, will definitely purchase again .
10 April 2021
Reply from Tahlira
Dear Michelle,
Thank you so much for kindly leaving us this feedback!
Kind regards,
Jen
Tahlira Customer Service
The dress is too tight for me and I…
The dress is too tight for me and I dont know how to return
13 February 2021
Reply from Tahlira
Dear Sana,
Thank you for your message. I am so sorry to hear that the item wasn't the right size. I have replied to your email earlier today and I have also send you another email to your personal e-mail just in case. There are detailed instructions in the e-mail on how to return your item. Please check your spam as it may have gone in there. If you still need further help please e-mail us on info@tahlira.com.
I hope this was helpful!
Kind regards,
Jen
Tahlira Customer Service
Thank you
Thank you for my dress its so beautiful and the lovely note inside the packaging, I will definitely purchase again! x
6 January 2021
Reply from Tahlira
Dear Sophie,
Thank you for your feedback, we are so glad you are pleased with your purchase. We look forward to having you again!
Lots of love,
Tahlira team
Very communicative and easy to reach…
Very communicative and easy to reach company.
I hope they expand and provide more footage and photos of their clothes in the future and create more as they are really beautiful! Great quality fabrics and styles available.
All the best!
15 November 2020
Reply from Tahlira
Dear Nandita,
We are immensely grateful for your feedback and thank you for your kind words. We hope to impress you with some new designs in the near future and look forward to having you as a customer again!
Lots of love,
Tahlira team
Beautiful clothing and wonderful
Beautiful clothing and wonderful, attentive customer service.
15 November 2020
Reply from Tahlira
Dear Isabelle,
Thank you so much for your kind words and for your interest in us!
Lots of love,
Tahlira team
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