Great and fast service and I love the amount of communication your staff provided me regarding my request or responding to my questions and concerns so expeditiously! I will definitely renew next yea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My experience was great. Everything was done quickly and efficiently. I got my ESA & PSA documents in less than 24 hours. I'm grateful for having the documents saying my babies are my ESA's. They have... See more
Company replied
Everyone is so helpful and they respond to your concerns so quickly. I had some difficulties getting set up for my renewal, but everything was handled so beautifully. I'm very appreciative this compan... See more
Company replied
Got my letter within 24 hours, next day my apartment accepted my documents. They immediately waived the pet fee. Thought this was a scam, but it absolutely works!
Company replied
Company details
Written by the company
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contact info
78 SW 7th St, 33130, Miami, United States
- 855-700-7387
- info@supportpets.com
- supportpets.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Support Pets
Thanks so much! We’re happy to hear you're satisfied
We appreciate your trust and support
The customer service team is amazing
The customer service team is amazing, quick to answer my questions and provide me with the information that I need.
28 January 2026
Unprompted review
Reply from Support Pets
Thank you, Carolina! Our team truly appreciates your kind words. We’re always here to help.
Quality service and people, I'm grateful.
Everyone is so helpful and they respond to your concerns so quickly. I had some difficulties getting set up for my renewal, but everything was handled so beautifully. I'm very appreciative this company is here to assist people with their ESA animals. Thank you, Thank you!
30 January 2026
Unprompted review
Reply from Support Pets
Thank you for sharing your experience! We’re so glad our team could help with your renewal and make everything smooth for you.
Thank you for trusting and choosing Support Pets!
Reply from Support Pets
Awesome! Enjoy the best of life with your ESA
Thanks for trusting and choosing us
I got a quick response and the needed…
I got a quick response and the needed results
2 February 2026
Unprompted review
Reply from Support Pets
Awesome! We are glad that you're satistied with our services!
Thank you for your trust and support
Count on us
Easy to navigate
Easy to navigate. Support Pets keeps me informed & current!
1 February 2026
Unprompted review
Reply from Support Pets
That's our goal! A simple, easy and reliable service!
Thanks for your trust and support
Easy process
Made the process very easy. Documents were emailed within 48 hours.
1 February 2026
Unprompted review
Reply from Support Pets
Awesome! Enjoy the best of life with your ESA
Thanks for trusting and choosing us
Each time I had a question was…
Each time I had a question I was contacted really quickly and my questions and concerns were addressed professionally. It’s nice to know there is a customer service team out there that actually responds in a timely manner and politely.
31 January 2026
Unprompted review
Reply from Support Pets
Thank you so much, Karen! We’re glad our team could respond quickly and address your questions with care. We truly appreciate your kind words.
You can always count on us!
Reply from Support Pets
Thanks, Brittany! We’re glad you found the service fast and reliable. We appreciate your feedback!
Easy application by answering questions…
Easy application by answering questions honestly. Quick approval and easily accessible documents after approval.
25 January 2026
Unprompted review
Reply from Support Pets
Thank you, Denise! We’re happy to hear the application was easy and that you had quick approval with easy access to your documents.
Thanks for trusting and choosing us
Reply from Support Pets
Thank you! We’re glad we could assist you quickly and make the process smooth for you. Count on us!
Amazing support team
Was considerate of my struggle with retrieving my documents. Made retrieving them extremely easy.
29 January 2026
Unprompted review
Reply from Support Pets
We are happy to hear that, Larua! Enjoy the best of life with your ESA
Thanks for your trust and support
The services are great
The services are great. It was fast and simple and I was able to get what I needed either on the same day or within the time I was given. Jaime was great and help me with my questions and processed my request quickly.
27 January 2026
Unprompted review
Reply from Support Pets
Thank you so much for your kind feedback! We’re happy to hear the process was fast and simple for you, and that you received everything within the expected time. We’ll be sure to pass your compliments along to Jaime.
Thanks for trusting and choosing us!
Easy to use
Easy to use. Although multiple emails confused me. But was sorted out
23 January 2026
Unprompted review
Reply from Support Pets
You can always count on us!
Thank you so much for your trust and support
I had to put my Maltipoo Pippa to…
I had to put my Maltipoo Pippa to sleep, she still had until May on her ESA papers. Phi was able to switch the remaining months to my new ESA Lucy. Thanks Phi
2 January 2026
Unprompted review
Reply from Support Pets
We’re so sorry for your loss. Saying goodbye to a beloved companion like Pippa is never easy, and our hearts are with you during this time.
Thank you for trusting us, and please don’t hesitate to reach out if there’s anything more we can do to support you.
Reply from Support Pets
It is our pleasure to serve!
Thanks for trusting and choosing us
Great experience.
Very professional and fast. I now feel relieved knowing I can take my dog Shelby anywhere and have no worries. Thank you.
27 January 2026
Unprompted review
Reply from Support Pets
Thank you so much for your review and support!
enjoy the best of life with Shelby!
Thanks for trusting and choosing us
I was able to receive my certifications…
I was able to receive my certifications in time with no issues
24 January 2026
Unprompted review
Reply from Support Pets
Awesome! We are glad to hear that.
Thanks for your trust and support
Thank you Support Pets
My experience was great. Everything was done quickly and efficiently. I got my ESA & PSA documents in less than 24 hours. I'm grateful for having the documents saying my babies are my ESA's. They have always been there to help me emotionally. Now I have documentation saying so. Thank you Support Pets for helping me.
22 January 2026
Unprompted review
Reply from Support Pets
Thank you so much for sharing your experience! We’re really glad to hear everything was handled quickly and smoothly. It means a lot to know we could help you get the documentation that reflects the important emotional support your pets already provide.
Enjoy and count on us
Reply from Support Pets
You can always count on our team!
Thanks for trusting and choosing us
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.