I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
Contact info
You should know
4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best swap for just about any token
8 June 2024
Unprompted review
Reply from Swapzone
Hi, Chris!
We appreciate your feedback! Your satisfaction is our priority.
Best regards,
Swapzone Team
Been using for years
Been using for years. Fast and simple. Good support.
5 June 2024
Unprompted review
Reply from Swapzone
Hi, Adrian!
Your feedback means a lot to us! We'll be ready for your next visit.
Best regards,
Swapzone Team
Very good Service
Very good Service. Fast and a little bit more output Than expected. 5🌟
4 June 2024
Unprompted review
Reply from Swapzone
Hey, Marco!
Thanks for your support, we are really appreciate it!
Best regards,
Swapzone Team
Very bad experience.after deposit…
Very bad experience.after deposit exchange not started.
3 June 2024
Unprompted review
Reply from Swapzone
Hi, Chaube!
We are sorry to hear about your experience.
To help us investigate this issue further, could you please provide your transaction ID on our e-mail support@swapzone.io?
This will allow us to check the status of your order and resolve the situation as quickly as possible.
Will be waiting for your soonest update!
Best regards,
Swapzone Team
I had no idea this existed!!
I had no idea this existed!!! It is super easy to use and saves me a lot of stress going between chains. Overall smooth experience.
29 May 2024
Unprompted review
Reply from Swapzone
Hi, Baba!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
This is perfect.
26 May 2024
Unprompted review
Reply from Swapzone
Hi, super dev!
Thanks for your positive feedback! Will wait for you again!
Best regards,
Swapzone Team
Fast and Easy
14 May 2024
Unprompted review
Reply from Swapzone
Hi, stphillyfreak!
Thank you for your kind words! We appreciate your positive feedback.
Best regards,
Swapzone Team
This platform is very perfect
This platform is very perfect. I will continue to use this platform.
3 May 2024
Unprompted review
Reply from Swapzone
Hi, Stanislav!
Thanks for your positive feedback! Will wait for you again!
Best regards,
Swapzone Team
Reply from Swapzone
Hi, IaarSn!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Gary!
Thank you for the kind words! Your feedback is valuable to us!
Best regards,
Swapzone Team
Fast and Reliable service
It completed my transaction even without having the proper amount I put to send sent. And the customer support was fast and very nice.
21 April 2024
Unprompted review
Reply from Swapzone
Hi, Lucas!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Beware! 10 days and still no swap. But my tokens are gone.
On 4/924 I attempted a swap from Theta Fuel to Osmosis. Today is 4/19/24 and I'm still waiting for my Osmosis.
I get a lot of lip service that they are working on the problem, and my funds are safe. It's been 10 days! Why would any swap take that long? They gave me some lame excuse that the Osmosis blockchain was down, It was not. There is NO EXCUSE for this. In my book this is fraud. My Theta fuel is gone, and I received nothing but excuses.
Here's the worst part: A few minutes before this transaction, I did a smaller Theta Fuel to Osmosis swap with another swap service. It worked flawlessly, and took 7 minutes total. Because Swapzone gave a slightly better exchange, I used them for a larger swap. I won't be making that mistake again.
STAY AWAY!
9 April 2024
Unprompted review
Reply from Swapzone
Hello, Jeff!
We appreciate your feedback and regret that we didn't meet your expectations.
We work hard to ensure that our partners provide the best service and strictly monitor the quality of their work. Please note that for this reason the Changelly was disconnected from our service until they make a refund to you or processes the exchange.
We keep your case in a high priority and will keep you updated.
Thank you for bringing these matters to our attention, and we will strive to do better in meeting your expectations.
UPDATE. We are pleased to inform you that your exchange has been successfully completed. We conducted internal audits based on the results of your case and fired one of the technical support agents. We will be glad if you use our service again and appreciate the improvements!
Best regards,
Swapzone Team
I've been using Sawp Zone for several…
I've been using Sawp Zone for several years... my go to Crypto Swap!
14 April 2024
Unprompted review
Reply from Swapzone
Hey, J!
Thanks for your support, we are really appreciate it!
Best regards,
Swapzone Team
Amazing exchange rate
Amazing exchange rate. My transaction finished in 6 minutes. Best rate in the market. Lot Better than what my phantom wallet was providing me.
11 April 2024
Unprompted review
Reply from Swapzone
Hi, Amloh!
Thanks for your positive feedback! Will wait for you again!
Best regards,
Swapzone Team
Great site best rate and very fast
7 April 2024
Unprompted review
Reply from Swapzone
Hi, Hazim!
Thank you for your kind words! We appreciate your positive feedback.
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Chris!
Thank you for your feedback. We sincerely apologize for the negative experience you had.
Best regards,
Swapzone Team
Wow what a great service im so exicited
30 March 2024
Unprompted review
Reply from Swapzone
Hi, Ali!
Thank you for your feedback! We will be waiting for you again.
Best regards,
Swapzone Team
Reliable trader in bitcoin
29 March 2024
Unprompted review
Reply from Swapzone
Hi, Austin!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
great experience
20 March 2024
Unprompted review
Reply from Swapzone
Hi, Simplecords!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
They sent less amount than excepted
[CHANGELLY], They sent less amount than excepted.
ID: 65f9ccda90dd36da0c6e3f02
19 March 2024
Unprompted review
Reply from Swapzone
Hi, Samir!
We're sorry to hear about your experience. Could you please clarify your ID of exchange so we can work to resolve your issue?
UPDATED. Thank you for the information provided. When creating an exchange, you chose a floating rate, at which you can receive less or more than expected depending on market volatility. To avoid market volatility in the future, we recommend using fixed exchanges for your transactions. This will help ensure a stable rate for your exchanges.
Best regards,
Swapzone Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.