TBH I was skeptical ESP sending things by post and the fact that everything is online. But the service was great delivery within two working days and they inspected the phone same day and money... See more
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My Ipad that I bought stopped working exactly one year after I bought it, meaning that my guarantee had just ran out when I reached out to Swappie for help, kind of strange? I have bought phones from... See more
Company replied
I have no idea :) They bought my almost new phone 3 years ago for almost the same amount i payed for it, so i immediately felt the need to return the favor sooner or later, even though I'm not exac... See more
Fantastic company to deal with and liked the fact I could choose the grade of phone and new battery.The phone I received was like a brand new one with no damage or scratches.Now I know I added new bat... See more
Company details
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.4
Excellent
70K reviews
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Very disappointing after-sales support
I bought an iPhone 12 mini as a gift, and on the first day of use the recipient noticed that the phone has a touchscreen fault, with the right side of the screen registering unintended touches.
I contacted Swappie and provided a video demonstrating the problem and asked them whether they could offer an alternative solution, such as contributing towards a local repair, reimbursing an approved repair, or providing a reasonable partial refund. Unfortunately, they were not willing to offer a solution that addressed the situation.
I understand that warranty procedures normally involve returning a device but, in my own case, the recipient is resident outside of Europe, so returning the phone to Ireland and then having it shipped back after repair would involve significant international shipping costs. I expected a little more flexibility and customer support given the circumstances, particularly as this was a faulty device that was sold to me rather than damage caused by the recipient.
The issue with the phone was disappointing, but what disappointed me more was the lack of a practical solution from their customer service.
It is difficult to believe that Swappie did not know that the device was faulty before putting it out for sale. This was my first Swappie purchase, and unfortunately the experience has made me reluctant to use the company again.
1 August 2026
Unprompted review
Reply from Swappie
Hello,
We fully understand your disappointment and frustration regarding the touch screen issue with the iPhone, especially given that it was purchased as a gift and the recipient resides outside of Europe.
We have checked your order and your correspondence with our support team. While we understand that you were hoping for greater flexibility—such as a partial refund or coverage for a local repair—we unfortunately cannot offer financial compensation under these circumstances. Without the phone in our hands, we cannot assess the exact condition of the device, nor can we verify how an external third-party repair will be conducted. For these reasons, as outlined in our Terms and Conditions, any unauthorized repair performed by a third-party service voids the warranty.
Additionally, we would like to clarify our shipping policies regarding international returns: direct collection and delivery to non-European countries is not possible. However, we are able to organize shipping to and from the United Kingdom, Norway, and Switzerland, provided that the customer covers the international shipping costs. If the phone is currently located outside of these supported regions, we unfortunately cannot provide alternative logisitcal options.
Our only official way to resolve hardware defects is to inspect and repair the device under our warranty service. We sincerely apologize for the inconvenience and the difficult situation this creates for you and the recipient.
Kind regards,
The Swappie Team
Great service
10 September 2026
They sold us a phone intended for the US market rather than the European market, and there was no mention of this anywhere.
We bought our son an iPhone from Swappie in what was described as perfect condition. After just four months, the camera stopped working and we had to send the phone in for repair.
After a year and a half, the phone suddenly stopped receiving calls, and it was no longer possible to call it either. As the warranty had already expired, we took it to an authorized service center. They told us that Swappie had sold us a phone intended for the US market rather than the European market, and that they were therefore unable to repair it. This was never mentioned or disclosed anywhere when we purchased the phone.
I honestly feel completely misled. This was not a cheap phone, and after just a year and a half, it is essentially useless to us.
I would never buy anything from Swappie again.
17 September 2026
Unprompted review
Reply from Swappie
Hello,
We are truly sorry to hear about the ongoing issues with your son's iPhone and the frustration this situation has caused.
Swappie is a company specializing in refurbished smartphones, and as part of our sourcing process, we acquire devices from various global markets, including regions outside the EU. Regardless of a device's market origin, every phone undergoes rigorous technical testing to ensure it is fully functional and ready for use in Europe. However, we are deeply sorry that your phone encountered a camera issue early on and subsequently experienced signal failure. This is certainly not the quality or experience we want our customers to have, and we regret to hear that the local service center was unable to assist you.
Even outside the warranty period, we remain committed to helping our customers with repair solutions whenever possible. We can see that our customer support team has already reached out to you via email with available options to address this issue. We would be more than happy to help resolve the problem with the device, and we look forward to assisting you further.
Kind regards,
The Swappie Team
1A Service!
17 September 2026
I am severely disappointed at my…
I am severely disappointed at my service at swappie. I bought an iPhone 13 pro premium and paid €430 for it when I got it i was initially impressed with the quility but the battery started to go down severely. Within 5 months the battery had gone down 15% battery health. It has now been about 9 months and the battery health is at 75% I would not recommend
16 September 2026
Unprompted review
Reply from Swappie
Hello,
We completely understand your disappointment and concern regarding the rapid decline in your device's battery health, especially after purchasing an iPhone.
Unfortunately, we cannot locate your order directly from this review to verify whether your device was purchased with a standard battery or an upgraded brand-new battery. Generally, we would like to explain that a battery is a degradable part, and its lifespan depends heavily on individual usage patterns, overall processor load, ambient temperatures, and daily charging habits. From a review alone, it is difficult to determine whether your battery's behavior is abnormal. Typically, expected battery wear is around 1% to 2% battery health per month. Because we do not know the initial battery percentage at the time of purchase, we cannot immediately confirm if the wear rate in your case falls within normal parameters.
However, please rest assured that all our devices are covered by our Swappie warranty, and we are always happy to test your phone to determine whether the battery performance is indeed abnormal. If you have any questions regarding your warranty coverage or would like to send your device in for an inspection, please feel free to reach out to our customer support team via email info@swappie.com or WhatsApp—we will be glad to assist you.
We apologize for the frustration caused, and we appreciate your feedback as we strive to support all our customers.
Kind regards,
The Swappie Team
Ordered airpods
Ordered airpods, which arrived and didn’t work/connect to bluetooth. Filled out a form to send back and received an answer, but no return label. Sent several emails and answers are AI generated and very unprofessional.
This is a scam, do not order.
Did get a reply from Swappie here, but nowhere else. Also, we did receive an email from a team member as well without any information about timeline. Neither does Swappie’s answer here.
Giving same information twice does not sum up to costumer service.
2 September 2026
Unprompted review
Reply from Swappie
Hello,
We are truly sorry to hear that your AirPods arrived defective and that you have experienced difficulties getting a return label. We completely understand your frustration and concern in this situation.
Please rest assured that this is in no way a scam; we are actively looking into this issue to get it resolved for you. We have checked your order and your communications with our customer support team, and we would like to clarify that a technical error occurred with the generation of your return label. We are currently clarifying the situation to determine which logistics provider will handle your return shipment.
Regarding the responses you received, please note that we utilize AI technology to help handle support requests more quickly, which is why some automated replies may be sent initially. If an automated answer does not resolve your query, your case is escalated to a human agent. Our support team will reach out to you directly as soon as we have resolved the return label issue and generated a new one for you.
We deeply apologize for the inconvenience and the poor experience, and we appreciate your patience while we fix this.
Kind regards,
The Swappie Team
WARNING: Swappie will keep your phone AND your money if something goes wrong
I sold my iPhone 16 to Swappie trade in and have been met with a dismissive, poorly-reasoned rejection of my compensation claim. Here's the full timeline:
17 August – Shipped my iPhone 16 to Swappie using their official packaging and provided shipping label.
18 August – Package arrived at Swappie's facility.
25 August – After days of me chasing them asking where my package/payment was, Swappie finally informed me the package had arrived empty.
10 September – After I filed a critical claim, Swappie gave me a DHL case number. Within 2 hours of receiving that case number, I got a rejection email — hardly enough time for any genuine investigation. They say the package weighed 0.18 kg the whole time and to them it was empty. FACTS: Iphone 16 weighs 170gm + Swappie's official packaging 10 gm = 180 gms (0.18 kg).
14 September – Swappie said the case had been "escalated to another team," but provided no details, no new case number, and no name or contact for this team.
15 September – I sent a detailed weight-based rebuttal: an iPhone 16 weighs ~170g, and Swappie's own packaging weighs no more than 10g empty — combined, that's exactly the 0.18 kg DHL recorded, which matches a package that DID contain the phone, not an empty one.
16 September – Swappie repeated that their decision "stays the same," again without addressing the weight math, without confirming their own packaging weight, and without any transparency about their Germany facility's intake process. When I asked where I could file a formal complaint, they said I "could" file one but gave no actual details on where or how. The only people I've been communicating with are "Janet" and "Anastasia" from a generic email address — no surnames, no job titles, no dispute department name, and no board or escalation contact provided at any point. And they say you can complain to any board wherever you want our answer remains the same.
This experience has been incredibly frustrating. Their own DHL evidence actually supports my claim, yet they refuse to engage with basic logic, won't confirm facts about their own procedures, and offer no real path to escalate a dispute — just first-name-only replies from a shared inbox with no accountability. I've filed a complaint with the [European Commission] and will be taking this story to Dutch and Finnish news outlets if this isn't resolved fairly.
If you're considering selling your device through Swappie, be aware of how they handle disputes when something goes wrong on their end.
16 September 2026
Unprompted review
Reply from Swappie
Hello,
We fully understand your frustration, concern, and the stress caused by this situation, especially when it involves a high-value device like an iPhone 16.
We have thoroughly reviewed your case and would like to clarify the details and our internal processes. When a package arrives empty, we immediately initiate an investigation. The reason you received an update regarding your parcel after reaching out to us is due to our intake workflow: while tracking shows the parcel has arrived at our facility, our warehouse needs time to process incoming shipments in queue, especially during high-volume periods. As soon as our warehouse team noted that the package was empty, they escalated the issue to our customer support team to inform you.
Regarding the weight, the photos sent to you show our empty Swappie packaging (the shipping box and protective sleeve) on the scale, without the phone inside. This packaging alone weighs 182g (0.182 kg), not 10g. Normally, a box containing a phone weighs considerably more (around 300g or above). DHL’s investigation confirmed that the package weighed 0.18 kg consistently from the moment it was scanned at drop-off until it arrived at our facility. Because the recorded weight never changed and matches an empty box with packaging, there is no evidence that the phone was inside the package during transit.
Since the parcel was in the hands of the logistics provider, we must rely on their official tracking and investigation data. We cannot investigate what may have occurred at the moment the package was dropped off at the service point. In such cases, we strongly advise filing a report with the police, as they have the formal authority and legal tools required to investigate these incidents.
Additionally, due to internal privacy policies, we do not share the full names, job titles, or direct contact details of our support agents. However, we respect your decision to involve external authorities. Should law enforcement or consumer protection boards contact us regarding your case, we will fully cooperate and provide all necessary information and documentation.
We sincerely apologize for the distress this situation has caused and hope that an official investigation helps bring clarity to this matter.
Kind regards,
The Swappie Team
First rate .
15 September 2026
Ordered 2 iphone 14 pro, both with camera stains
Ordered 2 iphone 14 pro, both of them in ''very good'' conditions but they both had stains in the camera that were inside the lens.... it seems they try to get rid of useless iphones instead of delivering a good product, i hope the 3rd one i order will be good as they promise
11 September 2026
Unprompted review
Reply from Swappie
Hello,
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues with the camera lenses on the devices you received, and we completely understand your frustration. This is certainly not the level of quality or the experience we aim to provide to our customers.
Please rest assured that every device we sell undergoes a thorough technical inspection by our team, and we deeply regret that these issues were missed during quality control in your case.
We sincerely appreciate your patience and hope that your replacement device arrives in perfect condition and meets all your expectations. If you need any assistance, please do not hesitate to contact our customer support team by sending an email to info@swappie.com or reaching out via WhatsApp — we are always here to help.
Kind regards,
The Swappie Team
They don’t say that battery is not oryginal
I would start form the fact that they do not inform you that when you choose „new battery” and you pay extra they won’t get you the oryginal battery… they wait till you order and the package is on there way and then they send you email that battery is not oryginal… that’s pretty annoying because if I would knew I wouldnt buy phone form them:.. also I can also agree with some comments that with new battery ( not oryginal) my phone have times when I have 80% battery and is just going off… when is on again is showing 10% for whole day…. I think they are not real with the costumers because they didn’t write anywhere that the battery won’t be oryginal… at that point I would rather buy new phone!! TOTATY NOT RECOMMENDED!!!
15 September 2026
Unprompted review
Reply from Swappie
Hello,
We completely understand your frustration regarding the battery performance and the clear expectations you had when paying for a new battery.
We would like to clarify that due to the very high volume of devices processed in our inventory, it is technically not possible to display individual photos or detailed history for every single phone on our website. General details regarding our battery replacements can be found on the website and Terms and Conditions. As stated there, we may use high-quality third-party parts for replacements. These components are carefully selected by our technicians based on extensive testing, durability, and functionality.
While many of our customers use devices with these batteries for years without any issues, we are truly sorry that you are experiencing abnormal behavior with your device turning off unexpectedly. Our phones are fully covered by our warranty. If your battery is not performing correctly, you can easily start a warranty claim directly in your MySwappie account, and we will gladly inspect and resolve this issue for you.
We apologize for the inconvenience and disappointment caused, and we are committed to making things right for you.
Kind regards,
The Swappie Team
Good and fast shipping
6 September 2026
Happy from Ireland☘️!
Really easy safe and controlled payment process.. excellent communication up to delivery and excellent after sales check-in.. will be recommending highly to family and friends.. thank you..!
13 September 2026
Good support and quality of phone
Good support and quality of phone
4 September 2026
Unprompted review
My experience with Swappie was very…
My experience with Swappie was very good. The communication was great and everything was fast.
11 September 2026
easy process
10 September 2026
iPhone in einem top Zustand 👍
10 September 2026
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