KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
Company replied
Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
Company replied
I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
Company replied
Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
You should know
4.1
Great
175 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It worked as advertised with a good price
It worked as advertised, good price, everything was seemless, and there are lots of options for different swaps
4 November 2021
Unprompted review
Reply from SwapSwop
Hi John!
You would know how much the whole SwapSwop team loves getting feedback.
Thank you for taking the time to write a review!
It's probably just my imagination, but your words sound a lot like a description of minimalism :)
P.S. It's been a while since we answered your review... Don't think we don't care what you wrote. We did not reply for a long time because email notifications from Trustpilot went to the "Spam" folder.
I promise it won't happen again!
— Anton, CEO/CTO
All went well...
2 November 2021
Unprompted review
Reply from SwapSwop
Hi, Nathan.
Thank you for taking the time to share your experience and write a review.
We at SwapSwop work very hard to make sure that everything always goes well for all clients.
Please email me at anton@swapswop.io what we can do for you to change the review to 5 stars
— Anton, CEO/CTO
Don’t be afraid, it works!
New to crypto but this seemed pretty self explanatory. The only thing I was lacking was trust, but swallowing down my fear I went ahead with the transaction and within 5 mins it was completed and my crypto choice had been returned! Very happy with the speed and entire operation. Will use again!
2 November 2021
Unprompted review
Reply from SwapSwop
Hi, George! Thank you for taking the time to write your feedback and thanks for choosing our platform ;)
Can finally bridge from FTM to ONE!
Service is fast, easy to use, cheap, and I can finally bridge my yields from farming FTM into ONE without having to convert to BSC first. Saves me time and money, can't get better than that!
Follow up: I had an issue with a swap (it was my fault as I sent a token to the wrong mainnet), but support got back to me lightning fast, and worked out the problem to more than my satisfaction. It is good to know the customer service also seems to be top notch.
2 November 2021
Unprompted review
Reply from SwapSwop
Hi, Nathan! Thank you for taking the time to write your feedback and thanks for choosing our platform ;)
Very quick and easy
Very quick and easy! Most importantly, great prices on to buy me some more Ravencoins.
31 October 2021
Unprompted review
Reply from SwapSwop
Hi, Marcel! Thank you for taking the time to write your feedback and thanks for choosing our platform ;)
Reply from SwapSwop
Hi, Andreas! Thank you for choosing our platform and taking time to write your feedback ;)
Easy and efficient
Easy and efficient. I have been using this platform for multiple exchanges. Never let me down.
28 October 2021
Unprompted review
Reply from SwapSwop
Hey, Kenny!
Thank you for your review. We try every day to make the experience with our crypto asset exchange platform flawless. We are very pleased that you are our regular customer.
— Anton, CEO/CTO
Exchanges have been seamless...
So far exchanges have been seamless and swift!
24 October 2021
Unprompted review
Reply from SwapSwop
Hi, Corebe!
Thanks for the review.
We promise to always be seamless and swift to please our customers and users.
— Ian, Support Agent
Safe and lovely money changer
16 October 2021
Unprompted review
Reply from SwapSwop
Hello, Erfan!
Thanks for taking the time to write review ;)
— Kate, CMO
Best support ever
I had a delay receiving some coins but support took care of it with 1/2 hour of me contacting them. They were professional, courteous, and speedy. I will only use swapswop not only because of their low fees and minimums but also because of how unbelievably awesome their support is! THANK YOU
12 October 2021
Unprompted review
Reply from SwapSwop
Hi!
Thank you for choosing SwapSwop. We are very pleased that you are completely satisfied with the quality of our services and appreciate our level of service. You can always count on our experience and professionalism.
— Karina, BD account manager
Great experience. 5 stars!
Gotta say, I was a little worried, but this experience was awesome and I will definitely be using it again.
12 October 2021
Unprompted review
Reply from SwapSwop
Hello, Robert!
Thank you for taking the time to write a review. We are insanely glad that your experience with SwapSwop was understandable and left positive emotions.
— Kate, CMO
Swapswop is an honest outfit
Swapswop is an honest outfit. They refunded a small mistake I made. They reply and take action on your messages.
10 October 2021
Unprompted review
Reply from SwapSwop
Hi there! Thank you for choosing our platform and taking time to write your feedback ;)
Wow can't believe it …
This site are legit and anonymous can't believe that I got my BTC I exchange TRX to BTC I use the frozen tap and I receive my BTC wow this site are legit ♥️♥️♥️much love SwapSwop please keep the good things up
7 October 2021
Unprompted review
Reply from SwapSwop
Hi! Thank you for choosing our platform and taking time to write your feedback ;)
Super Impressed.
Super Impressed.
I was a little worried when I first sent it cause my ETH transaction went through pretty quickly and it took a while for the site to update but I got the SOL sent to my SOL address and I am so happy!
20 September 2021
Unprompted review
Reply from SwapSwop
Hi, Bryan!
Buying a Solana is a wise decision. Thank you for choosing SwapSwop.
— Anton, CEO/CTO
Well i must say I've got nothing but…
Well i must say I've got nothing but praise for you guys ..easy to use even for a novice like me .all i can say is you guys are the ones I've been looking for ..highly recommend this site 💕 thanks
15 September 2021
Unprompted review
Reply from SwapSwop
Hi, Mikhail.
Nice to hear from you. Hope to see you again soon!
— Karina, BD account manager
Hi help me support
10 September 2021
Unprompted review
Reply from SwapSwop
Hello.
Thanks for your review. We are always happy to help our customers.
— Anton, CEO/CTO
Shockingly useful decentralized…
Shockingly useful decentralized exchange. No KYC, a huge amount on crypto pairs and very good exchange rates. Better than others I compared them to.
9 September 2021
Unprompted review
Reply from SwapSwop
Hello.
Thank you for taking the time to share your experience with our platform. Hope to see you again soon.
— Kate, CMO
How wonderful that this service exists
How wonderful that this service exists. Straightforward and fast, and easy to use even for a beginner. I will certainly use again. Thanks
6 September 2021
Unprompted review
Reply from SwapSwop
Hi, lesana.
Happy to hear about your positive expirience with our cryptocurrency exchange platform. Hope to see you again soon.
— Karina, BD account manager
Thank you
Easy and convinient to clear those small balances ! Thank You
4 September 2021
Unprompted review
Reply from SwapSwop
Hello, Dennis.
Thanks for your review, hope to see you again soon.
— Kate, CMO
My stand by swap source
My stand by swap source. Very fast and reliable.
24 August 2021
Unprompted review
Reply from SwapSwop
Hi! Thanks for your review, hope to see you again soon
— Kate, CMO
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.