Sweets 4 All Events Reviews 

Avoid like the plague, parcel arrived with missing items company trying to say i was emailed day before I received parcel explaining i was missing items as they were out of stock and that a refund had been processed they said 100% refund processed I replied explaining i never received an email about missing items or about being refunded thankfully i paid with klarna so contacted them to be told they had not received any refund from this company, they then replied again saying ohh we actually cant refund as you have done something with klarna and opened a dispute which at that point i hadent, i have now though and klarna are waiting on this company to respond which they have had days and havent, but what they did do was publicly inform me on there social media page that he was basically going to drag it out the 21 days that klarna put in place for me to get a refund as i had opened a dispute what a petty thing for a-company to do rather than resolve the issue and not have further negative impact on their own company im not the only one there is loads of us on there facebook page all waiting on orders or refunds DO NOT USE this company

Still waiting for my delivery asked for a refund as it was for Christmas sweets been given 5 different delivery days very poor service if there is a family problem then stop taking orders as clearly you cannot honour them been a good customer but not any more I would like a refund and then to contact me

Do not buy from this company!
Placed an order on the 9th December, orders are supposedly dispatched the next day which they clearly aren’t. I sent an email on Tuesday 19th and received no response. I then found their Facebook page and got a reply stating my order would be delivered on the 20th or 21st, still never appeared. Sent private messages again as it was the only way I got a response previously but was ignored. The only way I managed to get a reply this time was to comment publicly on their Facebook page, they were very rude and unprofessional and just making excuses on why orders aren’t fulfilled, they like to play the victim and make out their customers are in the wrong for expected orders to be delivered on time. I wouldn’t normally have issue with delays in delivery times but as this is Christmas presents and Christmas items then you’d really expect to receive it before the big day. Asked for a refund, to which I’m still waiting 3hours later on them confirming it has been processed. And as if the customer service isn’t bad enough, they then allow their friends to leave abusive and foul comments to people that aren’t happy with the service they have received. I have never experienced anything like this in my life, wish I’d looked into the company before placing an order. PLEASE AVOID THIS COMPANY

Order placed on the 9th but have received nothing, have contacted the seller and just got empty promises that delivery will be "tomorrow " which of course it doesn't, have since emailed asking for details of which carrier they use and tracking information so I can confirm that it is en route but these are ignored, presumably because they cannot supply this because nothing has been dispatched, will try contacting them by phone in due course to get a full refund

Same as all others on here.. placed an order over a week ago and nothing shipped, no responses apart from one stating business partner was ill and would ship within 2 days - did not happen. Appreciate everyone has problems but if you cannot fulfill orders then you should not keep taking more! Requested a refund through PayPal, will not use again.

Poor.
Made an order 7 days ago, and still showing as processing. Attempted to contacted via email and social websites for an update (insta & Facebook) and received no response at all. From what I'm reading on other reviews, this seems pretty much the norm.

They may sell sweets but this has left a very bitter taste in my mouth.

Font know where to start first got confirmation email of order that was on the 30th not heard or had any emails of them till I complained then gets email to say the director of company is in hospital and that they sent me emails after email about this sorry guys NO YOU HAVENT stay well clear bad customer service ignored no replies stay well clear

I ordered a selection of sweets, including packs of 3 sugar mice.

The advertising picture Sweets 4 All Events uses shows 3 pink and white mice pre-packaged in a plastic tube which, as I have since bought the very same product on Ebay, and from a local farm shop, do exist, and are what I expected to receive.

However, what I actually got were 3 various coloured mice in a plastic bag, which incidentally had no list of ingredients or use by date.

I contacted the company by email, then sent another email asking if they got my first email, and then got a reply advising me to use the form on their website, which I did.

I explained that I wanted the product as per the picture as they were for presents (which I eventually purchased so do exist). To cut a long story short the company sent me an email on 3rd November saying "due to the governments new legislations we are not allowed to sell anything in plastic any more .." and then sent another email following my response, saying "... can I send a return label then for them to be returned", which I responded the next day, saying that that would be perfect.

Over a month later and I have received nothing. I have sent 3 further emails and 'forms' on their website but have been well and truly ghosted.

I would not use this company again.

Ordered on the 27th November 23 for a event , website claims to dispatch next day, still have not received anything, I emailed to no response, then left a facebook message they said it would be delivered yesterday, still no package and then sent a tracking number which stated parcel has not been picked up yet. Took my money and no goods delivered. Will take further action for refund.

Won a Advent calendar in October, never received. DMs ignored.

Placed order on 22nd November 2023. Got email with order confirmation. Still not received my order. Emailed them twice and no reply. Still waiting despite the website saying despatched within 3 days. Reading other recent reviews seems a pattern to this company and how badly customer service is and receiving your goods yet they take your money!!

Still no response from them and no order received or refund. Think its time to take this further. Updated December 2023

Ordered on 26.11.23 still nothing received on 03.12.23, emails ignored, do not use this company!

Worst company I have ever come across, They claim orders dispatched in 24 hours, 10 days on still nothing, They ignore all emails and messages and phone calls until you write on there Facebook they quickly pipe up, claiming it would be sent next day delivery, next day nothing came then they did the same it would be sent next day again no dispatch email and nothing came, they’re not replying to messages and have not given me a refund, Trading standards informed, Stay well clear.

I have just recieved my order got everything thing i ordered, well packed and good quality, yes i had doubts if was real or not but really good comunication, and fast replys definatly buy again thank u again xxx

Parcel left outside my door in the rain. 2 of 10 sweet cones ordered split.
Contacted re replacements no response, chased and told to fill in a form which I did.
Was told they would resend. Not heard anything, chased & told ‘delivery tomorrow’ no apology very poor customer service staff need training

I order and then After reading the reviews I was worried about this company with the feedback. I messaged them not expecting an answer but they answered straight away, they said they sent the order out and said they would send me tracking the next day but didn’t. The order was clearly sent after I messaged because it said in the tracking. The order did come but they said it was missing a couple items, I got a refund but with an item that I ordered 2 of they only refunded for one, it wasn’t too much so I can’t really be arsed to go through the hassle of trying to get that part of the refund but can’t say I would order again, I’ll just stick to who I normally order from, they are more reliable and I don’t have problems from them.

Placed an order with them, It was received with bits missing !! I have emailed them but a week later still no reply. Very frustrating. Poor customer service... I want a refund !!

Bought our wedding sweets from here - perfect quality.
Recently placed a few orders & had no problems, good communication & prompt delivery. Very happy.

Fast delivery and amazing customer service. The sweets are very good. Thank you.

I've 3 orders from this company and they have never met their next day claims.

In two cases it took them 3 days to even process the order, in the most recent order they actually processed and packed it the following day. However the item is still sat in their warehouse somewhere and was never handed over to Yodel.

The Yodel tracking email came through on Friday (26th May) a couple of hours before Yodel's final pickup times. Wasn't sent.

Monday was a bank holiday so I didn't expect any movement then, Tuesday came and went still sat in the warehouse somewhere.

And so here we are today... I wonder if they realise that to meet "next day" claims they actually have to hand the parcel over to the delivery company.

With my previous two orders I was waiting at least a week.

On a plus note; the two previous orders (eventually) arrived in good condition any out of stock items were refunded, I actually got the refund notification before the completed/despatch.

I'm giving three stars because of the quick refunds with OoS goods, and at least so far I haven't had the need to contact their support. For me it is their wildly false "next day" claims that let them down.

I will update this review when my current order shows up... You know, if they remember to actually despatch it.

edit June 1st: My parcel finally despatched on the 31st and did arrive this morning. Several items were out of stock and refunded yesterday, however one item was missing and not refunded.

After emailing them around noon, I got a reply and refund for the item within 10 minutes. As a customer this is exactly what you want from Customer Service. As a result I have decided to change my initial rating from 3/5 to 4/5.