My experience was great with taelor boutique, if I had questions about the delivery service or items they was able to answer me in a timely manner. also the Material and quality of there items... See more
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Paid for next working day delivery on Saturday 30/05/2026. It is now 20:49 Thursday 04/06/2026 evening so no post due now. Still no delivery… paid an extra £12 for next day. Emailed them this morning... See more
Shipping time was reasonable. The item purchased is exactly what I have been looking for, and I will purchase more.
Last time you cancelled order and refunded money for ordered DURAG. This time સિલ્ક yellow Durag ordered is still not delivered and you are asking FEEDBACK ? Means your system is not fullproof. Yo... See more
Company details
Written by the company
At Taelor Boutique, we believe that looking good and feeling good go hand in hand. We are a black-owned and UK-based online store that specialises in providing high-quality durags, bonnets, and other accessories that are designed to help you upgrade your style and improve your hair health. Our mission is to empower our customers to look and feel their best, by providing them with products that are not only stylish and trendy, but also functional and comfortable. At Taelor Boutique, we are committed to providing exceptional customer service and satisfaction. We believe in transparency and honesty, which is why we always strive to deliver on our promises and exceed our customers' expectations. We are dedicated to supporting our customers on their hair care journey. Join us today and experience the Taelor Boutique difference for yourself!
Contact info
United Kingdom
- 07821528918
- info@taelorboutique.com
- taelorboutique.com
3.3
Average
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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I ordered a variety of durags
I ordered a variety of durags from Taelor Boutique to match my outfits, and I love every single one of them. The colors are vibrant, the material is top-notch, and they fit perfectly. Great value for the price, and I received my order promptly. Highly recommend for anyone looking to up their durag game.
14 March 2024
Unprompted review
Reply from Taelor Boutique
Wow Sasha, thank you so much for the amazing review! We’re so glad to hear that you love each and every one of your durags. It’s great to know the colors, material, and fit are exactly what you were hoping for. We’re happy you had a smooth and prompt experience with your order as well! Your recommendation means the world to us, and we truly appreciate your support. If you ever need more durags to match your style, you know where to find us!
Communication was perfect
Communication was perfect, let me know when to expect, when it was out for delivery, no fuss no fight 👌🏽 they execute everything well
6 March 2025
Reply from Taelor Boutique
Thank you so much for your kind words, Teren! We're thrilled to hear that you had a smooth experience with us. Clear communication is key, and we're glad we could meet your expectations. We look forward to serving you again soon!
Great Quality and Service
The Durags and Bonnets are great quality. I’ve had a good experience with customer service.
7 March 2025
Reply from Taelor Boutique
Thank you so much for your kind words, Robert! We're thrilled to hear you're happy with the quality of the durags and bonnets, and that you've had a great experience with our customer service. We truly appreciate your support and look forward to serving you again soon!
A genuine Business
Even when the Holidays get in the way, they go out of their way to make things right! Keep in mind, this is a business run by a human who may or may not be in your country and mail sucks - its not their fault and their product is quality and most importantly they always take accountability. Buy.
8 January 2025
Reply from Taelor Boutique
Thank you so much for your kind and understanding review! We truly appreciate your patience and support, especially during the busy holiday season when things can sometimes get a little tricky. We’re so glad you’re happy with the quality of our products and our commitment to accountability. It’s always our goal to provide the best possible experience for our customers, no matter what challenges come our way. We look forward to serving you again soon, and thank you for choosing us!
I ordered 5 items and only received…
I ordered 5 items and only received one. Their customer service email took forever to respond. It’s been over a month and I never got my product. Terrible customer service
2 January 2025
Reply from Taelor Boutique
We sincerely apologize for the inconvenience you've experienced with your order, and we completely understand your frustration. This is not the level of service we aim to provide, and we’re truly sorry for the delay. I see we have responded to your email and have taken care of the issue by processing a refund. If there’s anything further we can assist with or if you have any additional questions, please don’t hesitate to reach out. We greatly appreciate your understanding and patience as we work through these shipping challenges.
Fantastic quality and service!
Great service. The durags and bonnet I bought are exactly as pictured and the quality is wonderful! I'll definitely be back for more. Thank you Taelor Boutique!
2 December 2024
Unprompted review
Reply from Taelor Boutique
Hey Amanda! Thank you for the amazing feedback! We’re so glad to hear that you love the durags and bonnet, and that the quality lived up to your expectations. Your support means the world to us and we look forward to welcoming you back to Taelor Boutique soon. If you need anything else, feel free to reach out anytime!
They are scammers they do not deliver…
They are scammers they do not deliver your package in the designated time frame that they say they offer. My dad ordered my Christmas pants last month and we still haven’t received no type of shipping update I don’t not recommend at all and if I don’t receive my pants before Christmas we will sue them for false advertising and I’ll make sure there website gets took down!!!!
28 November 2024
Unprompted review
Reply from Taelor Boutique
Hi Anthony. Thank you for sharing your feedback. We understand your frustration and we sincerely apologize for any trouble. I see that we have already responded to your emails and provided the tracking number for your order. The shipping method selected for this order was standard shipping, which can sometimes take longer due to various factors. We encourage you to check the tracking information, or feel free to contact us back if you need further assistance. We value your business and appreciate your patience as we work to ensure your order arrives as soon as possible.
Very trustworthy company
Very trustworthy company. Always sending an email update with your purchases. I’m a very pleased customer.
I give them 5 stars no questions asked! 😊
3 December 2024
Reply from Taelor Boutique
Thank you so much for your kind words, Kevoni! We're thrilled to hear you're happy with our service and updates. Your 5-star rating means a lot to us, and we look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out!
Easy purchase @ website easy navigation…
Easy purchase @ website easy navigation many choices and unique styles especially the holiday choices. Denise
14 November 2024
Reply from Taelor Boutique
Thank you so much for your kind words, Denise! We will continue to work hard to offer a variety of options that make shopping a fun experience. Your feedback means a lot to us and we look forward to serving you again soon!
looked nothing like the pictures
looked nothing like the pictures
i got a bonnet and its a way darker color and the pattern isnt even the same
4 October 2024
Reply from Taelor Boutique
Hi Johannes! We’re really sorry to hear that your order didn’t meet your expectations. We strive to provide accurate photos and descriptions and we understand how frustrating it can be when an item doesn’t look as expected. We'd love to make this right for you. Could you please reach out to our customer service team at taelorboutique@gmail.com so we can assist you further and resolve the issue? We appreciate your feedback and look forward to hearing from you soon!
Great first experience
The shipping time was very fast which was great and the product itself was just as I expected to be. No complaints!
12 August 2024
Reply from Taelor Boutique
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great first experience with us and that both the shipping time and the product met your expectations. We look forward to serving you again!
I only get my bonnets and durags from…
I only get my bonnets and durags from this site/store and all last order was lost in transit I emailed them about it and they sent me a new one within the week Very good all around the board.
10 April 2024
RNS, Atleast Reply To Your Emails
Never Wrote Me Back in Regards To 2 Orders Never Being Shipped
5 February 2024
Reply from Taelor Boutique
Hello Daniel. We are sorry to hear that you did not receive a response regarding your order. Our customer's satisfaction is our top priority and we are here to assist you.
I see we have previously responded to your email and provided the tracking details showing that your order was delivered. If there are any more issues, feel free to contact us so we can assist you further.
Reply from Taelor Boutique
Hi Marko! Thank you so much for your positive feedback! We're delighted to hear that you're happy with our product and the speed of delivery. Your recommendation means a lot to us.
I love the durags and bonnets but my…
I love the durags and bonnets but my bonnet is getting a little loose after a while of use and I would love to see a tightening feature on the bonnets some day :)
7 November 2023
Reply from Taelor Boutique
Hello Miles! Thank you so much for your feedback! I'm thrilled to hear that you love our durags and bonnets. Your suggestion about a tightening feature on the bonnets is fantastic, and I appreciate you taking the time to share your experience. We're always looking for ways to improve our products so customer input like yours is invaluable. I'll make sure to pass your suggestion along to our team for consideration. If you have any more thoughts or suggestions, feel free to share them. We want to ensure our products meet the needs and preferences of our amazing customers like you!
Reply from Taelor Boutique
Hello Ty! Thank you for your feedback! We're delighted to hear that you appreciate the quality of our product. We're sorry to hear that the fit of the durag is a bit tight for you. We only have one size but rest assured that we will consider your feedback as we improve our products. Your input is valuable to us and we appreciate your support!
very upset
it says 5-10 days for shipping and i have been waiting 15 days so far. i contacted customer service via email as well as DM through instagram and have yet to receive a reply. i am extremely frustrated. i ordered a durag for my boyfriend for a gift and it won't even be here in the fact that there is no tracking number on my order as well is odd to me. i just want my package ! guess i should've read the reviews before ordering. i will update when i receive the durag!
24 February 2024
Unprompted review
Reply from Taelor Boutique
Hi Cait,
I'm really sorry to hear about your frustration and the delay in receiving your order. I understand how important this gift is for your boyfriend, and I sincerely apologize for any inconvenience caused. I completely empathize with your concerns.
I'll do my best to help resolve this for you. I will make sure that we address your email and Instagram DM promptly.
I appreciate your patience and understanding. We value your business, and we're committed to making things right for you. Thank you for bringing this to our attention, and I'll work to ensure a swift resolution.
I've bought 2 and these are probably…
I've bought 2 and these are probably the best quality durags I've ever bought.
9 February 2024
Reply from Taelor Boutique
Hello Benjamin! Thanks a ton for the awesome feedback! We're stoked to hear that you think our durags are the best quality you've ever bought—made our day! If you ever need more or have any questions, we're here for you. Happy styling!
durags ripped after a month and a half
I bought my boyfriend 2 silk durags for his birthday and not even a month and a half later, they are tearing! Not just one or two tears either. They pretty much need to go in the trash. This is so upsetting.
19 November 2023
Reply from Taelor Boutique
Hello Gabrielle,
I'm truly sorry to hear about the issues with the silk durags you purchased for your boyfriend. I understand how disappointing that must be. We take the quality of our products seriously, and we want to make things right for you.
We've just sent you an email to gather more details about your order and discuss how we can address this issue. Please check your inbox, and we'll do our best to find a solution that works for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
They are a scam i bought some durags…
They are a scam i bought some durags but never received them
1 October 2023
Reply from Taelor Boutique
Hello Muktar,
I'm really sorry to hear that you haven't received your durags, and I understand how frustrating that can be. I want to assure you that we take this matter seriously.
Upon checking, our records indicate that your order was successfully delivered. I understand that situations like this can be confusing, so I've sent you an email with more details about the delivery status and possible solutions.
Please check your inbox, and we'll work together to resolve this issue promptly. If you don't see the email, please also check your spam or junk folder.
We apologize for any inconvenience and appreciate your patience as we address this matter.
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