Cvent Reviews 99

Total scam.
Email your business that an autopay will be occurring in 30 days.
Instead the send another email requesting payment the following month.
We wrote to cancel the upcoming annual $1000 fee.
Basically said. TOO LATE.
We already charged you!!

SCAMMERS. FRAUDULENT BUSINNESS. DO NOT USE!!!!

Cvent has been really easy to set up and was the perfect platform to host our inaugural customer conference on. We're looking forward to hosting it again this year and the ability to clone a previous event saves so much time.

We are a private recitation club based in Alberta with a banquet facility. We registered with Cvent last year hoping to boost our corporate bookings, but unfortunately, our experience has been very disappointing.

The platform’s support structure is quite fragmented—multiple people handle different aspects, which made it difficult to get clear, consistent answers. After-sales service, in particular, has been poor and unresponsive.

We have not received any enquiries through Cvent to date. We have only seen one enquiry on the platform, and that was about three months ago. Since then, there has been no activity or follow-up.

We also have not heard back from anyone despite reaching out. Could someone please connect with us and walk us through the process and how to effectively use the platform?

Overall, we did not see the value we expected and would not recommend this platform to others in our industry.

Cvent continues to impress with its forward‑thinking approach to event technology. They’re constantly keeping an eye on industry trends and updating their platform so users always have access to the most current and innovative tools. It’s clear they’re committed to staying ahead of the curve rather than simply keeping up.

The platform is reliable, intuitive, and consistently evolving in ways that genuinely support event professionals. Out of all the choices available, Cvent remains the one of the best for delivering high‑quality, modern event experiences.

They have been great to work with and the product has been wonderful to use. Makes the process of our event so much more efficient than we had before and just makes everything a lot easier to use.

The best customer service! user friendly!

Cvent has been a consistently reliable, feature-rich platform that’s streamlined how I plan, execute, and measure meetings and events. It brings the full lifecycle—registration, venue sourcing, communications, onsite execution, and post‑event analytics—into a single, well-integrated system. The result for me has been faster timelines, better attendee experiences, cleaner data, and clearer ROI.

From the start, the venue sourcing (Cvent Supplier Network) stands out. I can create standardized RFPs, compare proposals side by side, and track negotiations without spreadsheets or email threads. This has shortened venue selection cycles and improved rate transparency, especially for multi‑city programs.

On the registration and website side, the builder is flexible enough to handle simple meetings and complex, multi‑track conferences. Conditional logic, custom fields, and dynamic content let me personalize journeys by attendee type. I’ve seen higher completion rates because the flow is intuitive on both desktop and mobile, and payment processing is seamless when needed.

Cvent’s email and communication tools make segmented, automated outreach easy—confirmation, reminders, session updates, and post‑event surveys. Branded templates keep everything consistent, and scheduling automation reduces manual follow-up. This has materially cut no‑shows and improved attendee preparedness.

For agenda and session management, the platform handles capacities, waitlists, and conflicts cleanly. Self‑service session selection and real‑time updates keep attendees in control, while capacity rules help me avoid overbooked rooms. The accuracy of this data also improves catering and room‑set planning.

Onsite, Cvent OnArrival and badging have transformed check‑in—from manual lines to quick, professional badge printing and real‑time attendance tracking. Staff can see exactly who’s arrived and who still needs outreach, which has improved day‑of execution and stakeholder confidence.

The mobile app (attendee hub) elevates engagement with schedules, maps, push notifications, and networking features. Attendees find what they need without asking staff, and live updates reduce confusion when agendas shift. Engagement metrics in the backend help me see what content landed.

Cvent’s reporting and analytics are a major advantage. I can track registrations, conversions, attendance, session popularity, and survey feedback in near real time. Dashboards make it simple to share insights with stakeholders, and standardized reports reduce manual data wrangling. This has helped me iterate across events and demonstrate value clearly.

Integrations are another strength. CRM and marketing automation syncs reduce duplicate data entry and keep contact records accurate. Finance appreciates the clean reconciliation when payments are in scope, and IT appreciates the governance and permissions model.

From a governance and compliance perspective, Cvent supports approvals, templates, and role-based access—useful for scaling meeting programs while maintaining brand consistency and data controls. Audit trails and standardized processes help meet internal policy requirements.

The platform’s support and knowledge resources are solid. Documentation and community forums answer most questions quickly, and when I do need help, support has been responsive. Regular product updates continue to add polish without disrupting existing workflows.

Overall, Cvent has helped me:

Reduce time-to-launch for meetings by centralizing tasks and templates
Improve attendee experience with smooth registration, clear communications, and an intuitive mobile hub
Gain real-time visibility into registrations, attendance, and engagement
Make data-driven decisions using standardized reports and dashboards
Scale meeting volume while maintaining brand, compliance, and data quality

I use Cvent on a daily basis as an event planner. It is a crucial tool in my day to day role. It is used for staffing, registration, budget entry, and more. It's very helpful to keep a variety of information organized.

I work in Cvent daily, and it’s genuinely easy to use. The platform is intuitive, well-organised, and makes managing events way more efficient without a steep learning curve. What really stands out is their customer support anytime I have questions about features or need help troubleshooting, the support team is fast, knowledgeable, and actually helpful. Overall, Cvent is a reliable, user-friendly platform that does exactly what it’s supposed to do and does it well.

We use Cvent event management for our user conference. It does everything we need for a successful event
- registrations - we have multiple attendee types, permissions, and pricing
- badge printing - the OnArrival badge printing ensures a high quality checkin process
- speakers - all of our speaker bios are seamless handled
- meetings - so many meetings, so many rooms, so not a problem
- sessions - capacities, visibility, waitlist, surveys,
- event app - available on as an app or HTML5 - it has everything an attendee needs.

Cvent event management is essential for anyone hosting events.

Badge Printing and Lead Capture

- Our CVENT events were always treated with care and professional service. White glove treatment, and relevant training was always provided. When wanting to use a custom solution, we could have things tailored for our brand/corporate needs.

Highly recommended for event professionals and corporate event planners.

Feature rich platform that allows you to brand and customise your online event experience. Easy to use, great onboarding team and a slick experience for delegates. The ability to fully customise the event registration experience and then pulling that information through to the in-person app and the onsite registration experience means we can quickly understand what our customers are interested in, who registered and who ultimately attended so we can report quickly on success and areas for improvement.

I am extremely disappointed with my experience with this company. I was charged for the remainder of a contract even though I never used the software as it was not a good user experience and the customer service throughout the process was poor and unhelpful.

What makes this worse is that I had an email confirming that my subscription would not renew, yet they said that i was going to renew without a signed agreement from both parties.

Before sending my last payment for a service I did not use and did not find valuable, I requested written confirmation that they will not attempt to renew or charge me again.

I strongly recommend that anyone considering this company proceed with extreme caution and use an ethical company.

Cvent has made our event planning much easier. It’s straightforward to use, lots all the information I need in one place, and saves me so much back-and-forth. The reporting is clean and having the app, registration platform, surveys etc all in one place is really helpful.

Cvent has been a game-changer for me working in events. It keeps everything organised, seamless, and stress-free. The automation, insights, and onsite tools save so much time and genuinely add value. If you want cleaner processes and better events, Cvent just makes it easy.

Cvent has significantly improved the conference experience for attendees, exhibitors and staff. Their tools and services are continually evolving to offer the latest technology. From the speaker resource center to tracking data from conference registration, the full-service capabilities have streamlined the process from start to finish. Our attendees always share how impressed they were with the Attendee Hub and Conference Mobile App. The easy-to-use platforms encourage networking and participation before, during and after the event. While we encountered integration issues with our platform, the Cvent team has supported us in finding alternative routes to achieve our goals.

The attendee surveys are such a great way to get insight into what did or didn’t land with guests. They give us great insight into what changes to make for future events!

love cvent! can't do without it. and the support team is brilliant.

Cvent is a truly exceptional event management platform. It’s intuitive and easy to use, making the planning and delivery process seamless from start to finish. The platform continues to grow and improve every year, with regular enhancements that make event setup, attendee management, and reporting even more efficient.

What really sets Cvent apart is their genuine commitment to client success. Their customer service team is fantastic, supportive, responsive, and always willing to go the extra mile. It never feels like they’re simply in it for the money; they truly care about the success of your events and your overall experience.

Like any robust platform, Cvent does take a little time to set up initially, but the process is very well-guided. The onboarding support and step-by-step resources ensure you feel confident and supported throughout.

If you’re looking for a powerful, user-friendly event management solution backed by a team that truly values its clients, Cvent is an excellent choice.

I have been using Cvent for almost 3 years and it's one of the best event platform out there in the market. I have used other solutions too but nothing as robust as Cvent.