The cover offered and premium charged are excellent. Had to double check as price per year was less than the amount quoted per month by my house insurer. The details form was straightforward, nothi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a flat tyre whilst out shopping on my mobility scooter, Josh came out to me replaced innertube ,I paid him. I informed surewise,provided invoice and my bank details and money was in my bank wit... See more
Company replied
I needed cover for a storage unit. Easy to set up online. I had underestimated the value of the content and needed to have this adjusted. One email and solved within an hour. Also, very competitive o... See more
Company replied
I have been with Surewise for several years now and I'm very pleased with the way they operate: they tend not to pester one as some firms do - however they are there right away if you need to speak wi... See more
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Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
14K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Surewise
Dear Graham,
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Lilie
Surewise
Fast quick and knowledgeable service .
10 April 2026
Reply from Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewis
I had a great overall experience.
2 April 2026
Reply from Surewise
Dear Terrance,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Reply from Surewise
Dear Margaret,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Quick response and helpful agent.
2 April 2026
Reply from Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Not very helpful
Not very helpful to say that they wanted me to do all of the legwork regarding an accident that damaged my powerchair, I still haven't resolved the repair quotation or an engineers report as I can't find anyone reputable to carry out the work, they all want money upfront and I can't afford to do that, despite me loosing confidence in these people who are still taking the monthly payments out of my account and my powerchair remains unusable.
I have two powerchairs insured with Surewise, and talking to other people regarding having insurance, I find out that it's not a legal requirement, so I am having serious thoughts about cancelling both policies with them as it's money down the drain.
21 August 2025
Reply from Surewise
Dear Paul,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to be without your powerchair and to have difficulty arranging an inspection.
In order to assess any claim, insurers do require an independent engineer’s report or quotation to confirm the damage and appropriate next steps. We appreciate that arranging this can sometimes be challenging, particularly for more specialist equipment.
Your claim can be reopened at any time once the required documentation is available. In the meantime, we would recommend contacting the manufacturer of your powerchair, as they are often best placed to advise on qualified engineers familiar with the equipment.
Where possible, we are also happy to help point customers in the direction of suitable engineers, and any reasonable inspection or call-out costs can typically be considered as part of a claim.
Kind regards,
Macy
Surewise
Very easy to navigate the web site and…
Very easy to navigate the web site and fill in the amount of insurance cover that you need
9 April 2026
Reply from Surewise
Dear Steve,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
Great service at a very good price.
2 April 2026
Reply from Surewise
Dear Mark,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our service and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Amanda
Surewise
Reply from Surewise
Dear John,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
5Star mobility insurance!
Been with this company for 5 years and have been pleased so far with their service,never put their prices up which is excellent for the customer.
8 April 2026
Reply from Surewise
Dear Derek,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Amanda
Surewise
The phone call went smoothly and was…
The phone call went smoothly and was straight forward...resulted in the outcome I wanted. They were friendly with a willingness to help
1 April 2026
Reply from Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
Auto renew makes it easy
Auto renew makes it easy. You can manage the auto renew as reassurance.
8 April 2026
Reply from Surewise
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Michael ,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
No long wait on the phone
No long wait on the phone. Answered by a polite and friendly person.
30 March 2026
Reply from Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Mary,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Helpful polite explaining well.
31 March 2026
Reply from Surewise
Dear Paul,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Mr Hughes,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Fantastic company to deal with
Fantastic company to deal with
25% less than a latest quite
31 March 2026
Reply from Surewise
Dear Susan,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Clarification of Policy
I rang up today to clarify the policy with outdoor storage containers. I spoke to Allison who couldn't answer my question initially but we scheduled a call back later on. Allison rang me back after chatting to a different internal team and went above my initial question. I got the clarification I was seeking and all my other concerns/questions were listened to and answered accurately. A very humanising pleasurable customer service experience in the world of AI.
7 April 2026
Unprompted review
Reply from Surewise
Dear Jonny,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Reply from Surewise
Dear Glynis,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
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