Synchronybank Reviews 1,862

They’re are the worst of the worst. There was a fraudulent charge on our account. We reached out to them and they said we’re investigated and found that we have to pay for an item that was never delivered to us. We call and they were really rude. I wish someone can close them down.

If you have your payments on auto-pay and you do deferred interest, be very careful and monitor each statement. I fell for the trap and didn't notice my auto-payments were being lowered over time so I had a balance at the end of the promotional period. Long story short, my balance exploded and ended being more than what I started with because they retroactively charged all the interest and then started adding in interest month by month on top of that. I was thinking the card was almost paid off until I looked at it. I am taking great joy in closing all my Synchrony accounts, especially the one I use almost on a daily basis. My credit score is well in the 800s and the hit from the closed accounts won't affect a thing. I will NEVER use a card or credit that's owned by this company again. It is comforting reading the reviews and see that I'm not the only one that fell for this as I felt so foolish for allowing this to happen. Most definitely a lesson learned.

Would give them zero stars if I could. Every month i have problems with the bill and how payments are applied with promotional balances. What good is a no interest promotion if they re charging you 32% on minor purchases. I complained again this month and got a letter telling me they are applying payments that way because of a federal law. What!! Funny thing is I have a Lowe’s account through them and they apply those payment the way I want automatically when I have a promotion.
Going to close the account, it’s not worth the headaches every month and the horrible customer service.

They make it virtually impossible to PAY YOUR BILL on line.
That way they can hit you with late fees and interest.
Horrible business practices

I went into a local store where I had received a Synchrony credit card to pay off the card using a balance transfer check from USAA. I just received the bill from Synchrony and USAA. I noticed the transfer never happened. Synchrony had the transaction listed, reversed it back, and then charged me a NSF fee. I called both banks. Synchrony said they couldn't collect the money. USAA said that Synchrony never even sent the check. USAA said my account was fine and up to date and there was no reason that it shouldn't have passed. When I elevated the call to a Synchrony supervisor, she mumbled something about it got stuck in an "ACH clearing house" or something. I asked could the NSF charge be reversed because I have NEVER been late even once and clearly this issue was an internal one....ABSOLUTELY NOT! ...really? I will most definitely get that balance transferred somehow and advise every person I come across that this company charges 34.99% interest and then makes it almost impossible to transfer the balance, and they do not value the customer.

Absolutely useless. I waited on hold for an hour after dealing with an AI receptionist, only to have my request for an increase in my loan amount denied. I make enough money in 2 months to pay off the loan, but I need the money now for an emergency project. Even after combining, my income, my partners income, and my tenet's income they still wouldn't increase my credit limit.

My basement gets to go another month being full of shit, because these this bank is USELESS

I don't appreciate them calling me at 8:55pm or sending me a message through my Dad's Facebook messenger to try to collect a debt the day after I said don't call me at 9pm. When you harass me with late night phone calls and going through my family to show them my personal issues is way beyond ridiculous! I wonder if an attorney would consider your actions as grounds of a law suit.

Check before applying for a credit card. If it is issued by Synchrony Bank don't do it! They are not a reliable bank! They lower available credit and close your accounts without reasonable cause. I have 98% payment history and excellent credit, but just received letters they lowered my credit limit and closed another one! 😡 If I ever used my cards I always paid them in full immediately. So much for being a responsible card holder. You are nothing more than a number to this bank, not a customer. Be aware and stay clear from Synchrony Bank!

I had an interest $10,000 free loan for 12 months from Synchrony Bank I used to buy laminate floors for my office. I made my payments monthly until I had about $3500, left.

I was not notified that the time was coming up on my interest free loan and was hit with over $3,300 in deferred interest charges! I hate myself for not keeping track, but my cost just increased by 30%

These people are robbers.

do not purchase a CD from this company. especially if you're going to put it into a state planning. they are the worst company to deal with.

Synchrony Bank is brutal, I have 4 accounts all in good standing, They've lowered 3 of 4 of my credit limits, I've worked very hard to maintain my credit building, I won't be using any of these cards again hoping they close my accounts, BUYER BEWARE! READ THE REVIEWS!

JC Penny Vision center closed after i placed my order and nobody contacted me. I am now receiving bills with late fees and credit downfalls. I have contacted this bank and they are unresponsive. Do not get a card to a vender if this bank is involved.

Horrible company. They closed 1 account with a 15k limit, zero balance and full on time payments for zero reason. They then closed another account with 1k balance and 6k available credit because I had 2 auto pay payments not go through over a 1 year period, mind you I paid immediately both times since it was me forgetting to transfer money to the account payment comes out of. Closing accounts severely affects peoples credit, I get it if payments aren't made and account is always delinquent but that wasn't the case either time. In total they have closed 5 accounts I had with them, all but one had zero balance and was paid in full every month,

I have had the TJX Rewards Mastercard for a long time and always pay my balance in full. My recent payment was due on a Sunday, so my bank processed it for the first thing Monday morning. Synchrony immediately slapped me with a $27 late fee.

When I called customer service, the agent admitted the mistake and credited the late fee back, but left a $2 charge for "interest" that she claimed she didn't have the authority to remove. Nickel-and-diming a loyal, reliable customer over a $2 interest charge caused by a weekend calendar conflict is petty and terrible business. Wiping out a late fee but keeping the interest generated by that very fee makes no sense. Fix your automated billing system.

The company charges you a $1.99 to have a paper statement. I go online to look at my statement and I cannot get the account number. I chat with them to try and get the account number so I can set up bill pay and they can't give it to me. I called them to get the account number and they can't give it to me they say I have to wait until I received my card. I only use this Bank when I want to get interest-free loans on things I'm buying. And unfortunately they own my Sam's Club mastercard. Wish I did not have to work with them at all.

Absolutely ridiculous overkill on security to the point it makes it impossible to use my paypal card. Lost my SCF tickets because my card kept declining even though I called this morning to make sure it wouldn't happen! Get your crap together Sychrony! You suck so bad!

I have several experiences with this bank. Beside hanging up in my face.
I had an Amazon account and after 15 yrs. It was deleted. My fault, I hit the wrong button. But, I called immediately and was assured that it wasn't. So, I have "Care Credit" "Husqvarna" and just got and Aadvantage for American Airlines.
So, because of and Eronious Website that decided this card. It was locked.
After contacting Synchrony Back.
The tried verifying me with a text that won't go through. Hung up on me.
Yesterday applied for a Lowes card.
Synchrony bank again.
They gave me $12k in credit. But my Aadvantage card is still locked because the text won't come through. Never in my 71yrs have I ever been treated like this from a credit card company.

This Bank is hopeless. They will never change. I have a samsclub business card. For first almost 15 years using them, they had very limited online interface, with no access to online statements. They made their interface a bit better a few years ago. But they have made it impossible to use their card! Almost every damn time there is a transaction which is out of the norm, they put a block on your card. And then to get that block removed is a chore. It takes minimum of 1 hour. Meanwhile, you are trying to do business and scrambling to ensure that your orders are placed and you will get your merchandise on time. It is almost as if they don't want people to use their cards!

If I could rate them less than a 1, I would. I had a Lowes credit balance sent to me in a check this past April, from 2023, I misplaced the check. I have been stuck on the phone with their useless customer service for no less than 30 minutes each time trying to tell them to stop payment and reissue a check to me. Every time I get a different story. Latest was I had to contact the unclaimed funds site, as this money has gone there. I checked the website NOTHING. Why isnt there a customer service email that we as consumers can use to reach them? Why is it that whoever I get on the phone with their customer service cant read the notes to see that the new check was just issues this year and stop payment on it and reissue a new one to me? Im at my wits end.

I would give them 0 Stars, if I could! I applied for a Discount Tire credit card to get 4 tires, and as I was in the their store I first went through their Pre-Qualifying 1st, and I was approved. Then I went to.their 2nd QR code to apply. I went through their complete like 4 pages of questions. Then it said,you can close your screen now..so I did, but nothing, no reply was sent to me by email, or nothing. Then 10 days later, I get this letter to verify my identity? So I ended up speaking to 2 Cust. Svc reps, they asked me for my SS#, Then I told them this 6 digit number from the letter. And they told me I just had initiated my application. Which is untrue! Sufficeted to say, I had to end up getting my 4 tires with Affirm instead! What a waste of my time.