TagsforHope Reviews 500

My story begins shortly before Black Friday. I initially ordered two Christmas collars for my pups and when I placed the order, it said "will ship by 12/2" but 12/2 came and went with no update. I emailed customer service and they apologized for the delay, the sale was a lot more popular than expected. They then expedited both the processing and shipping of my order.

We were thrilled with the product so we decided to order 2 more collars and harnesses during their Valentine's Day preorder and then later decided to add on leashes. I reached out to see if I could just add on the leashes to my order, but it wasn't that simple since another payment would be needed. I went ahead and placed a new order, but when the representative I was working with noticed, she not only refunded me the additional shipping fee I paid, but also found a way to combine the orders so that everything will ship together. I love the mission Tags for Hope has and will likely continue purchasing my pet needs from them!

So their stuff is expensive but I liked their mission. I ordered my dog, a Martingale collar and tag that matched. When it got here, it was the weirdest Martingale collar I’ve ever seen and it was way too heavy for a schnauzer. I reached out to them telling them I’d like to return it and after a few days they responded. I wrote back and told them that I didn’t want to exchange it for a different collar. I didn’t like their Martingale collars, and a few days went by and today I finally heard from them again. The response, even though I spent almost $60 US they would offer me a $14 credit. That really didn’t make a lot of sense. The other option was to send the tag back and then I would be charged Canadian duty so they again did everything they could to get me to not return the collar. So I wrote them back and told them I really had hoped to like the product I wasn’t trying to get something free from them, the collar just doesn’t work for my dog, and using the Canadian duty as a reason not to return it made no sense since the item was actually not shipped from Canada when I received it. I felt misled by this company, and I will just get rid of the collar and never do business with them again. I’ve never had a single dog company that won’t take an item back for a refund, but clearly they have no interest in making sure their customers are happy. A bit surprised a Canadian company was so bad at customer service but lesson learned.

Awesome quality bandanas!

Just received my second order from them and I am so happy. Yes, it is a little more expensive, but , remember that part of it is to help animals in need and the quality is wayyyyy up there. I had to contact them for an error in my son's dog name and they were very fast to answer and the tag arrived corrected. I will keep ordering from them forever.

Been gifted one, and bought two collars from TagsforHope now. Absolutely love them - very good quality and value; easy to find correct fit and the designs are so so cute! Love that it supports rescue 🥰
Very reasonable delivery costs, even to Australia. Thanks again

I bought a harness, an 8 foot leash, 2 name tags and 2 super cute bandanas. I could not be happier. I was not sure which size and type of harness to buy. I called the company, and they helped me decide what I needed. The quality of every item is very good, material as well as workmanship. Both handles on the leash are soft and well padded.
I am particularly happy with the harness as my strong Bernedoodle had not learned leash walking all that well. It has improved immensely with this harness.
I highly recommend this company. I would give 6 stars if I could.

Their stuff might be cute but you can find cuter stuff elsewhere and get treated better as a customer.

I placed two orders on the same day. One qualified for free shipping, and the other didn't (I had a store credit and they don't let you combine coupon codes), so I paid a shipping fee. They shipped both orders together in one package, meaning the “separate” shipping I paid for never happened.

When I contacted them for a simple shipping fee refund, I expected a straightforward resolution. Instead, I received a reply full of excuses and guilt-tripping. They wrote, “While we combined your orders into one package, the shipping cost is actually calculated by weight… we still paid a higher rate to the courier than a single order would normally cost.” That’s a cost of doing business, not a reason to keep a shipping fee for a service that wasn’t provided.

They then pivoted to keeping a tally of past discounts, saying they had given me “over $90 in value for free” in the last three months - most of which was the store credit that I received. Also, let's be real - their stuff is overpriced and they give everyone a 20% discount to make their customers feel like they got something for cheaper when their stuff should've been priced lower to begin with.

Most disturbingly, they tried to make me feel guilty for even asking, writing, that I would be "directly taking away from their care, which would be deeply unfair.” Leveraging the plight of animals to pressure a customer into dropping a valid complaint is manipulative and inappropriate. Also, let me be clear - I support local rescues and my own pup and cat are rescues. But, using them as a manipulative tactic is not appropriate.

The overall tone was very condescending, minimizing my concern as “just $5” and implying I should be grateful for their past generosity LOL. I'd rather make my own donations than trust these sketchy people who claim that they donate to rescues. Do they even have proofs that they make such donations?

After this experience, it’s clear that if there’s ever an issue with an order, they will make excuses, guilt-trip the customer, and avoid accountability. I will not be ordering again, and I will be sharing this experience with other pet owners and rescues I work with.

IF YOU HAVE ISSUES, FILE A CHARGEBACK WITH YOUR CREDIT CARD COMPANY. DON'T LET THIS MANIPULATIVE BUSINESS TAKE YOUR MONEY AWAY.

The only thing worse than their customer service is their delivery service. Ordered a leash and harness to be delivered to my business address, order was shipped with dragonfly, who apparently cannot deliver to a business park during business hours. I have spent hours on the phone with the delivery company only to be told that delivery during business hours is not possible. And when I reached out to customer service I was told they’ve done their part by getting it to the delivery company and it’s my responsibility to figure out how to get it from the delivery company. I’ve paid $100 for a leash and harness that apparently neither Tags for Hope nor Dragonfly care if I’ll ever receive. Simple resolution here was to have package returned and reshipped with a carrier who can deliver to a business, but that was asking too much. Apparently their motto is we’re not happy until you’re not happy. This is the second and last time I will ever order anything from this company.

I have bought tags for every dog that I’ve ever had. I took my three dogs on a hike and when we got back to the car, I noticed. Their dog tags were gone. I emailed the company to use the warranty and I knew I would have to pay for shipping which was no problem, but they asked for photo evidence that the tags were gone. I can’t provide that. Do you want a picture of their collar with no tag on it? I was told in one email that all I had to do was pay for shipping. The next day I got told there’s nothing they can do only offer a 15% off coupon so I replied back and said I would no longer be a customer to this company. Their policy is not worry free.

Absolutely amazing quality and the packaging was personal and beautiful! Definitely recommend 1000% thank you I was actually blown away at the level of care taken to package my items and I received them a few days before delivery was due to Australia! Again thank you! X

Leashes and other accessories work well and the patterns are very pretty however, the collars are absolutely horrible. They do not fit correctly no matter what size you buy no matter how many times you measure the neck and the customer service is atrocious when requesting a refund because the collars do not fit my dog at acll, and I've tried every size possible they offered me another exchange when I told them I would just like a return. They insisted that the item was a custom item however, I don't really think they're custom because I'm sure they could just find another person who wants the same dog color custom means one of a kind. When they finally agreed to a refund, they wanted me to pay the shipping label the customs fee, and by the time I did that the item would not even be worth returning due to the amount of money, I would spend getting it back, very unhappy with their customer service, emphasizing of their dog collars

The staff that helped me with my order were fantastic! Replied back timely and made sure each portion was taken care of. Even after the original was lost in the mail they STILL shipped me one! Can't speak highly enough of this company and their work. Would absolutely recommend to anyone that can snatch some of these great prints!

They was really well and are soft and sturdy. If you have bigger dogs do be careful if they yank suddenly. As with anything, sudden pulling can cause accidents.

Excellent quality! Super cute & fun! Ordered the name tag & also the wallet ID. The name tag is adorable & high quality. The ID tag is in my wallet to notify that my pet is home alone should something happen to me. I love having the extra peace of mind. I’m now going to place a new order for our newest addition Foxxi! Love the products & that you can order all matching pieces. I will continue to shop with tagsforhope moving forward!

I received my order in a timely manner. The tag was perfect, just as described in the ad. My dog Lukie is not so big and bit overweight @ 37lbs )we are working on this). So that’s to say the tag is not too large for the size of dog he is. It looks so cute on his collar.

Good quality and original design.

Everything is so nice and pretty! I love how it is just like the pictures!

On one of the tags the phone number is wrong. Not sure if this can be fixed or do I need to order a brand new tag.

Such great quality items. The leash has such a nice handle, it’s very comfortable to hold. Quick shipping. We will definitely order again :)

We love our mini drivers license tags. They are good fun and we feel our dogs carry plenty of identification if they ever get lost. They give us peace of mind and are great conversation starters. Thanks so much.

I have ordered multiple different harness/leash/tag combos from Tags for Hope and I have loved every one! I love getting holiday themed sets for my pup to rock for each holiday and look forward to seeing the new sets you guys put out! The dog tags are one of my most favorite things, they are so durable and look so amazing! Keep on making your great products, I'm a customer for life!!!