I use Piixpay when I need crypto currencies in Euro on my account very quickly. It is always there within a few hours. Transfer to N26 Bank. I'm a verified user so I didn't have to submit any do... See more
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till now 1 star. Withdrawel keeps on processing and there is no way to communicate with swapin Addition changed it to 4 stars. Not 5 because response from support takes way too long. If you want to... See more
Company replied
I use swapin get for automatic exchange btc to fiat with the consequent forward on bank account. Company made a huge progress - now it takes less than a one bank day to receive money. Very good servi... See more
Company replied
Highly recommend. After trying to use coinbase and a few others, I finally found swapin.com and it could not be simpler. You just input the amount you want in GBP or EUR, the currency you are u... See more
Company replied
Company details
Written by the company
Swapin is a licensed European provider of crypto payment solutions, helping businesses accept cryptocurrency payments easily, securely, and in compliance with EU regulations. Based in Estonia and operating under license FVT000088, Swapin is trusted by companies across a wide range of industries as well as individual users. Their core products include a crypto payment gateway that allows businesses to accept crypto payments like Bitcoin, Ethereum, and USDC, while receiving the full amount in EUR directly in their business bank account. No need to hold crypto, manage wallets, or worry about volatility. Swapin also offers a crypto on- and off-ramp widget that enables platforms and applications to integrate crypto buying and selling within their interface. Users can buy crypto using multiple payment methods and sell crypto with direct payouts in EUR. Their offerings also include an affiliate program for companies that look to monetize their network as well as crypto buying and selling service for individuals and businesses. Swapin was recognized with the MasterCard Lighthouse FINITIV People's Choice Award in Spring 2023, holding their reputation as a reliable and innovative crypto payments provider. Swapin makes crypto payments easy for any business.
Contact info
Värvi 5, 10631, Tallinn, Estonia
- customer@swapin.com
- swapin.com
You should know
4.4
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Clearly lying about being actively in…
Clearly lying about being actively in touch with me! If you were i wouldn’t have to write a public review! You have held the funds since 13/07! We provided all the documents that you requested but you haven’t replied to any of our emails! If you are not satisfied with the docs that we provided you must provide IMMEDIATE refund!!! You are scamming us and our clients of thousands of euros, if we don’t hear from you today you will hear from our lawyer next!
26 July 2023
Unprompted review
Reply from Swapin
Hello, Ne!
Your case have now been resolved, and we have sent you an answer by email. At Swapin, we highly value confidentiality. Please check your inbox and don't forget to look in the spam folder, as you might have missed an email from Swapin Compliance.
We are ready to answer any questions.
Best Regards,
Swapin Team
they stole my client's money and now won't reply!
my clients tried to pay me using Swapin, but their funds didn't go through although we provided all the required docs, even the support stopped replying! starting to look like a scam! they stole my client's money and now won't reply!
13 July 2023
Unprompted review
Reply from Swapin
Hello, Nour!
We apologize for the frustrating experience you’ve had with Swapin. Your customers’ transactions are currently in the process, but in accordance with the compliance rules, we require additional data from your customers to proceed with the payments. Our support team is actively in touch with you and has already requested the necessary information. Unfortunately, depending on the quality of the provided information, it may take time to review it. Rest assured that there is no need to worry about the funds – once all the required data is provided and correct, we will complete the payments. Please stay in touch via email for updates on the next steps. Thank you for being so understanding!
Best Regards
Swapin Team
Took long time already 3 days and…
Took long time already 3 days and didn’t get any confirmation
11 July 2023
Reply from Swapin
Hello, Amga!
Your case have now been resolved, and we have sent you an answer by email. Please check your inbox and don't forget to look in the spam folder, as you might have missed an email from Swapin Compliance. Thank you for your understanding and cooperation.
Best Regards,
Swapin Team
Best and proffesional service
3 July 2023
Was super amazing service
Was super amazing service!
Was looking for something like this for long time
3 July 2023
Fast and reliable!
7 June 2023
Fast and smooth processes
The KYC sign up process was a very smooth experience and the first transaction took only 8 minutes to reach the bank account from my crypto wallet.
Fast and easy, thanks Swapin!
6 June 2023
Never again.
Unfortunately, not reliable. Blocked account for 4 weeks despite all documents provided—awful customer support.
10 May 2023
Unprompted review
Reply from Swapin
Hi, George!
We apologize for any dissatisfaction you've experienced with your Swapin experience. We want to assure you that your account is now active and fully functional. We appreciate your cooperation in providing all the necessary information. Our support team is available and ready to assist you with any further inquiries you may have.
Thank you for choosing Swapin!
Reply from Swapin
Hello, Jonathan!
Thank you for using Swapin and sharing your feedback. As a licensed provider, we strive to ensure that our KYC process is compliant with the latest EU directives. We understand that it may require you to provide additional data, but this is necessary for banks to process your transactions. Rest assured, we only ask for the information that is necessary. We hope this explanation helps you better understand the process.
Best regards,
Swapin Team
very reliable service
very reliable service, first transfer i did only took a few hours, the 2nd transfer was like few minutes...
16 May 2023
Fast and simple processing, can be expensive with network fees
Fast and simple processing. Overall (all fees involved) I payed more then 5% over spot price of BTC, partially due to high network fees. This means for smaller amounts (like mine was 250€), it does not make too much sense for me, only higher numbers like >1000€..
14 May 2023
for the fact that they promise ultra…
for the fact that they promise ultra fast transactions, they need a really long time, it took me two days until I had the money in my bank account...there are better providers.
7 May 2023
Reply from Swapin
Hello Tino,
We apologize for the disappointment you have experienced with the processing time of your payment on Swapin. We understand how frustrating this can be, especially when you were expecting a quicker transaction.
We want to assure you that the majority of our transactions made for Instant SEPA bank accounts are completed in less than 5 minutes. However, for bank accounts that don't support Instant SEPA, the processing time can take up to 2 business days.
We also experienced longer processing times during the recent King Charles III coronation celebration weekend, which might have caused additional inconvenience for you.
To experience instant payments, you may consider using an Instant SEPA bank account. You can check any IBAN for Instant SEPA support (SCT-inst) on this page https://www.iban.com/iban-checker.
We appreciate your feedback and are constantly working to improve our services. If you have any further concerns, please don't hesitate to contact us.
Best regards,
Swapin Team
Highly recommend
Highly recommend. After trying to use coinbase and a few others, I finally found swapin.com and it could not be simpler.
You just input the amount you want in GBP or EUR, the currency you are using such as USDT or ETH, then you send your currency, input your bank details and they do the rest and within the hour you money has landed.
I cannot recommend them enough.
9 May 2023
Unprompted review
Reply from Swapin
Thanks for your feedback, Paul! We are delighted to hear you enjoyed the product!
Great opportunity !!
I was so excited and thankful for the opportunity to swap my crypto assets directly into Euro. THANK YOU FOR THIS - I will recommend this to all of my european friends.
Is there an affialiate possibility planned? I would appreciate.
27 April 2023
Reply from Swapin
Hi, Monika!
We are delighted to hear that you are enjoying using Swapin! We have two options for spreading the word about our product. As an individual customer, you can share referral links and receive Swapin vouchers for new customers who sign up through your link. Simply check the Rewards tab on your Swapin dashboard for more information.
For business customers, we offer an affiliate program. You can find more details about it here: https://www.swapin.com/swapin-partnership-program/
Best regards,
Swapin Team
Great app its a perfect tool for…
Great app its a perfect tool for personal and business finance
12 April 2023
Very cool and fast
15 March 2023
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