We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
Great
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Great customer service
Great customer service, and all round good service.
17 June 2025
Unprompted review
Katie and Laura were AMAZING!
Katie and Laura were AMAZING!! We were having such a problem with our phone systems, and with their care and patience, guided us through so everything was working just as we wanted! Highly recommend these awesome peeps!
12 June 2025
Unprompted review
The customer service is excellent
The customer service is excellent. We deal with Laura who is always very responsive, understands the (few) queries that we have, and is at pains to answer them fully. We are in the customer service business and the customer service we get from Liquid 11 is as good as I would expect to give our customers, and I can give no higher praise.
4 June 2025
Unprompted review
Outstanding Support
Porting a number over from TalkTalk was seamless, we were kept informed throughout the whole process and any queries since joining have been answered quickly and fully resolved.
6 June 2025
Unprompted review
Great customer service!
I’ve had a few issues moving to Switchboard due to my previous supplier, but once I contacted customer service, they have always been able to deal with everything promptly. Guiding me step by step. Couldn’t recommend enough!
9 June 2025
Unprompted review
Great customer service and easy to use
Great customer service and easy to use, would highly recommend
22 May 2025
Very helpful indeed!
4 June 2025
Unprompted review
Laura was very helpful and very…
Laura was very helpful and very pleasant to talk to. My problem was resolved quickly and efficiently.
4 June 2025
Unprompted review
Be aware they charge for next month on…
Be aware they charge for next month on cancellations.
Billing has no month mentioned - it seems all too shady.
2 June 2025
Unprompted review
Outstanding service from start to finish
SwitchboardFree has been a breath of fresh air. From my very first enquiry, their sales team listened to our needs rather than pitching a one-size-fits-all package, and every promise they made was delivered (or exceeded) during onboarding. Migration day was seamless—no downtime, no lost calls—and their engineers even recorded and uploaded our personalised welcome and IVR messages before we went live, so we looked and sounded professional from hour one.
Call quality has been rock-solid, the online dashboard is intuitive, and the pricing is refreshingly transparent—exactly what was quoted, no hidden extras. Whenever we had questions, support responded within minutes, with real answers instead of scripted replies. Compared to our previous VOIP provider, the difference in both reliability and customer care is night and day.
If you’re looking for a hassle-free switch to a feature-rich phone system backed by a genuinely helpful team, I can’t recommend SwitchboardFree highly enough. Five stars well deserved!
28 May 2025
Unprompted review
Always very helpful.
21 May 2025
Unprompted review
Not sure what is happening to my…
Not sure what is happening to my porting of my personal telephone number from Skype. I have had no contact from Switchboardfree since opening the account. I will a wait a little longer and if the transfer is not complete or the number has been lost then I will close this account
1 May 2025
Reply from SwitchboardFREE VoIP Phone Systems
Hi Louis,
Thank you for your feedback.
Further to our conversation, once we have received your porting form we will submit the request to bring your number across to SwitchboardFREE.
Apologies, you didn't receive the form initially.
If you need any assistance with completing the form, please call us on 0203 189 1213 and we'll be happy to help.
Kind regards
SwitchboardFREE Team
Costs are ridiculous and support scarce
Update, my issue has been fully resolved to my complete satisfaction and I remain and continue to be a customer.
I’ve been with them over 2 years and it just keeps going up, complaining does nothing they just keep sending invoices and taking money. Replies take 3 days if at all. I cannot recommend and will ask my bank how to stop them taking money.
18 May 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks for your feedback, and we're sorry to hear this.
Unless you’ve added users, numbers or upgraded your plan, any price changes are minimal and only once a year, in line with inflation.
Additionally, our support team are always on-hand and happy to review billing if anything seems unclear.
I can also see in our ticketing system, that your most recent email regarding your invoice enquiry was replied to in less than 1 business day, however, in the event that an enquiry is urgent, our UK-based team are always available on the telephone, with minimal queue times.
To cancel your account, please don’t just stop payments, this won’t close the account. Instead, email support@switchboardfree.co.uk so we can process the cancellation properly, as outlined in our terms and conditions.
Kind regards
SwitchboardFREE Team
Ali was Soooo helpful!!
Ali was Soooo helpful!!! I’m a new user was just getting to grips with the service. Ali took the time to explain to me in detail what all the options were. Very happy!!
Dan
15 May 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to Ali!
Kind regards,
SwitchboardFREE Team
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review and kind words.
If you need any assistance at all, please don't hesitate to get in touch!
Kind regards,
SwitchboardFREE Team
Worked through technical problems
Worked through technical problems. Great help from Ali.
9 May 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to Ali!
Kind regards,
SwitchboardFREE Team
Take care signing up for Switchboard FREE!
The actual terms of SwitchboardFREE are buried in the terms of service, they are not transparent. I originally understood we were entering a month trial service when until they deducted £13.10 from my card. I searched the website for a ways to cancel but none is provided - they now tell me you need to email them to cancel - again deliberately effusive. Despite not using the service - they deducted a second months payment of £32.10 which I dont understand at all! They did this despite my having already emailed my cancellation... It transpires SwitchboardFREE is anything but "FREE". I emailed them requesting a refund of this second charge but notably received no reply from them. I have subsequently reported this second charge to my bank as fraudulent activity - I could not recommend SwitchboardFREE.
28 April 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. To clarify, we don’t offer a free trial, and this isn’t advertised anywhere. Our Terms & Conditions, which must be accepted at signup, clearly state a three-month minimum term.
Cancellations can be made easily by emailing support@switchboardfree.co.uk, as outlined on our website. I can see that you've already spoken to a member of our support team and your account has now been closed, as requested.
Computer Says No
I just called support and the lady I spoke to came across as the computer says no.
No offer of a work round.
I also filled in a porting form that they lost even though I could provide proof i completed their form
25 April 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Hi Dominic,
I'm sorry to hear about your experience.
Thanks for your suggestions. I wanted to clarify the points you raised:
1) Additional Menu Options After Pressing (X) for Accounts
Unfortunately, the system doesn't support a second layer of menu options at that stage. The menu structure is designed to keep navigation straightforward for users and doesn't allow branching into multiple option sets after the initial selection.
2) Redirecting to Another SBF Number
We're unable to redirect a number to another SBF number within the same system, as this could potentially create a continuous loop or unintended call routing behaviour. To maintain call flow integrity and avoid system disruptions, internal redirections like this aren't supported.
We appreciate your understanding, and please let us know if there's anything else we can help with.
Best regards,
The SwitchboardFREE Team
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