Sushimaster Reviews 

102
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Need to work a bit more on delivery topic, but overall we're happy with sushi master. Especially a biiig like for the taste and flavour and presentation of the product <3! Many thanks! We'll defini... See more

Rated 3 out of 5 stars

I've ate sushi from here several times. They have really good prices and the sushi rolls, besides not always holding together are ok. On my last order there's been a mix-up which they've corrected.

Company replied

Rated 5 out of 5 stars

Great as usual, even on delivery everything tastes fresh. Make sure to make your order early (especially on weekends) as they have a lot of demands.

Company replied

Company details

  1. Restaurant

Information provided by various external sources

Sushi Master Brașov este prima franciză din Europa. Formatul nostru este TAKE AWAY și ne propunem să facem cel mai bun sushi și cele mai bune rulouri japoneze. Sushi Master prepară rapid, gustos și sănătos!


Contact info

4.0

Great

TrustScore 4 out of 5

102 reviews

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No recent history of asking for reviews

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4.0

All reviews

(102)

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Rated 5 out of 5 stars

Really nice fresh sushi

Really nice fresh sushi, lots of options and delivery on time (I love being able to order online). All my guests were very happy with the food. And the kids (and not only) loved the dessert - a must try.
We’ll definitely order again and recommend you
All the best!

10 May 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Catalina,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

We'll definitely be back :)

Need to work a bit more on delivery topic, but overall we're happy with sushi master. Especially a biiig like for the taste and flavour and presentation of the product <3!
Many thanks!
We'll definitely be back!

4 May 2018
Unprompted review
Rated 5 out of 5 stars

Best sushi i’ve ever eat

16 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Luminita,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 1 out of 5 stars

Horror

Everytime I ordered take away with many hours before, I never received the bonus for it.

7 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Sabina,

I have completely failed your expectations and I apologize for that.

If there is anything I can do to help change your mind and fix this, please let me know right away!

I look forward, to receiving your feedback.

Kind Regards,
Ion.
carrefour@sushi-master.ro or pr@sushimaster.ro

Rated 4 out of 5 stars

Good

The sushi were good, except the one with carrot and chicken-it was unexpected:)))

3 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Ro,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 5 out of 5 stars

Best sushi in town

I always love ordering food from these guys.Fresh food, not very expensive , always delivering on time.

3 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Lupea Radu,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 4 out of 5 stars

Very good sushi

Very good sushi, nothing to complain about that. However, the delivery was about 40 minutes late :)

2 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi IP,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 5 out of 5 stars

I use their delivery service once a…

I use their delivery service once a week, at least, and they have been stellar on all accounts thus far!

2 April 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Dan,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 4 out of 5 stars

Good sushi

The sushi was good, but the only problem i had was with the delivery time (half an hour later than expected/estimated).
Other than that, everything was fine and i will order again.

2 March 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Andrei,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 3 out of 5 stars

Nice and polite service, ok sushi

I've ate sushi from here several times. They have really good prices and the sushi rolls, besides not always holding together are ok.
On my last order there's been a mix-up which they've corrected.

11 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Iulia,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 1 out of 5 stars

Delivery time is awful

Delivery time is awful. They were late with every order. Last time +2 hours delay.

9 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Calin,

I'm so sorry to hear about your unfortunate experience.
We really appreciate your feedback, and hope to give us the chance to make it right!

If there is anything we can do to help remedy your experience, please reach out me directly to carrefour@sushi-master.ro

Thanks again for the feedback.

Kind Regards,
Ion.
carrefour@sushi-master.ro or pr@sushimaster.ro

Rated 5 out of 5 stars

5 stars

Excellent food, quick and clean service.

7 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Denisa,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 3 out of 5 stars

Sushi is very very good

Sushi is very very good, customer service was fine, but delivery was one hour late! :( I also didn't know if the order was coming or not. I made the call asking if the order was on, they assured me that it was. After that phone call my order came one hour later. Luckily it was a friendly young man who explained why it got so late which was nice. I will order again, because sushi was very good, fresh, hoping that everything will be fine this time.

7 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Simona,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 4 out of 5 stars

Very good

Very good. It was also in time.

6 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Teodora,

We appreciate your feedback!
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 3 out of 5 stars

Sushi was really delicious but the …

Sushi was really delicious but the delivery took more than the 2 hours they promised.

3 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Andreea,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Please contact me, I would like to make things right.



Ion, Sushi Master

carrefour@sushi-master.ro

Rated 3 out of 5 stars

very long delivery time

very long delivery time
sushi were very tasty, but avocado was too "raw', unriped...

1 February 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Alexandra Aron,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Please contact me, I would like to make things right.



Ion, Sushi Master

carrefour@sushi-master.ro

Rated 5 out of 5 stars

Great rolls

Great rolls, made with heart and soul for the satisfaction of clients.

1 December 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Aron,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Great food delivered right on time

20 November 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Tudor,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

awesome service

19 November 2017
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Diana,

Thank you for your 5 star review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

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