I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
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See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
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4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service with great support!
not so long ago I was looking for a service that allows you to exchange cryptocurrency quickly and effortlessly. today, when I once again decided to exchange usdt to eth - I wrote the wrong wallet, namely the wallet from the last exchange (incorrectly indicated the amount), to which the usdt should have been sent. after contacting support, I was almost immediately refunded, which I am very happy about! I recommend using this service! 100/100
22 June 2025
Unprompted review
Reply from Swapzone
Hi, Fedor!
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our platform made your crypto exchange quick and effortless, and especially glad our support team was able to step in and resolve your issue promptly. Your satisfaction and trust mean the world to us. We truly appreciate your recommendation and look forward to helping you with your future exchanges!
Best regards,
Swapzone team
my issue was resolved by theo!
I am using swapzone for a while now and never had an issue until i made one mistake. but theo the assistant helped me all through out and processed my order. im very happy with the customer service. and the whole process
18 June 2025
Unprompted review
Reply from Swapzone
Hi, Lilia!
Thanks a ton for the awesome review! We're thrilled you've had a smooth experience overall, and big shoutout to Theo for having your back when things got tricky. We're always here if you need us!
Best regards,
Swapzone team
I recommend using swapzone I exchange…
I recommend using swapzone I exchange my LTC to USDT it only took around 5 minutes to complete I was not expecting it to be that fast but I really recommend using it to swap your cryptocurrency!
14 June 2025
Unprompted review
Reply from Swapzone
Hi, Mbengi Daudi!
Thank you so much for your kind words and for recommending Swapzone! Speed and simplicity are exactly what we aim for. If you ever need help or have any questions in the future, don't hesitate to reach out. Happy swapping!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Roy!
Thank you for the great feedback! We're so happy to hear Swapzone helped save you time and hassle—that's exactly what we're here for. We really appreciate your support!
Best regards,
Swapzone team
great customer service
great customer service made a mistake on my side but they managed to fix it and swap my crypto
10 June 2025
Unprompted review
Reply from Swapzone
Hi, Jim!
Thank you so much for your kind words! We're really glad to hear our support team could help resolve the issue and complete your swap successfully. Mistakes can happen, and we're always here to make things right as quickly and smoothly as possible.
Best regards,
Swapzone team
They just work!
They just work, can't ask for more, plus have great support, which answers in 2-3min.
Did mistake, got all fixed and my money back.
8 June 2025
Unprompted review
Reply from Swapzone
Hi, Alex Bim!
Thank you so much for your kind words! We're thrilled to hear that our support team was able to quickly assist you and resolve the issue. Your trust means a lot to us, and we’re always here if you need anything in the future. Safe swapping!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Tum Law!
We’re so glad you found Swapzone easy to use! Thanks for sharing your experience, we’re here to make every swap just as smooth.
Best regards,
Swapzone team
Comfort dex
Use DEX for swap from solana to bnb. Pretty fast, good rate. Thanks
16 May 2025
Unprompted review
Reply from Swapzone
Hi, Dead Moroz!
We're thrilled to hear that you had a fast and seamless experience swapping SOL to BNB! We appreciate your feedback and look forward to serving you again!
Best regards,
Swapzone team
Wayne helped me throughout the way
Wayne helped me throughout the way, even tho it was just a misunderstanding and it just took longer than usual. he didnt mind, thank you for this,.
2 May 2025
Unprompted review
Reply from Swapzone
Hi, Mitaaq!
Thank you for taking the time to share your experience. We appreciate your patience and are glad everything was resolved. Your satisfaction is important to us!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Marrtis!
Thank you for the great feedback! We're thrilled to hear everything went smoothly and that you were satisfied with the speed and service. We truly appreciate your support!
Best regards,
Swapzone team
A very nice and useful crypto swap…
A very nice and useful crypto swap site. It is very well done and stays helpful on how to proceed to swap cryptos around.
23 April 2025
Unprompted review
Reply from Swapzone
Hi, Gael!
Thanks so much for your kind words! We're glad you found Swapzone helpful and easy to use.
Happy swapping! 🚀
Best regards,
Swapzone team
Reply from Swapzone
Hi, Reggy!
Glad it was fast and smooth, we appreciate the kind words! We’re here whenever you need us again!
Best regards,
Swapzone team
Superb USDT to BTC swap
Superb USDT to BTC swap, went through EasyBit.
Best rate on market.
15 April 2025
Unprompted review
Reply from Swapzone
Hi, Nacho!
We're thrilled to hear your swap went smoothly through EasyBit and that you got the best rate on the market. That's exactly the experience we aim to deliver. Looking forward to helping you with your next swap!
Best regards,
Swapzone team
Fast and a good price too.
4 April 2025
Unprompted review
Reply from Swapzone
Hi, Donny!
Great to hear you found the exchange fast and the rates competitive!
Best regards,
Swapzone team
nice & swift
4 April 2025
Unprompted review
Reply from Swapzone
Hi, SIA!
Thank you! Glad to hear the exchange was smooth!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Adrian!
Thank you! We're glad you had a great experience and enjoyed the quick transfers!
Best regards,
Swapzone team
Absolutely terrible
Absolutely terrible, they said my $49.82 got stuck in the blockchain just because I didn’t add a memo or destination tag for xrp, they also said that they cannot refund me or process my deposit and crypto is not supposed to get stuck and just vanish, they scammed me
30 March 2025
Unprompted review
Reply from Swapzone
Hi Takrim,
We understand how frustrating situations like this can be. To prevent such issues, we clearly notify users on the transaction page that Changelly requires a MEMO tag for XRP deposits and explicitly states that deposits under $50 without the MEMO cannot be processed or refunded.
Swapzone doesn't handle transactions directly; we're an aggregator offering a transparent comparison of over 20 exchange providers, each with their own specific conditions. You can always choose the provider whose terms best match your preferences.
Best regards,
Swapzone Team
Excellent service
I had initial trouble with the platform because I had never used it before, but Russel the customer service rep went above and beyond to help me get my transaction done. Wonderful platform, great customer service. 10/10
17 March 2025
Unprompted review
Reply from Swapzone
Hi, Customer!
Thank you for your kind words! We're glad to hear that Russel was able to assist you and make your experience smooth. We understand that trying a new platform can sometimes be a challenge, and we’re always here to help.
Best regards,
Swapzone Team
Good exchange that finds good rates
Good exchange that finds good rates. But generally a bit weird ui
14 March 2025
Unprompted review
Reply from Swapzone
Hi, Stefano!
Thank you for your feedback! We appreciate your thoughts on the UI and are always working to improve the experience. Feel free to share any specific suggestions with us at proposal@swapzone.io — we value user input and strive to consider it in future updates.
Best regards,
Swapzone Team
zenny review
absolutely goated it took me only 3 minutes to exchange like this is better than exodus exchanging
12 March 2025
Unprompted review
Reply from Swapzone
Hi, Zentixal!
Thank you for your feedback! We're glad to hear that your exchange was quick and smooth!
Best regards,
Swapzone Team
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