Owen Ward contacted me the day before so I was able to give him exact directions as his visit related to a communal supply. He planned ahead as he thought there was a risk he wouldn’t arrive by 12. In... See more
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After having smart meters installed in February they would not connect and send data. Eventually Octopus sent out Marco from Sureserve to resolve the issue. The solution he had been told to perfo... See more
Company replied
Our engineer was Chris Wemyss from Sureserve. From the moment Chris arrived it was 10/10 service. Chris showed ID immediately and talked us through every step. He was professional and full of knowled... See more
Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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We’re So Grateful
We’re So Grateful – Amazing Support from Josh. We had an emergency yesterday (Sunday) just after 5pm due to a burst hot water pipe. Water was coming through the ceiling in the hallway and it even affected the electricity, leaving us without power, so the situation was quite serious.
Josh from SureServe arrived around 8pm and from the moment he got here, he was absolutely fantastic. Because of the electrical issue, he had to work without proper lighting and was using only a flashlight, which made a difficult job even more challenging.
Despite this, he worked tirelessly, going up and down, making sure everything was under control. He took the time to answer every single question I had and explained things clearly, which really helped in such a stressful situation.
He managed to stop the hot water and put in a temporary fix to make everything safe until a team can come back on Tuesday to carry out the full repair.
This was not a small job at all, but he handled it with professionalism, patience, and a great attitude throughout. Honestly, he felt like an angel coming to fix everything when we really needed it.
We’re very grateful for his help—he’s a real credit to SureServe. Thank you so much, Josh!
3 May 2026
Unprompted review
Reply from Sureserve
Ana,
We're so grateful for your kind words! It's wonderful to know that our team member provided amazing support during such a stressful emergency. We appreciate you recognizing their professionalism, patience, and dedication to ensuring your safety. Thank you for acknowledging their efforts and for being a valued customer. Can you please supply your address, postcode and contact number and we will pass this on to the correct department.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Highly recommended
The joiners were appointed to install Internal Wall Insulation and dress window ingoes, cills, aprons and skirting. To include removal/disposal of existing fittings.
Their standard of work, attention to Health & Safety and cleanliness was impeccable.
The joiners’ conduct was very professional and friendly throughout their time working in my home.
I would not hesitate to recommend the joiners concerned, namely Sonny & Chris, and appraise their high standards.
Great job, thanks again. James
2 May 2026
Unprompted review
Reply from Sureserve
Jim,
We're happy to hear that you were pleased with the internal wall insulation installation, including the window dressing. We appreciate your recognition of the team's professional conduct, health and safety awareness, and cleanliness. Thank you for recommending our services and for your positive feedback. I will send on your kind words and appreciation on to Sonny,Chris and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James Forde changed our smart meter and…
James Forde changed our smart meter and helped explain our system to us. Was polite, friendly and knowledgeable.
27 April 2026
Unprompted review
Reply from Sureserve
Anon,
We're happy to learn about your positive smart meter exchange experience! We appreciate you mentioning the engineer's helpfulness, and we will pass this on. I will send on your kind words and appreciation on to James and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Quick efficient and pleasant to me as a…
Quick efficient and pleasant to me as a customer.
Stephen How was there engineer and supplied all of the support and information required. Five stars
1 May 2026
Unprompted review
Reply from Sureserve
Elaine Cassells,
We're happy to hear that the engineer was quick, efficient, and pleasant, and supplied all the support and information required. We appreciate your positive feedback! I will send on your kind words and appreciation on to Stephen and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Fantastic service
Fantastic service. John Lucas explained everything from start to finish, no question was too much. Clean and tidy job. Absolutely credit to the company. First 5/6 engineers would not attempt to complete the job but was done today with no complaints or issues
1 May 2026
Unprompted review
Reply from Sureserve
Louise Mitchell,
We're happy to hear that you received fantastic service! We appreciate your positive feedback regarding the clear explanations and the team's diligence. It's great to know the job was completed successfully. Thank you!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Explained everything he was doing and…
Explained everything he was doing and was very polite and courteous and left a very tidy job.
1 May 2026
Unprompted review
Reply from Sureserve
Deborah ,
We're happy to hear that our employee was polite, courteous, and thorough in their explanations. We appreciate you mentioning the tidy work. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Owen (Ward) was brilliant
Owen (Ward) was brilliant, turned up really promptly with good communications.
The job was done with no mess and in good time with no fuss.
Wonderful 👍
30 April 2026
Unprompted review
Reply from Sureserve
Andrew snell,
We're happy to hear that the engineer was prompt, communicative, efficient, and tidy. We appreciate your positive feedback and will pass this on to them and their manager. I will send on your kind words and appreciation on to Owen and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent customer service
I recently had an issue with the low pressure with my boiler. Reg Davidson from Sureserve was absolutely fantastic in guiding me on how to resolve it myself. Excellent customer service, extremely helpful and very patient.
27 April 2026
Unprompted review
Reply from Sureserve
Sandra Oyella,
We're happy to hear that you received excellent customer service! We appreciate your positive feedback and are so glad that our guidance helped resolve the boiler pressure issue. I will send on your kind words and appreciation on to Reg and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter fitted
I had a smart meter fitted. Derek negotiated the appalling potholes to arrive on time and get the task done quickly, efficiently and good humouredly. He gave me a full explanation on how the new system works and how to improve our use of our electric supply. Thank you.
29 April 2026
Unprompted review
Reply from Sureserve
Barry Radford,
We're happy to hear that you were pleased with the smart meter installation. We appreciate your positive feedback regarding the engineer's punctuality, efficiency, good humor, and helpful explanation of the new system. Thank you for sharing your experience! I will send on your kind words and appreciation on to Derek and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service
Great service, guys cleaned up nicely after themselves. Happy overall.
30 April 2026
Unprompted review
Reply from Sureserve
Kirsten Lawson,
We're happy to hear that you were pleased with our service and the cleanliness after the job. Thank you for your positive feedback; I will send on your kind words and appreciation on to both lads and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Really lovely lads very friendly…
Really lovely lads very friendly especially Liam m would recommend him to anyone really pleasant well spoken man
28 April 2026
Unprompted review
Reply from Sureserve
Diana Cator,
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words and are so glad you enjoyed your time with us. I will send on your kind words and appreciation on to Liam and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very happy with engineer
Very happy with device, Craig Dixon the engineers was very pleasant and thorough in his work. Even. with the daunting task/challenge of the spaghetti cabling configuration left by previous electricians on the ancient system. I wish to recommend Craig highly to anyone wanting to upgrade their meter system. Thank you.
29 April 2026
Unprompted review
Reply from Sureserve
Jeffrey CHADWICK,
We're happy to hear that you're pleased with the device and the service provided. We appreciate your kind words regarding the engineer's thoroughness while navigating the complex cabling. Thank you for recommending our services! I will send on your kind words and appreciation on to Craig and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
We are very happy with the work Chris &…
We are very happy with the work Chris & sonny done for us. After installation we had an issue with a noise in the wall and sonny and Chris went out there way to fix it and the issue has been solved. They were very friendly, helpful and always tidied up after themselves. They are a great representation of Sureserve.
10 March 2026
Unprompted review
Reply from Sureserve
Scott Russell,
We're very happy to hear about the team's helpfulness and friendliness. We appreciate your positive feedback regarding their work, especially how they resolved the noise issue. I will send on your kind words and appreciation on to Chris, Sonny and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Craig Dixon
Engineer Craig Dixon, updated with time of arrival sorted out a small issue to save a return visit and got the job done . Happy customer.
29 April 2026
Unprompted review
Reply from Sureserve
Helen Parker,
We appreciate you sharing your positive experience. We're so glad to hear that the engineer was able to resolve the issue efficiently and that you're a happy customer. I will send on your kind words and appreciation on to Craig and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic from Sureserve fitted gas &…
Dominic from Sureserve fitted gas & electric smart metres in my house. He did a good job, no mess, no fuss & was very polite. I had an afternoon time slot and Dominic phoned the day before to give me an approx time of arrival. He then phoned again on the day to confirm the time, so I wasn’t waiting around which I appreciated. I would recommend using Sureserve.
29 April 2026
Unprompted review
Reply from Sureserve
Allan Wells,
We appreciate you sharing your experience. We're happy to hear that the engineer was polite, efficient, and left no mess. We appreciate that they kept you informed of their arrival time. Thank you for your recommendation! I will send on your kind words and appreciation on to Dominic and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sami Kilic was very efficient and…
Sami Kilic was very efficient and carried out the installation of my smart meters very thoroughly and in a timely fashion. He was aware that I needed to go out by a certain time and worked to ensure he would be finished by then, he showed me the meters and how to light them up and read them. He left me all contacts information and current readings. He left me an octopus home mini for easier use. Very pleased. Thank you.
29 April 2026
Unprompted review
Reply from Sureserve
Anne,
We're happy to hear that the smart meter installation was efficient and thorough. We appreciate that the engineer was mindful of your schedule and showed you how to use the meters, also providing contact information and current readings. Thank you for your positive feedback. I will send on your kind words and appreciation on to Sami and the management team
Kindest Regards
SESUK.enquiries@sureserve.co.uk
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I had a really positive experience with…
I had a really positive experience with Jeffry Ngwenya from SureServe who came to change my gas and electric meters. He was punctual, polite and clearly knowledgeable. He took his time to explain what he was doing and made sure everything was working properly before he left. The whole process was smooth and efficient with minimal disruption. It is always reassuring to have someone so professional and friendly handling this job.
29 April 2026
Unprompted review
Reply from Sureserve
Christina,
We're happy to hear about your positive experience with the meter exchange. We appreciate you highlighting the punctual, polite, and knowledgeable service you received. It's great to know the process was smooth and efficient. Thank you for your positive feedback! I will send on your kind words and appreciation on to Jeffry and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Chris Wemyss fitted the 4g hub…
Chris Wemyss fitted the 4g hub seemlessly and paired both my gas and electtric going above and beyond what was required. He has solved a long standing smart meter issue which i can now finaly put behind me.
29 April 2026
Unprompted review
Reply from Sureserve
Thomas Watson,
We're happy to hear that the 4g hub installation and pairing process went smoothly. We appreciate your positive feedback and are so glad the smart meter issue is resolved. Thank you! I will send on your kind words and appreciation on to Chris and the management team
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Finally they actually kept an…
Finally they actually kept an appointment to replace boiler started well then had to hear all about the £1100 pm private nursery no one cares) , repeat answers so eventually I just shut myself off so when he was telling me something about gas pipe outside I acted stupid so he got funny 🤣 why when the came in a van with all the stuff was I then asked if there's room in my recycling bin to put their box's in when that's their responsibility I did tell them I would but not enough room in my bin the crap is still here not down to me to get rid of I'm pretty sure there was plenty of room in the same van it came in
27 April 2026
Unprompted review
Reply from Sureserve
Fiona Fuller,
We regret to hear about your experience with the boiler replacement, especially regarding the personal conversation and disposal of packaging. We appreciate you bringing this to our attention and will review our procedures. Your feedback has been passed to the relevant team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service
We had James Forde come to our property today. He did a great job, was very quick and explained everything really well. Good service all round
28 April 2026
Unprompted review
Reply from Sureserve
Rebecca,
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the quick service and clear explanations provided during the visit to your property. I will send on your kind words and appreciation on to James and the management team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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