I’ve been really impressed with Susmies Collection so far, especially the Diana Dress and Flora Midaxi Skirt—they're both excellent quality, flattering, and exactly as described! Unfortunately, my... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered the Solaeda dress (black and red floral print) for a wedding and it’s lovely! Shipping took around 2 weeks to arrive to the Netherlands. I’m 163cm tall, 65kg, and curvy and it fits per... See more
Company replied
I have ordered more than once and it has always been great. However, in my last order they sent the wrong top, but they solved it immediately. I am very happy with the service. It is one of the most o... See more
Company replied
I bought the reversible skirt top. Lovely design nice quality material was really exited! However the ‘one size fits all’ is definitely not one size fits all which is really disappointing if they did... See more
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Company details
Written by the company
Susmies is 2 friends. barcelona, 2021. A shared way of living, and a way of putting first what really matters. We are a clothing and accessories brand: feminine and close. Everything is designed by us, inspired by our mothers, and shaped by how our grandmothers did things. Moved by our city, by our friends, by the mediterranean we love, and by the music that makes us feel alive. Marina and Laia
Contact info
Ronda del General Mitre, 08021, Barcelona, Spain
- community@susmies.com
- susmies.com
3.6
Average
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly such an amazing brand
Honestly such an amazing brand. The package arrived quickly ( I’m from Denmark ) and also the packaging was adorable and so thoughtful. I got the reversible skirt and the fit and quality was amazing. I even received an ekstra item from their samples because they want to minimize waste. That really made me happy and that’s truly a company and brand I want to support and I think you should 2🫶🏼🫶🏼
24 May 2025
Unprompted review
Reply from susmies
Wow — thank you so much for your beautiful message! 🥹
We're beyond happy to hear you loved the reversible skirt and that our little gesture with the sample item brought you joy. Minimizing waste is something we truly care about, so it means the world to see that it resonated with you.
Your support from Denmark makes us feel so grateful and connected — thank you for being part of this journey with us! 🫶🏼
Simply beautiful, all of it.
The order arrived in time, the top I ordered was stunning and I also received some extra gifts🥹
23 May 2025
Unprompted review
Reply from susmies
Thank you so much for your kind words! 🥹💖
We’re so happy you loved your top — and that the little surprise gifts brought a smile to your face!
It means a lot to us to be part of your wardrobe and your day. Hope to see you again soon! 💌
Real People Amazing Taste
My favorite brand so unique high quality and with real Spanish style taste! They are so nice and lovely and answered my emails right away, it was an actual person noting things I wrote in my email and not just an automatic robot response. I hope this brand thrives they deserve it
14 May 2025
Unprompted review
Reply from susmies
Thank you so much for your beautiful words! 🥹✨
It truly means the world to us to know you felt seen and heard — that’s exactly what we aim for. We're all about real people, real care, and of course… amazing taste 😉 Your support keeps us going and dreaming big. We hope to keep surprising you with everything we create. ¡Gracias de corazón! 💛💌
Reply from susmies
Thank you so much for your kind words! 🥰
We're so happy you love the design — and hearing that our team made a good impression truly means the world to us. Sending lots of love❤️
I really enjoyed ordering
I really enjoyed ordering — I received perfect service! They helped me with everything, and the items were exactly as described!
12 March 2025
Unprompted review
Reply from susmies
Thank you so much! 🥰 We're thrilled to hear everything went smoothly and that you loved your items — it means a lot to us! Hope to see you again soon 💖
Super quick and friendly customer…
Super quick and friendly customer service
7 May 2025
Unprompted review
Reply from susmies
Thank you so much! 💌 We're really glad to hear you had a great experience — we're always here to help with anything you need! 🌷✨
All around amazing
Communication with the team is amazing, the shipment was SO quick, and the pieces are absolutely beautiful!!! Definitely shopping here again!
28 April 2025
Unprompted review
Reply from susmies
Thank you so much! We're thrilled to hear you loved the pieces and had a great experience — we can't wait to have you back! 💛
The costumer service was really helpful!
23 April 2025
Unprompted review
Reply from susmies
Thank you so much for your feedback! We're so glad to hear that our customer service was helpful. We're always here to assist you, and we truly appreciate your support! 😊💖
This is my second purchase
This is my second purchase. Susmie's service attitude is very good. No matter what questions I have, she can reply to me in a timely manner. I'm looking forward to the new clothes of this brand. I hope this brand can get better and better.
17 April 2025
Unprompted review
Reply from susmies
Thank you so much for your kind words! We're thrilled to hear that you're happy with both your purchases and our customer service. Your support means the world to us! We're also excited to bring you new pieces, and we’re working hard to make Susmie even better. Stay tuned for more, and we can't wait to have you back! 💖
Love their products
Love their products, great quality, lovely design :) also very good costumer service!!
10 April 2025
Unprompted review
Reply from susmies
Thank you so much for your kind words! 💕 We're beyond happy to hear you love our products and had a great experience with our customer service. Your support means the world to us!
so helpful
so helpful! they responded quickly and were very friendly :)
28 March 2025
Unprompted review
Reply from susmies
Hi Lauren,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a positive experience with our team. We always strive to be as helpful and friendly as possible, and it’s great to know that we were able to assist you quickly.
Thanks again for your support, and don’t hesitate to reach out if you need anything else! 💖
Best,
The Susmie's Team
Excellent Customer Service
Despite having some damage on the item I ordered, Noali and the Susmies team were extremely helpful and responded to my doubts and solved them promptly.
26 March 2025
Unprompted review
Reply from susmies
Hi Isabel,
Thank you so much for your kind review! We’re truly sorry that your item arrived with some damage, but we’re glad Noalí and the team were able to assist you and resolve things quickly.
Your patience and understanding mean a lot to us, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Thanks again for your support! 💖
Best,
The Susmie's Team
Reply from susmies
Hi Frémène,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience with our fast delivery and that you loved the free pair of earrings.
We hope you enjoy your new ring and look forward to having you shop with us again soon! 😊
Best,
Susmie's Team <3
Dissapointed
Honestly, I would've loved to give a good review. However, my experience was so bad, I can't. Ordered a bunch of stuff on Black Friday and it took them almost two months (!!!) to even send the package. My boyfriend ordered something else from them for christmas in December, and it came weeks before my package. When I tried contacting the company, they only sent a generic email where they said they are experiencing difficulties.
The clothes themselves are fine, the Ana Maria top is super nice, but the other ones are nothing crazy. It's unfortunate the fits are one size, since we as humans aren't one size fits all. The jewellery is imo ridiculously overpriced.
17 January 2025
Unprompted review
Reply from susmies
Hi Taika,
We are really sorry to hear about your experience, and we completely understand your frustration. We strive to deliver a positive experience for all our customers, and it seems we missed the mark in your case. We are actively working on improving our communication and shipping processes to avoid such delays in the future.
We appreciate your feedback on the clothes and jewelry, as well as your understanding regarding the situation.
Thank you for your patience, and we hope to serve you better in the future.
Best,
Susmie's Team.
Ella was really helpful with processing…
Ella was really helpful with processing my exchange (defective order arrived) - but they were able to make the return/exchange process smooth and hassle-free.
Thanks!
17 February 2025
Unprompted review
Reply from susmies
Hi Tom,
Thank you for sharing your experience! We're so glad to hear that Ella was able to assist you and make the return/exchange process smooth and hassle-free.
We truly appreciate your understanding, and if you need any further assistance, don't hesitate to reach out. Thanks again for your feedback! 😊
Best,
Susmie's Team <3
I had a delay in my order twice now, but CS is very good
I had a delay in my order twice now. However, once I e-mailed the customer service, I always got a super fast reply. This time Ella responded very fast. She was sweet and gave me an adequate compensation. Thanks!
14 February 2025
Unprompted review
Reply from susmies
Hi Juulke,
Thank you so much for your kind words!
We’re really sorry for the delays, but we’re glad to hear that our customer service team, especially Ella, could assist you and make things right.
Your feedback means a lot to us, and we’re always here to help if you need anything in the future. We hope you enjoy your order! :)
Best,
Susmie's Team <3
I never got my package
I never got my package, even after two months. I had to personally reach out to them to understand what was going on, and only then did they tell me, they weren’t able to deliver it. No prior update, no attempt to inform me. Never received the package with always the same excuse « we were unable to deliver the package ».
I got refunded but still very deceiving…
15 December 2024
Unprompted review
Reply from susmies
Hi Katell,
We're truly sorry to hear about your disappointing experience. It's never our intention to cause any inconvenience, and we understand how frustrating it must have been to deal with this situation. We sincerely apologize for the lack of communication and for the trouble caused by the delivery issues.
Your feedback is incredibly important to us, and we will make sure to improve our communication and delivery processes going forward.
Best,
Susmie's Team.
Love their shirts so much!
Love their shirts so much!! My friends and I all got different patters and they fit and look great. 100% would recommend
3 February 2025
Unprompted review
Reply from susmies
Hello Jocelyn,
Thank you for the lovely review!
We're so happy to hear that you and your friends love the shirts and that they fit perfectly!
Your recommendation means the world to us. Can't wait for you to find your next favorite piece!
Best,
Susmie's Team <3
Very fast shipping and product is was high…
Very fast shipping and product was high quality they also gifted me the cutest top for free.
2 February 2025
Unprompted review
Reply from susmies
Hi Gabriella,
Thank you so much for your kind review!
We're thrilled to hear that you loved the fast shipping and the quality of your product.
It’s also great to know you enjoyed the little gift! We can't wait to have you back again soon.
Best,
Susmie's Team <3
Half of my jewellery collection is from…
Half of my jewellery collection is from susmies and I’m not kidding each time I wear them I get tons of compliments. Those queens just know how to design for the girlies!! And each time I order I get a cute tote bag as a present. Just perfect🤌🏼❤️🍒
3 February 2025
Unprompted review
Reply from susmies
Hi Dani,
Wow, thank you so much for your amazing review! :)
We're thrilled to hear that you love your Susmie's jewellery collection and that you're always getting compliments.
It means the world to us! We're also so happy you're enjoying the tote bags.
Thanks for being such a loyal customer and for your sweet words — you’re absolutely a queen too!
Best,
Susmie's Team <3
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