Sushimaster Reviews 

102
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Need to work a bit more on delivery topic, but overall we're happy with sushi master. Especially a biiig like for the taste and flavour and presentation of the product <3! Many thanks! We'll defini... See more

Rated 3 out of 5 stars

I've ate sushi from here several times. They have really good prices and the sushi rolls, besides not always holding together are ok. On my last order there's been a mix-up which they've corrected.

Company replied

Rated 5 out of 5 stars

Great as usual, even on delivery everything tastes fresh. Make sure to make your order early (especially on weekends) as they have a lot of demands.

Company replied

Company details

  1. Restaurant

Information provided by various external sources

Sushi Master Brașov este prima franciză din Europa. Formatul nostru este TAKE AWAY și ne propunem să facem cel mai bun sushi și cele mai bune rulouri japoneze. Sushi Master prepară rapid, gustos și sănătos!


Contact info

4.0

Great

TrustScore 4 out of 5

102 reviews

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4.0

All reviews

(102)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

The food is good

The food is good, but having to wait 2+ hours for delivery almost every time is too much.

15 October 2018
Unprompted review
Rated 4 out of 5 stars

Delicious food

Delicious food
Good customer service
I didn't like the long waiting time and the fact that they don't always have what they present in their menu

4 September 2018
Unprompted review
Rated 2 out of 5 stars

I don't know how this restaurant got its rating

I don't know how this restaurant got such a high rating.

Taste - average,
Chicken sushi - bad idea,
But the main problem - delivery service.

It took 3 hours and a quarter to deliver our order.
When I called them to find out where our order was after the declared delivery time expired, they explained that something happened with the rice so they had to cook sushi again.
Is it excuse for not calling us and appologizing for delay or just informing us about extra hour in plus to the declared delivery time?

Lack of competition on the market make the lider, not the quality.

4 August 2018
Unprompted review
Rated 2 out of 5 stars

Great sushi!...sometimes

First order: Great sushi!

Would love to know how many pieces are in each order on the website, but otherwise - great sushi!

Second order:

My order apparently didn't go through on your system, resulting in a 3 hour wait. I was then offered 50% off my order, which the delivery driver had to check on (as the message obviously hadn't been passed on to him). The 50% off order we recieved was still wrong! Too much fuss for 'nice' sushi.

10 July 2018
Unprompted review
Rated 5 out of 5 stars

Best in town!!!

7 July 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Serban,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Good.

Really good sushi, thank you for your service, ate 32 pieces alone.

7 July 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Bogdan,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 2 out of 5 stars

The fish was not fresh at all.

The fish was not fresh at all.
Ordered the food with 3 hours in advanced, scheduled it for 6 PM, but still the order came only at 7 PM.

7 July 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Andrei,

I'm so sorry to hear about your unfortunate experience.
We really appreciate your feedback, and hope to give us the chance to make it right!

If there is anything we can do to help remedy your experience, please reach out me directly to carrefour@sushi-master.ro

Thanks again for the feedback.

Kind Regards,
Ion.
carrefour@sushi-master.ro or pr@sushimaster.ro

Rated 5 out of 5 stars

Good services

Good services, amazing food.

18 June 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Alina,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 4 out of 5 stars

Great tasting food as always

Great tasting food as always. Delivery was a bit late as well this time (30min).
Guess they have a lot of orders as it was Friday night.

17 June 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Dragos,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 3 out of 5 stars

The food is good but the delivery don't

The food is good, but ot takes to mich time to came at your place. For us it was 2 hours, so you should go and eat at them.

5 June 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Simona,

We’re really sorry to hear this. I’d like to make sure mistakes like these don’t happen again.
Thank you for your review!

Ion, Sushi Master

carrefour@sushi-master.ro

Rated 5 out of 5 stars

All the food was accordingly to our…

All the food was accordingly to our expactations. It would be nice if the waiting time would be less than two hours. Keep up the good food and service!

3 June 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Siamac,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

good food and good timing.

17 May 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Radu,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

I love the sushi they make

17 May 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Mihaela Dragan,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

Rated 5 out of 5 stars

Great food

Great food, nice employees

13 May 2018
Unprompted review
Sushimaster logo

Reply from Sushimaster

Hi Ana-Maria,

Thank you for your 5 stars review!
We are so happy to hear that you are pleased with Sushi Master.
We hope to see you again with your friends!


Kind Regards,
Ion.

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