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SwitchboardFREE VoIP Phone Systems Reviews 484

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TrustScore 4 out of 5

4.2

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and proactive approach in resolving queries. The service is frequently highlighted as excellent, with many people appreciating the efficiency and the fact that they speak to real people without automated bots. Customer service is often described as outstanding, with quick response times and a professional, friendly demeanor from the support team. However, some customers also noted issues with the user experience, such as the inability to transfer calls to external numbers, which can lead to frustration and wasted time. A few other people also felt that response times for support requests were slow, with some experiencing unanswered chat requests and calls, leading to prolonged issues and dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, with many reviewers describing it as efficient, friendly,... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding support, quick... See more

User experience

Consumers find user experience to be ambiguous, with some reviewers having an amazing experience from the... See more

Response time

Clients share ambiguous opinions on response times, with some reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more

Rated 5 out of 5 stars

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more

Rated 5 out of 5 stars

Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more

Rated 5 out of 5 stars

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more

Company details

  1. Telecommunications Contractor
  2. Phone and Internet Service

Written by the company

SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!

Contact info

4.2

Great

TrustScore 4 out of 5

484 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(484)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you Katie!

Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar! Thank you Katie, you are appreciated.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I have never spent time on the phone…

I have never spent time on the phone with a nicer more informative representative than I did today wirh Ali. She was so helpful at explaining all the questions I was bombarding her with. 100% recommend to anyone interested

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Zoe K Really helped me out with my…

Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Laura and Katie were fantastic being…

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. There was a couple of issues I could not resolve myself. Ali sorted it out for me. Everything is great. Thank you.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Katie solved a problem with our…

Katie solved a problem with our service, which was a misconfigured app .
One of the main things I like about this company is that you speak to real people without infuriating call bots.
Calls are answered quickly and service and help is great

3 July 2025
Unprompted review

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