Extremely slow process. Around 3 weeks until they approved opening my account. Then I wanted to open another type of account inside my original account, it has been 4 weeks and the account still no... See more
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On September 14, 2026, I submitted a question to customer support Swissquote.eu, and it said that I would receive a response within two business days. However, it has now been six days and I stil... See more
The app is user friendly & easy to use for quick trading. However, the share price updates are a few seconds behind real time market prices & the given the fees that you need to pay per transaction th... See more
Company replied
I’ve had a great experience with Swissquote over the past few months. Their account setup is smooth, and customer service consistently replies within max two business days. I highly recommend them to... See more
Company replied
Company details
About Swissquote
Written by the company
Swissquote is Switzerland’s leading digital bank, offering a complete 360° spectrum of financial services – from everyday banking to global trading and long-term investing.
Our ambition is to make finance accessible to everyone by combining the security of Swiss banking with cutting-edge technology. Through our platforms, clients benefit from innovative, secure, and intuitive solutions covering payments, savings accounts, mortgages, leasing, and debit cards. In addition, we provide direct access to global stock exchanges, Forex and CFD markets, as well as a wide range of crypto assets – more than three million financial products in total. Whether it’s for daily transactions, building wealth, or diversifying investments, Swissquote empowers clients to manage their money with confidence, anytime and anywhere.
As of December 2024, Swissquote manages more than CHF 76.3 billion in assets, supported by record net new money inflows of CHF 8.3 billion. This marks an impressive 31.5% growth year-on-year. Headquartered in Gland, Switzerland, the Group operates offices in Zurich, Luxembourg, London, Malta, Bucharest, Cyprus, Dubai, Hong Kong, Singapore, and Cape Town. Swissquote Group Holding Ltd is listed on the SIX Swiss Exchange (symbol: SQN).
We are also the 100% owner of Yuh, Switzerland’s favourite financial mobile app, designed especially for the younger generation. Yuh combines banking, investing, and payments in one smart, simple, and budget-friendly app – a fresh way to start your financial journey.
Written by the company
Contact info
Chemin de la Crétaux 33, 1196, Gland, Switzerland
- +41 (0)44 825 88 88
- https://www.swissquote.ch/url/market/contact/
- swissquote.com
You should know
3.5
Average
4K reviews
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Swissquote Luxembourg
Swissquote Luxembourg: I wasted a lot of time to upload everything then I called then I wrote email . I should have understood from the beginning that it is flawed. First it asks for a deposit to activate account then it refuses it then it accepts it Today after many days(about 2 weeks) I received email of refusal and money back . I followed all criteria and my country is in the list …. Very bad experience: they are arrogant because of the name Swiss… and what ???
5 August 2026
Unprompted review
Reply from Swissquote
Hello Viking Norseman,
We're sorry to hear that your onboarding experience did not meet your expectations.
We understand how frustrating this process must have been. Your feedback regarding the account opening process and communication has been shared with the relevant teams so we can continue improving our onboarding experience.
Kind regards,
Swissquote Bank
I had several issues at opening an…
I had several issues at opening an account online such as many attempts, fails at identification process with selfie and id-scanning. Besides this I could not enter my marketing discount code. As a major online bank such technical issues should not occur. Also regulatory topics took a while to clarify but this is understandable. I really hope technical issues will not continue in future.
1 July 2026
Unprompted review
Reply from Swissquote
Hello Martin,
Thank you for taking the time to share your experience.
We're sorry to hear about the technical issues you encountered during the account opening process. Your feedback regarding the identification process and the marketing code has been noted and will be shared with our teams to help improve the onboarding experience.
Kind regards,
Swissquote Bank
The fees are relatively high compared…
The fees are relatively high compared to other brokers such as Interactive Brokers or Degiro.
For investors who trade frequently with small amounts, transaction costs can increase quickly.
Additional fees apply to certain services, such as account custody and currency conversions.
The trading platform may seem somewhat complicated for beginners due to the large number of features and products available.
The spreads and fees for forex and cryptocurrency trading are not always the most competitive on the market.
Interest rates on uninvested cash are sometimes less attractive compared to those offered by other financial institutions.
1 August 2026
Unprompted review
Reply from Swissquote
Dear Mr. Velarde Arango,
Thank you for your detailed and balanced feedback.
We appreciate you highlighting both our pricing and platform. Your comments regarding fees, platform complexity, and interest rates have been shared with the relevant teams as we continuously review and improve our services.
Kind regards,
Swissquote Bank
Wealth manager at the time
30 May 2026
Unprompted review
Reply from Swissquote
Dear Mr. Conti,
Thank you for your positive rating. We appreciate your trust and are pleased to have you as our client.
Kind regards,
Swissquote Bank
Reply from Swissquote
Hello Marco,
Thank you for the positive feedback! We are glad we could provide you with the support you needed. Please don't hesitate to reach out if you need anything else in the future.
Kind regards,
Swissquote Bank
Great client support AI tool
Great client support AI tool, information provided was quite accurate and thoughtful. I recommend al Swissquote clients to use it .
29 July 2026
Unprompted review
Reply from Swissquote
Hello Fang,
Thank you for recommending our AI Assistant! We are thrilled to hear that you found the information provided to be both accurate and thoughtful. Our goal is to provide seamless support, and your feedback means a lot to our team.
Kind regards,
Swissquote Bank
Multi-currency account that works well
The multi-currency account is great that works perfectly with the bank card (i.e. USD transactions debited in USD if the balance is sufficient). Fair pricing model compared to competitors.
The web and mobile app have well structured screens, easy to navigate, with limited customisation options.
1 July 2026
Unprompted review
Reply from Swissquote
Hello Zoltan Molnar,
Thank you for your detailed and positive feedback. We're delighted to hear that you're enjoying our multi-currency account, pricing model, and the usability of both our web platform and mobile app.
We also appreciate your suggestion regarding additional customization options and will share it with our product team.
Kind regards,
Swissquote Bank
the precise answer convinced me
22 July 2026
Unprompted review
Reply from Swissquote
Hello customer,
Thank you for your positive feedback. We're delighted to hear that our precise answer met your expectations and helped you.
Kind regards,
Swissquote Bank
Horrible fees and blocks transfers without reason
I wanted to transfer cash to a big crypto exchange. It got blocked without reason and after asking I got said it's policy. This block cost me already a fair deal of money and I suppose it's to prevent customers from moving money to a different platform with about 10x less fees! Lost my trust now and moving my money. Don't buy crypto here.
21 July 2026
Unprompted review
Reply from Swissquote
Dear Mr. Gallati,
We're sorry to hear about your experience and understand your frustration.
Certain transfers may be restricted in line with our internal policies and regulatory requirements. We regret the inconvenience this caused and will review your case internally to ensure it has been handled appropriately.
Kind regards,
Swissquote Bank
Easy to get the right info
17 July 2026
Unprompted review
Reply from Swissquote
Hello Serch,
Thank you for your positive feedback. We are pleased to hear that you were able to find the information you needed easily.
Kind regards,
Swissquote Bank
Swissquote Luxembourg
Swissquote Luxembourg
Pretty awful. Joining via app - did not work, joining by web-did not work. Money laundering-did not work. Transfer in of equities - did not work, transfer out of equities-did not work. Complaints handeling - gaslighting, confrontational, patronising, no follow up. Closing account via app- does not work. Closing a coconut via browser does not work
Expensive fees for a “sham” customer relation services which is worse than being responded to by bots. Far better off with a pure online service at a fraction of the cost
9 June 2026
Unprompted review
Reply from Swissquote
Dear Mr. Wyllie,
We are sorry to read about your experience and regret that we did not meet your expectations.
We take your feedback seriously, particularly regarding the account opening, securities transfers, complaint handling, and account closure process. We would appreciate the opportunity to review your case. Please contact us with your account details so we can investigate your concerns thoroughly.
Kind regards,
Swissquote Bank
1.5 months of back-and-forth, rejected with no reason given
Applied for an account in May, and the entire process turned out to be a frustrating waste of time. Instead of a straightforward onboarding, I was put through an endless loop of document requests. My proof of address was rejected twice without any explanation of what was actually wrong with it, and I was then asked to prove my source of funds in painstaking detail, forcing me to dig through months of statements from multiple platforms.
After submitting everything they asked for, I heard nothing for weeks. Only after I chased them myself did I get a reply, and even that was just a vague "still processing." A full month and a half after applying, I finally received a rejection email that gave zero real reason, just a hollow "after careful consideration" line.
If a company is going to drag applicants through this many hoops, submitting document after document, the least they owe you is an actual explanation when they reject you. Instead, I got radio silence followed by a boilerplate brush-off. Whether this is standard practice at Swissquote or I simply had bad luck, the experience felt disorganized, opaque, and disrespectful of applicants' time. I would not recommend this if you're looking for a transparent or efficient onboarding process.
13 July 2026
Unprompted review
Reply from Swissquote
Hello Mangoooo,
We are sorry to hear about your experience and understand how frustrating such a lengthy onboarding process must have been.
Due to our regulatory obligations, additional documentation may sometimes be required, and for legal reasons we are not always able to provide detailed explanations regarding account opening decisions. Nevertheless, we regret the delays and the lack of communication you experienced. Thank you for sharing your feedback.
Kind regards,
Swissquote Bank
Answered all my complicated questions…
Answered all my complicated questions the very first round
15 July 2026
Unprompted review
Reply from Swissquote
Hello Johann,
Thank you for your positive feedback. We are delighted to hear that all your questions were answered clearly and thoroughly during your first interaction.
We appreciate your trust and are always happy to help.
Kind regards,
Swissquote Bank
Reply from Swissquote
Hello,
Thank you for your positive feedback. We are delighted to hear that you found our AI chat helpful.
Thank you for your trust and kind words.
Kind regards,
Swissquote Bank
Extremely long waiting time for opening…
Extremely long waiting time for opening an account (more than a month) and bad communication from their side.
20 May 2026
Unprompted review
Reply from Swissquote
Hello Andres,
We are sorry to hear that your account opening experience did not meet your expectations.
We understand how frustrating such delays can be and regret the lack of communication you experienced. If your application is still pending, please contact our support team with your details so we can review your case and provide you with an update.
Kind regards,
Swissquote Bank
The question answered quickly and…
The question answered quickly and understandable, great service.
11 July 2026
Unprompted review
Reply from Swissquote
Hello Mr. Neth,
Thank you for your positive feedback. We are delighted to hear that your question was answered quickly and clearly, and that you were satisfied with our service.
We appreciate your trust.
Kind regards,
Swissquote Bank
Impossible to transfer holdings out
Tried to transfer my holdings to another broker due to the relatively expensive custody fees. Filled in their annoying paper form, scanned and submitted it as requested. They called to acknowledge and said they will process it then did nothing. Sent a follow-up which was ignored. This isn’t the way to treat people. I will be forced to liquidate my holdings, transfer cash and re-buy. I will close the account.
8 July 2026
Unprompted review
Reply from Swissquote
Hello Martin,
We are sorry to read about your experience and understand your frustration.
This is not the level of service we aim to provide. We would appreciate the opportunity to review your transfer request. Please contact our support team via swissquote.com/message with your account details so we can investigate the status of your case and assist you accordingly.
Kind regards,
Swissquote Bank
Excellent
Excellent, relayable, higly professional, great fast service and very client oriented.
congrats
6 July 2026
Unprompted review
Reply from Swissquote
Dear Mr. Canali,
Thank you very much for your kind words. We are delighted to hear that you found our service reliable, professional, responsive, and client-oriented.
Your feedback is greatly appreciated and motivates our teams to continue delivering the highest level of service.
Kind regards,
Swissquote Bank
Great experience as a newbie
Great experience. I’m not experienced in investment at all. I had to learn a bit how to use the app, pretty intuitive. Also had to learn the terminology to purchase/sell items.
The improvement I was searching for is a tool showing when an item can be sold with profit including the purchase and sales transaction costs.
3 July 2026
Unprompted review
Reply from Swissquote
Dear Mr. Hofer,
Thank you for your thoughtful feedback. We are delighted to hear that you have had a positive experience getting started with investing and that you find the app intuitive.
We also appreciate your suggestion regarding a tool that displays potential profits while taking purchase and selling transaction costs into account. We will gladly share this idea with our product team.
Kind regards,
Swissquote Bank
Enough is enough, I am out of here
I am an old customer and I used to be satisfied until their compliance department started harassing me with KYC crap. Swissquote have become worse than a French bank - that's something. I ended up sending them my tax return to get the intrusive requests to stop and I even had to threaten closing my account for the rep to understand how annoying and disrespectful this was. Dumb questions stem from lack of doing their homework by examining the file and history before asking. What drove me over the edge: a mere few months after a human stopped harassing me, the system is now doing it automatically: blocking access and requesting that I answer the SAME personal questions and upload AGAIN my ID which they already have on file obviously. As soon as I can spare the time I am switching to my old and trusted cantonal bank that does not give me anywhere near this $hit under the excuse of "KYC". At least THEY know and respect me.
Edit: see their reply below. “If I believe…” downright insulting. Why can’t they contact me, after looking at the case? minus one star 🤷
28 June 2026
Unprompted review
Reply from Swissquote
Hello Mr. Edde,
We are sorry to read about your experience and understand how frustrating repeated KYC requests can be.
Please note that these reviews are part of our ongoing regulatory obligations and may be required periodically, even for long-standing clients, to ensure that the information we hold remains up to date.
Thank you for your update. We are sorry to hear that our previous response did not meet your expectations.
We have forwarded your feedback to your Relationship Manager, who will review your case and contact you.
Kind regards,
Swissquote Bank
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