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Swapter Reviews 147

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TrustScore 4 out of 5

4.1

Cryptocurrency Service
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Rated 5 out of 5 stars

This swap service is top notch. I accidentally entered the wrong address for a swap, and when this happened to me before with other swap services, support either didn’t respond or told me the fund... See more

Company replied

Rated 5 out of 5 stars

I use this exchange on a regular basis. They offer a huge selection of coins. Whenever I have questions, they replies almost instantly. Some swaps may take a bit longer, but I assume it depends on the... See more

Company replied

Rated 5 out of 5 stars

I needed to exchange XMR fairly quickly, and the process took a bit longer than I initially planned. That said, the rate at the moment of exchange turned out to be better than expected, and I a... See more

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Rated 1 out of 5 stars

Why I didn’t read reviews before doing a exchange What they doing is they say technical difficulties and wait to send you your coins when is on their favor then you get nothing I wish this webs... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Swapter - service that focuses on the cryptocurrency industry and its development. Our service does not require registration and will give you the opportunity to almost instantly carry out any operation related to digital finance.

Contact info

You should know

4.1

Great

TrustScore 4 out of 5

147 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

my rev

when you sign in to your profile, there is no swap exchange, sell/buy, bridge, dex menu

it was so bad I couldn't go anywhere

17 December 2023
Unprompted review
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Reply from Swapter

Hello Rich Crypto!

We are very sorry that you did not enjoy working with us.
I would like to draw your attention to the fact that many of the functions you wrote are already working.

Rated 2 out of 5 stars

Here is my honest review

Positive:

-> Nice UI

Negative:

-> After signing in, I got stuck on the profile page with no way to deposit, access the homepage, or swap pages.
-> Trying to access the homepage directly led me to log out and back to the profile page again.
-> The documentation only contained API information and no instructions on using the product.
-> No Discord server for feedback and suggestions.
-> Pressing the "copy id" button copied an email address instead of the ID.

Recommendation:

-> Fix the navigation issue so users can access all functionalities after signing in.
-> Add user guides and tutorials to the documentation.
-> Create a Discord server for user feedback and support.
-> Make the "copy id" button function properly.

Overall, the website has a promising UI but lacks essential functionality and user support.

11 December 2023
Unprompted review
Swapter logo

Reply from Swapter

Hi Peter Kumar!

Thank you for sharing your experience with us. It is very important for us that customers tell us their opinion, so we can improve our service.

I would like to draw your attention to the fact that many of the features you have written are already working.

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