KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
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Recently I made a swap with BTC as input and was overwhelmed by the network load. It took some time until the BTC deposit finally received confirmations by the network. But once that had happened, th... See more
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Best Anonymous Exchange! I exchanged RVN to VET. I had a second thought while the transaction was taking place. But at last, the transaction was successful. The only thing I was lacking was trust, bu... See more
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I've used SwapSwop for some time now. I recently had an experience where I accidentally sent ERC MATIC to a MATIC Mainnet address in an attempt to make a swap. I contacted support; they were very pr... See more
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Company details
Written by the company
SwapSwop is a platform for instant cryptocurrency exchanges. It is a tool that allows you to work without restrictions and limits with 250+ coins and tokens. We want your cryptocurrency experience to be as safe, simple, and efficient as possible, and crystal clear. We care about the anonymity and privacy of our users and do not store any personal data. Despite the anonymity of SwapSwop customers, we are an official legal entity (Estonia) and comply with all applicable international laws that regulate the activities of companies that conduct cryptocurrency transactions. The customer support team is available 24/7. We have a predictive monitoring system. It allows the team to get informed about any sort of issue almost before it happens. This allows us to fix everything for you really fast. Our team automates everything that can be automated and therefore we sleep well at night. If you have questions or suggestions, the SwapSwop team is always open to business and informal communication. Feel free to email us at henlo@swapswop.io.
Contact info
Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Tallinn, Estonia
- henlo@swapswop.io
- swapswop.io
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well it went very smoothly
well it went very smoothly. took 13 minutes for the whole transaction, no issues at all. im very impatient so i got quite nervous but it really isnt that deep. awesome platform.
KYCed me bc i accidentally sent the…
KYCed me bc i accidentally sent the wrong amount, then after i completed the KYC, outright ghosted me. still no response. 5k down the drain
Genuinely the best crypto service I’ve…
Genuinely the best crypto service I’ve seen. Excellent support too.
it works for monero in eu
it works for monero in eu, easiest way to get it if you don't have a bunch of BTC and don't want to go through KYC.
I have done over 50+ exchanges using…
I have done over 50+ exchanges using the platform and anytime I have a issue the support team responds in less than 10 minutes and is on it. I love this service so much I dont tell people cause I want it all to myself.
It simply works
It simply works, there's nothing more that needs to be said. It works, and works well!
A feedback I would give is to increase the amount of feedback to the user while confirming, I started getting anxious after it got confirmed in my XMR wallet (10 confirms) but the site was still confirming and it took like 30 min to transfer. So more feedback like "it can take up to X time" or "it's doing a review" or something like that would be great!
Other than that, nothing to complain, it's a great service!
Always fast support
Always fast support, have made idiot mistakes of sending usdc instead of usdt and they solved my issues so easily. Thank you for this great cheap company
Customer support was lightning quick
Customer support was lightning quick, had the wrong amount for the exchange and lost track as website timed out, their customer support was professional, helpful and fixed my problem, thanks will use again

Reply from SwapSwop
Swaping my XLM to SOL without struggle…
Swaping my XLM to SOL without struggle in under 3 mins. Without lot of fees

Reply from SwapSwop
Lost 83% of value during a transaction…
Lost 83% of value during a transaction between BTC and XMR. I set the mining fee reasonably and their FAQ claims they take a modest fee in return. This site is a total scam.
quick process with low fees
very quick process with pretty low fees to swap, I've used swapswop for over 3 months now and i haven't had an issue yet.

Reply from SwapSwop
holding my money hostage
my transaction was taking long, so i emailed them. They asked me to complete a KYC check, so i did, for a week and a half now, I've barely had any updates, and my funds are being held against my will. would not recommend
Not my first time, not my last
I have used this site many times over 2 years or so. Never an Issue, smooth swap

Reply from SwapSwop
scamming under the pretext of KYC
$3k exchange stuck possibly stolen
Guy named Giorgi Oniani pushing me to KYC even though I dont want the exchange done anymore since kyc is needed. When I asked to send back he says they can't when he actually should just send it back since he doesnt want to exchange it. (indirect stealing)
They're using sumsub and forcing upon going through kyc (which doesn't even work correctly, has errors valid for 3 days asks for millions of questions source of funds etc thats not called kyc)
When I opened the KYC link it showed me that they just resell the changenow service probably with some commission on top.
Keep in mind changenow itself allows you to opt out of kyc by emailing them and they send your crypto back and cancel the exchange.
Here you will be told it is impossible to cancel the exchange until you fill out a link which has its own issues. Been waiting since a week, replying to their ticket doesn't work always have to make a new one to get a response.
My mistake was to listen to my friend that this was a good service which didnt enforce kyc and I trusted them to be helpful and understanding.
$3k is a lot to me, I can now understand how they are managing to keep their fees low. I'm assuming small amounts go through and when it comes to bigger amounts they pull this scam. Never using them again.
ive exchanged about $50
ive exchanged about $50, ltc to solana, sol to ltc, sol to matic and other exchanges
all without problems, low fees, no account, and low minimum exchange amount (i was able to turn 80 cents usdc into matic gas)

Reply from SwapSwop
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