Sybotanica Reviews 4,968

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Everything went perfectly. The shipment was super fast, and the products are amazing. The moss is easy to use and gives great support to monsteras. The plant food for tropical plants is also amazi... See more

Rated 5 out of 5 stars

I bought five different soil mixes (Fern, Syngonium, Universal, Ficus & Aroid). Before making the switch, my plants were doing quite okay (despite sitting in compact & hydrophobic soil). But a... See more

Rated 4 out of 5 stars

I placed and paid for an order on June 9. On June 15, DHL emailed me stating that the packaging was damaged and the parcel would be returned to the sender. DHL never delivered the goods to me... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-quality soil. You can see and feel the difference straight away — well-balanced, airy, and clearly designed with plant health in mind. My plants responded immediately after repotting, w... See more

Company details

  1. Dirt Supplier
  2. e-Commerce Service
  3. Interior Plant Service
  4. Wholesale Plant Nursery

Written by the company

About Sybotanica ---Mission: Making Plants Happy. ---- Vision: Every plant lover knows what their plant needs. --- At Sybotanica, we help plant lovers in Europe make their houseplants happy! Yours too! --- We do that with 3 Unique things: 1. Our homemade, perfectly adapted SYBASoil for your specific plant! 2. The most complete and easy selection tool that matches plants with their best potting soil! 3. A people- & environment-conscious production method good for people and nature! Plants happy, people happy, us happy!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

High-quality products and fast shipping.

I really enjoy ordering from this website. The shipping is very fast and the products are of the highest quality. Since I started using Sybotanica products, my plants finally look beautiful, as if they have been given a second life 🩷

Recently I was also pleasantly surprised by a gift I received from the company 🙂 I highly recommend it 😊

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Nice design of self watering pots

I ordered several types of self watering pots to experiment and find out in which one my plants, especially alocasia's, will do fine. I hope all the pots do meet my expectations. I will soon order again, it's a nice webshop with good prices, promotions and free surprises! And a very up to date shop with great products for all plants! I ordered some types of soil before and I recommend these too.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service and very unfriendly…

I placed an online order with this company, and the order confirmation clearly listed a “Mystery Gift” with a quantity of 1 as part of the order contents.

The item was not delivered.

Instead, the company unilaterally issued a €5 gift card and later stated that the gift card constitutes the Mystery Gift. I explicitly informed them in writing that I do not agree to this replacement and requested delivery of the originally confirmed item.

Despite my clear refusal, the company maintained that the voucher fulfils the contract and subsequently stopped responding to my emails.

There is a clear discrepancy between the confirmed order content and the company’s actual performance.

As the matter remained unresolved, I have submitted a formal complaint to the Dutch consumer authority (ACM) in order to protect my consumer rights.

I recommend future customers carefully review order confirmations and keep written communication records.

24 February 2026
Unprompted review
Sybotanica logo

Reply from Sybotanica

Hi Dmitry,

Thank you for your review. I am sorry to hear that you are not satisfied with our support team. I have seen your email correspondence and regret that you were not satisfied with the solution.

If you have any further questions, please feel free to email us.

Femke van Sybotanica

Rated 5 out of 5 stars

Excellent Customer Service & High-Quality Sphagnum Moss

I placed an order, but unfortunately something seemed to go wrong with the shipping. So I contacted customer service, and they handled the situation amazingly well. They took care of everything quickly and resolved the issue very quickly.
The item I ordered arrived in perfect condition, and I’m very happy with it. I can highly recommend the sphagnum moss – great quality and my plants grow great in it.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Detailed information for soil

I liked the variety of soils offered. They explain what kind of plants need which type of soil. Also, a great feature of uploading the plants photo and getting the name of the plant and type of soil suitable for the same.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality soil, my plants love it!

I bought this soil for my plants and I’m honestly very happy with it. The quality is excellent it’s light, well-draining, and rich. My plants adapted very quickly and started looking healthier within days.
I noticed stronger leaves, better growth, and overall they seem much happier. The soil has a good texture and doesn’t stay overly wet, which is very important for root health.
I would definitely recommend it to anyone looking for good quality soil. Great product!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

The Perfect Experience for Quality-Focused Buyers

I recently ordered from Sybotanica, and I couldn’t be happier with the experience. The delivery was incredibly fast ( just 2–3 days) which really impressed me.

The quality of the products is absolutely on point. Everything feels premium, from the perfect packaging to how easy it is to open. The weight and overall presentation are spot on, showing real attention to detail.

What I also really appreciate is the wide range of products available. It’s clear that they cater to people who are looking for specific, high-quality supplements, not just generic options. You can tell a lot of care goes into both the sourcing and the final product.

Highly recommended for anyone who values speed, quality, and a thoughtfully curated product range!

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Great but delivered 30 minutes away from the choosen location

Hi there,

I would like to thank you for both the product and your advertising on social media. I purchased the fertilizer for my plants as spring is approaching, and I’m really looking forward to using it.

However, I would like to point out an issue with the delivery. The courier delivered my package to a location 30 minutes away from my address. I decided to collect it myself because I was eager to use the product, but unfortunately I cannot guarantee that I would be able to do the same next time.

I kindly ask you to report this matter to the courier company to help prevent similar situations in the future.
Thank you for your attention and support.

26 February 2026
Unprompted review
Sybotanica logo

Reply from Sybotanica

Hi Federica,

Thank you for your review. Of course, it is not the intention that the package be delivered so far from your home. My apologies for this. Would you please email us so that I can file a complaint with the delivery company regarding the delivery of your package?
info@sybotanica.com

Femke van Sybotanica

Rated 5 out of 5 stars

very satisfied

I ordered different items, including soil, fertilizers, moss and sphang. Everything was high quality, well packed and was delivered to me even before scheduled.
I'm very happy with my purchase and I'll suggest others to buy

16 February 2026
Unprompted review

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