Swoogo Reviews 6

Have been using Swoogo for years for multiple events. Takes a while to learn, but after that, it is very smooth. Their help desk is excellent. Have never had a question they couldn't answer. Would recommend for large and small events

The platform is simple to use, flexible and allows for some powerful content creation and management. The customer service and support is particularly excellent though. They're attentive, swift, knowledgeable, and really go above and beyond throughout the whole process.

The platform works exactly as designed! It's very simple to learn and navigation straight-forward. We are hosting 10 events in 2024 and have complete confidence in the product. Our past experiences have been nothing short of complete satisfaction. The support team is very knowledgeable and promptly comes to our aid when needed. Swoogo rocks!

In my almost 20 years of event management Swoogo is the best registration system I have ever worked in. The system is highly customizable, and the customer service and account management is the best i have ever received! There are of course a few quirks based on your use case, but i've transitioned 2 organizations to Swoogo and will always look to transition to them whenever possible!

We’re using Swoogo at Yale University. 10/10 would recommend. The customer service and flexible web design tools are otherworldly. Multi day events for multiple audiences are no problem. Hotel booking, paid and unpaid events, and automatic waitlisting features are just some of the jewels in this software jewel box. The automatically delivered reports to our team members are a gift to any event planner. Gone are the days of sending or responding to email queries about numbers and specific individuals registered. Now we have a complete report at our fingertips, available live and/or emailed daily or weekly to whomever we like at a set time. Or multiple times per day. The invitation system has all the functionality of salesforce. Although largely intuitive, there is a learning curve for Swoogo. The customer service is excellent. Day or night, we feel like we have an invested partner in Swoogo. We will never go back to previously used event management software. Swoogo is head and shoulders above others in the industry.

I'm now going into my 4th year of using Swoogo for building events for the agency I work for and our clients. Having used other popular event management platforms here and there over the years, I've come to the realization that Swoogo just ticks all the boxes when it comes to ease-of-use for both registrants and admin across in-person, virtual, and hybrid events, and that alone is enough for us to continue using their services.

What I love about Swoogo:
The support is incomparable to anything else I have used - event platform or otherwise! The support team is readily available through their simple ticketing system, and they respond quickly and thoughtfully. I can't think of a single instance where I needed a question answered or technical advice and not had at least one working solution within a few hours or less (usually much, much less). I also cannot undervalue their vast library of resource articles and videos in addition to always having access to a real person and not a chat bot.

The customizability of the event website builder allows me to create a branded experience for clients. Access to their included themes' code gives me even more options to customize their templates.

Registration, this is the big one. Swoogo allows you to completely customize registration forms, from the field type, to what is contained in the field, to who can see the field. I can create one registration form/path for all of my registrant types - no multiple pages for each path or reg type unless you want that - and set the visibility conditions based on whatever I want. This person is on that invitation list? Then they can see this field. They chose a specific answer in a previous field, now they can see this one. The visibility conditions go beyond just the registration form too - I use them for emails, website pages, reports, and more.

What our clients love about Swoogo:
Our clients LOVE the custom reporting feature. You don't realize how great it is until you use something else. Being able to share direct links and schedule emails with access to real-time data with clients, showing them exactly what they need, has become essential to us. The ability to jump right into an individual registration or make a change to multiple directly from the reports is something I've noticed any other platform we've used or looked into using just does not do.

A white-label experience across the board - the event website, emails, apps, etc. We can brand the entire event just to them (without having to pay to remove the Swoogo branding). This is clearly a pro-Swoogo review, but clients love that their event experience doesn't have to include branding from the platform if they don't want it to.

The annual license pricing model allows for unlimited events and registrants, which is almost unheard for event registration platforms.

The 'cheap & cheerful' mobile app - while not overly sophisticated compared to other event mobile app options out there, it allows our clients to provide their registrants with an intuitive mobile app experience at a more than reasonable price. The app credit system is great for clients who don't want to commit long-term to an app provider or only need/want the app for a single event.

The platform is also easy-to-use and easy-to-learn for people who don't have years of experience in Swoogo, or a lot of technical expertise. While I provide a service managing Swoogo for clients, they also feel confident enough to go in and make updates, pull reports, send emails and more themselves (which we love too!).

What we'd love to see from Swoogo in the future:
An enhanced hotel management experience - The existing hotel feature is just as great as the other features in the platform, but our clients would like to see more features become available for the hotel rooming list and block management, specifically when it comes to managing shared rooms. We've nailed down a process that works well enough for our clients using the existing feature, but being able to simplify the roommate matching/block management for shared rooms within the platform would make Swoogo the perfect event management platform to us.

As an agency partner, we continually recommend Swoogo to multiple existing and new clients for all of their event and training needs. I have had conversations with multiple members of the Swoogo team in pre- and post-sales, support, Pro Services, and even their C-suite - all friendly and accessible to their customers. I'm excited to see what else is to come for our event management software of choice. This review is entirely based on my true experience with the platform over the years, and I recommend Swoogo to agencies, institutions, and individuals who need a great overall event management software solution.