What a fantastic experience! Returned my call promptly, researched to find the most suitable solution and best deal. Walked me through the online booking process… then waited on the phone to ensure I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are very happy with our experience with this storage place in Redland Bay East, on the Business Park. We had a reduced rate/special for the month we stored our belongings there. The booking was ea... See more
Company replied
Couldn’t recommend this storage facility highly enough, the easiest from start to finish, good sizes, secure and easily accessible every time I was there. Had my storage unit 18 months and never had... See more
Company replied
From the first emails to Swift Storage communication was clear and helpful. We utilised the storage for 2 months during the house move and access was simple and easy to use all off a phone app. The... See more
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Company details
- #6 of 8 best companies in Self-Storage Facility
- #4 of 6 best companies in Automobile Storage Facility
- #1 of 2 best companies in Boat Storage Facility
- #2 of 2 best companies in Records Storage Facility
- #2 of 3 best companies in RV Storage Facility
- #8 of 11 best companies in Storage Facility
About Swift Storage
Written by the company
At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.
Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.
We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.
Join our community of satisfied customers and experience the Swift Storage difference today!
🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage
Written by the company
- Your space, your way – instant online booking and app access.
- Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
- 🔐 Safe & Secure Storage You Can Trust
- State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
- 📱 Digital-First Convenience
- Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
- 📅 Flexible, No Lock-in Contracts
- Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
- 📍 Convenient Locations Across Queensland
- Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
- 🛠 Exceptional Customer Support
- Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
- 💰 Honest Pricing, No Gimmicks
- Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
- 🌟 Trusted by Thousands
- Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.
Contact info
4.7
Excellent
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Christine was very helpful
Christine was very helpful, made it easy for me to understand and made it easy for me. the storage shed was clean and easy to get too.
22 March 2025
Reply from Swift Storage
Thank you for the five-star review, Joann! We’re delighted to hear that Christine was able to assist you effectively, making everything easy to understand and manage at Swift Storage - Burpengary. It’s wonderful to know that the cleanliness and accessibility of your storage shed met your expectations. We pride ourselves on providing excellent customer service and a top-notch facility. Thanks for choosing Swift Storage and for taking the time to acknowledge Christine’s efforts!
Customer service was 110%
26 March 2025
Reply from Swift Storage
Thank you for the glowing review, Linda! We’re thrilled to hear that you received 110% customer service at Swift Storage - Beenleigh. Our team is dedicated to exceeding expectations and it’s wonderful to know we’ve achieved this with you. Thanks for choosing Swift Storage and for taking the time to share your experience!
Reply from Swift Storage
Thank you for the five-star review, Cindy! We’re pleased to hear that you found the access and exit at Swift Storage - Burpengary to be easy. We strive to ensure our facilities are convenient and user-friendly for all our customers. Thanks for choosing Swift Storage and for taking the time to share your positive experience!
Reply from Swift Storage
Thank you for the five-star review, Martine! We’re delighted to hear that you appreciate the convenient location of Swift Storage - Beenleigh, our robust security measures, and the ease of our padlock-free system. Ensuring the safety and convenience of our customers is a top priority for us. We’re glad to meet your storage needs so effectively. Thanks for choosing Swift Storage and for sharing your positive experience!
So customer friendly! The ease of which I could obtain the…
The ease of which I could obtain the unit , and then the access was so simple . Everything has been thought of and made available to the customer and if I wasn’t sure of anything there was visible instructions at the facility to help . Adding on to that the response time when I contacted them was the so prompt !
28 March 2025
Unprompted review
Reply from Swift Storage
Thank you for the wonderful review, Tracey! We’re delighted to hear that obtaining and accessing your unit at Swift Storage - Yeppoon was straightforward and simple. We aim to anticipate our customers’ needs and provide clear instructions and prompt support when needed. It’s great to know that these efforts enhanced your experience. Thanks for choosing Swift Storage and for taking the time to share your detailed feedback!
Booking online was easy enough
Booking online was easy enough. The app was pretty easy to follow and make work to find the units and entry and exit to the site. Nice units with automatic lighting.
Would be nice if you could pay by the week rather than having to pay by a full month, even if you only need the unit for a few days into a month.
25 March 2025
Reply from Swift Storage
Thank you for your four-star review, Jill! We’re glad to hear that you found the booking process online and our app user-friendly, and that you appreciated the features of our units at Swift Storage - Hervey Bay. Your feedback about the payment options is invaluable, and we will consider the possibility of offering more flexible payment terms to better meet our customers’ needs. We’re always looking to improve and truly appreciate your suggestion. Thanks for choosing Swift Storage!
Very easy to book the unit and the app…
Very easy to book the unit and the app has been great. Thank you for the discount too.
21 March 2025
Reply from Swift Storage
Thank you for the five-star review, Dawn! We’re thrilled to hear that you found it easy to book your unit and that the app has been helpful in managing your storage needs at Swift Storage - Beenleigh. We’re glad you could take advantage of the discount we offered. Thanks for choosing Swift Storage and for taking the time to share your positive experience!
Really easy to book
17 March 2025
Reply from Swift Storage
Thank you for the five-star review, Sam! We’re thrilled to hear that booking at Swift Storage - Yeppoon was easy. We appreciate you choosing us and sharing your experience!
Reply from Swift Storage
Thank you for the five-star review, Peter! We’re glad to hear that despite the initial difficulty in booking, your overall experience with Swift Storage - Toowoomba turned out well. We’re always looking for ways to streamline our processes, and your feedback is invaluable as we continue to improve. Thanks for choosing Swift Storage and for taking the time to share your experience!
Reply from Swift Storage
Thank you for the five-star review, Christopher! We’re thrilled to hear that you experienced great communication with our facilitator at Swift Storage - Yeppoon. Effective communication is key to our service, and we’re glad to know we’ve met your expectations. Thanks for choosing Swift Storage and for sharing your positive experience!
The ease of access to the facility has…
The ease of access to the facility has been fantastic.
11 March 2025
Reply from Swift Storage
Thank you for the five-star review, Robert! We’re delighted to hear that you’ve found the ease of access to our facility fantastic. At Swift Storage, we strive to make every aspect of our service convenient for our customers, and it’s wonderful to know that we are meeting your expectations. Thanks for choosing Swift Storage and for sharing your positive experience!
I was very happy with all the help I…
I was very happy with all the help I got from your staff on the phone with regards to applying for a shed on line. I am not very computer literate and they talked me through the process with lots of patience.
19 March 2025
Reply from Swift Storage
Thank you for the five-star review, Denise! We’re so pleased to hear that our team was able to assist you with patience and clarity as you applied for a shed online at Swift Storage - Redland Bay (West Centre). Understanding that technology can be challenging, we aim to provide supportive and effective assistance to ensure a smooth experience for all our customers. We appreciate your kind words and are thrilled that you felt well-supported. Thanks for choosing Swift Storage and for taking the time to share your experience!
Reply from Swift Storage
Thank you for the five-star review, Benn! We’re thrilled to hear that you found our system easy to use and appreciated not having to buy a lock. We aim to provide a convenient and hassle-free experience, and it’s great to know that these aspects made a positive impact on your storage experience. Thanks for choosing Swift Storage and for taking the time to share your feedback!
Over all, amazing!
Amazing, new storage unit! The app is so quick and easy to!
17 March 2025
Unprompted review
Reply from Swift Storage
Thank you, Leah & Sky, for the wonderful review! We’re delighted to hear that you find our new storage unit at Swift Storage - Bundaberg amazing and that the app’s speed and ease of use added to your positive experience. We strive to provide modern, user-friendly solutions, and it’s great to know that we’ve succeeded. Thanks for choosing Swift Storage and for sharing your positive feedback!
Happy customer!
First time using the app so couldn’t figure out Bluetooth issues but Louise was amazing and walked me through the process and guided us through all the steps. From then on simply smooth sailing!
Very impressed with the quality set up!
17 March 2025
Reply from Swift Storage
Thank you for the fantastic review, L Mac! We’re so pleased to hear that Louise was able to help you navigate the initial Bluetooth issues and make your experience with our app smooth and straightforward afterward. We strive to provide supportive and effective assistance, and it’s wonderful to know that we’ve met your expectations. We’re also thrilled that you’re impressed with the quality of our setup at Swift Storage - Jimboomba. Thank you for choosing us, and we look forward to continuing to serve you with the same high standards.
First time using Swift Storage in…
First time using Swift Storage in Flagstone.
First I’d like to start with the positives. First impression I was surprised with the level of autonomous access using the app being a bit of a nerd myself and using smart technology. Storage shed was in great condition and clean interior (could come down to it being a newer facility?)
Now the not so positives.
Given that it is all smart access via the app, I could only imagine if power goes out would you loose access as the gates and storage lock are all electric etc
And the main one for us is that even though the facility is gated and requires access only, it’s not 24/7. Be aware that it shuts at 10pm, we weren’t aware of this until we arrived after 11pm after driving an hour to then learn there’s no access after 10. Was rather disappointed in regards to this.
But besides that, if the facility has some form of power backup incase of a blackout or some form of power outage and if it was 24/7 access then this place is 5 stars.
But for now, given it’s not 24/7 and not knowing what will happen if power goes out, 3 stars.
9 March 2025
Reply from Swift Storage
Hi Brent,
Thank you for taking the time to review your experience at Swift Storage - Flagstone. We’re glad to hear that you appreciated the autonomous access and the clean, well-maintained condition of our facility. It’s great that our smart technology aligned well with your interests!
We understand your concerns regarding the access hours and the potential impact of power outages. We try to clearly communicate our access hours within the app and in the confirmation emails; however, we acknowledge that this information could have been more prominently displayed. We will take steps to ensure that our access hours are more clearly communicated across all channels to prevent any future inconvenience.
We value your feedback as it helps us improve and serve you better. We hope to meet your expectations fully in the future and earn those two additional stars.
Thanks again for choosing Swift Storage.
LOVE THIS GEM!
LOVE THIS GEM!! Everything from booking online, super easy place is nice and very clean, easy to use with the APP, absolutely no dramas!!
13 March 2025
Reply from Swift Storage
Thank you for the glowing review, Sarah! We’re thrilled to hear that you love Swift Storage - Willawong and found everything from booking online to using our app super easy and convenient. We take great pride in maintaining a clean and user-friendly facility, and it’s wonderful to know that your experience was drama-free. Thanks for choosing Swift Storage and for sharing your fantastic experience!
Reply from Swift Storage
Thank you for the five-star review, Ngaire! We’re thrilled to hear that you appreciate the lighting setup at our Swift Storage - Yeppoon facility. We aim to provide a well-lit and secure environment for our customers, and it’s great to know that our efforts are making a positive impact. Thanks for choosing Swift Storage and for sharing your experience!
Reply from Swift Storage
Thank you for the five-star review, Shannon! We’re delighted to hear that the location, ease of access, and size of the storage unit at Swift Storage - Butler met your expectations. We strive to provide a convenient and satisfactory storage experience for all our customers, and it’s wonderful to know we’ve achieved this for you. Thanks for choosing Swift Storage and for taking the time to share your positive experience!
Reply from Swift Storage
Thank you for the five-star review, Harry! We’re delighted to hear that you experienced very helpful customer service at Swift Storage - Yeppoon. Our team is dedicated to providing support and assistance whenever needed, and it’s great to know that we’ve met your expectations. Thanks for choosing Swift Storage and for sharing your positive experience!
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