Support Lenovo Reviews 1,130

I did purchase a Lenovo Yoga I7 laptop and in few months the latch broke off which is a manufacturer defect that they are aware of. after multiple calls Lenovo asked me to ship the laptop for repair. They did repair the laptop hinges however wiped out my laptop which was not necessary. all my important documents, pictures, videos, emails, and entire office 365 package/windows 11 opearting system etc. after calling multiple times from overseas call centers no one couldn't help or interested in fixing my problem. they ask me to contact Microsoft support. Microsoft want product key and recovery key etc. they washed there hands and want $49 every six month to install the program which Lenovo wiped out. when i purchased my laptop the operating system i paid and came with it. unbelievable that these greedy people don't want to listen or solve my problem.

Lenovo technician came out and made the issue worse. Initially, the issue that was being run into was an "No operating system detected" error on bootup. Technician came out, replaced the motherboard, and the computer wouldn't boot period. He came back out to replace the motherboard again. The PC was receiving power but was once again running into the "No operating system detected" error. The entire time, he complained about our lack of tools, and cursed at the computer. He sliced his finger open on his open box cutter and bled all over the floor. He didn't clean it up. He couldn't even get the case back on. He ran the BIOS check, and it came back clean. After getting the error again, he left. His name was Robert.

Sent my IdealPad 5 in for WiFi disconnects, they replaced the WiFi card with a different model. Few weeks later, same thing happening and was given instructions to send it back for repairs. Only had notebook for 4 months and already been in repair almost as long as I have used it. First time I think it was 15 days from time I sent it to the time I got notebook back. This time the estimate is about 3 weeks. This was so unacceptable I had to go out and buy another notebook to use. Decided to buy a Apple MacBook Air which I hope will be more reliable. Unfortunately this seems to be a trend with Windows notebooks of late. Even the midrange or above notebooks seem to be very reliable. The long repair status seem to indicate that a lot of notebooks are requiring service under warranty. I should not have to send a 4 moth old notebook in for the same problem twice and waste at least a month and half without a notebook.

The people are usually nice and trying to help it seems. But over I've spent hours on hold, getting hung up on, shuffled around constantly. Always asking for info and not putting it in my case.
Cherry on top, they said they ordered a windows flash drive for me 2 weeks ago, find out today they never did, didn't tell me about failure to, and then closed my case without my agreement. No apologies, no accountability at all. After 10 years this is my last lenovo

Lenovo customer service is the worst on planet earth and beyond. Inept morons fielding for someone who doesn’t want to work is their idea of customer service. Anyone I talk to repeats the same spiel and would hang up when the issue gets complicated for them, then the request for a review and rating. 0 for all of you.

Update: Still 0 star. My refund has been going on for almost a month now. Same run around, same spiel. Beware, they like to hold on to your money.

I've had a service ticket that is now over 48 hours old after upgrading and paying for their premier support (24 hours on-site). Premier support is a joke and they don't even stand by it. I haven't had any contact with them since opening my ticket. So now I have a system that's not usable nor will they support it since they don't even update, or sell it anymore, but I have a warranty for another 20 months. I've been shuffled between Premier support and post-sales to complain about the issue, but the person on the other end of the phone tells me "It's not my concern!" (exact words). You can't get escalated to a manager because they are never available no matter when you call. The bottom line is after you've bought your product Lenovo Does Not Care, you are on your own. So premier support has been a complete waste of money and is now impacting my business. Now I've got to buy another system and it won't be a Lenovo

Liars. Contractors they hire for the equipment repairs are liars too. I have a laptop with a dead motherboard. They reported a bad battery instead of admitting a failed motherboard and sent me an invoice for battery replacement which by the way is working fine. Never buying Lenovo junk again. Worst experience dealing with support people.

The website is useless, can't find a part I need or even a part number for it, Lena bot chat is useless as well as there is no option to describe your issue and it's not listed in given options. Had eventually have a call from someone based in Germany with a very strong accent that I couldn't understand, I was told to send the device for diagnostics (it's not broken! Just need to replace a cracked screen!), was told that I have to pay for postage and diagnostics! Hhrrrr . I used to deal with Huawei and Xiaomi repairs before and they are fantastic, they would send you a secure tracked giffy bag and if you are not happy with the repair quote they would send your device back free! I'm not buying any other Lenovo devices ever again!!!

5 Phone calls and 2 on-line chats and no resolution to my problem. 3 of the phone calls resulted in a scheduled callback one of which was for 07:00 and was received about 11:00, but only after I called again about 08:30. I purchased a Yoga Laptop and the touch screed did not work. Tech said to try a reset and call back. Tried a reset and called back. The next person said I needed to try it again. They weren't kidding. They really wanted me to metaphorically hit my thumb with a hammer and then hit it again to make sure it still hurt. Today was the latest try. The "person" I was chatting with asked me for my phone number in case we got disconnected. After chatting in circles I asked if she could just call me. She stated she was not authorized to call. HUH? Instead she told me to call the support number I had called 5 previous times and select Option 3 for priority support. I did call one more time (the 6th time) and after being on hold for over 10 minutes, I hung up and processed a return. We'll see how that goes. My 6 calls were from March 16 through today March 21.

One star is too many for Lenovo's tech "support." I purchased a new $4,400 laptop two months ago. I had trouble at the outset having to reinstall Windows 11 a total of 3 times in the first 10 days to overcome the initial problems.

In the course of those 10 days I called Lenovo's tech "support" and eventually spoke with a support person who said she would refer it to a higher level and that someone form that level would call me in 24 to 48 hours (she could not give me a narrower window than that). A narrow window would not made any difference because no one ever called me anyway.

A variety of problems has continued to plague the machine. For instance, it now takes up to 17 minutes to boot up. And I have twice gotten the "blue screen of death" which I thought was a thing of the past. More frequently, the machine will just freeze and it is unable to move or close any windows, forcing me to do a 17 minute reboot.

Fully exasperated, I called again just this week (after about 2 months of regularly having (more than 6 times) to reload the operating system from a WindowsImageBackup). I got passed around to 5 or 6 different people and eventually was told that someone from a higher level would call me back in 24 to 48 hours. Needless to say, no one ever called.

Now I am out all the time I have had to spend trying to cope with the lemon Lenovo sold me, not to mention the more than $5K (with peripherals) I paid to Lenovo for a computer I cannot use.

I have been purchasing Lenovo laptops from the time they bought out IBM until this year. I will never purchase from Lenovo again!!!!!!

BUYER BEWARE!!!! DO NOT PURCHASE FROM LENOVO!!!!

It is impossible to get a live person to talk to. You have to submit a ticket, then they email you with instructions or ideas on how to fix, and then they close your ticket w/o waiting to see if what they suggested worked. So then you have create a new ticket, maybe an escalation one, and days later, they'll email you again. If you have questions on your ticket, you have to create an account just to add a comment, or use the chat bot to connect with an agent. If you get an agent, they'll end the chat early when you still have questions, but hey, at least you got a note added to your repair ticket so the next time you go through all this hassle, hopefully the agent sees it.
Horrible support model and the primary reason I would never extend my warranty or buy another Lenovo product.

Very Poor. My company has the premier support package where they are supposed to fix your computer in one business day. I have not waited nearly ten business days to get my laptop fixed despite fact that the part is sitting in my office. They cannot seem to schedule an engineer to visit and make the repair.

We have bought a few Lenovo laptops over many years and they were always great and service was great so we though we would buy another 2. Just a complete shemozzle! Bought one and then bought the exact same one 7 days later $400 less and went to get the price match done, was told they couldn't do the price match until I received my laptop - it hadn't been shipped yet. I asked if it would be better to just cancel my order and just buy two at the lower sale price and was told that a price match would be no problem, so do not cancel it. Was told to just phone back once I had to get the price match and the girl, even had a form they filled out for it and asked me to emailed the picture of the sale to her which i did and was told I had 30 days to call back. I called back 7 times over a period of 3 days, just kept getting hung up on, sent to the French side or just got disconnected. Finally got through on a third day, 5 calls later that same day and then they say they cant find the paperwork, won't honor the rebate even though I have proof because I bought the exact same computer 6 days apart. Was then told it had to be in my shopping cart with that price match price on the day I am asking for the price match. Definitely not what I was told! I even had a screen shot that I had sent them on that original day and gave them the name of the person who did the paperwork for me and they say they don't know who they were. Just a lot of crap! No one to even get hold of because now they don't even have an office in CANADA. Tried to look for someone in Canada to speak to - there is no one!
Just cannot be trusted anymore, everything has moved to India. No one to uphold Canadian buyers laws! I just hope that nothing happens to my laptops cause dealing with the customer service is soooo bad and that is if you can even get through and not be cut off or hung up on.
Now reading at all the reviews people are having trouble with their warranty's Its making me feel sick that I bought the full expensive warranties for my lap tops. I was going by what my past experience with Lenovo was like, absolutely amazing. That has done a 180 degree turn around and the experience was so bad!

After explaining the issue several times and pushing them to send a UPS label, they send me back the laptop (ideapad 5 15ARE05) with the same exact problem
Not to be trusted. Wasted money on buying the machine and the warranty for 3 years. Never again

Ridiculous. Had to beat my way through the interactive voice assistant for 5 minutes just to get to the support options. After 4 minutes of waiting time I finally spoke to someone, but less than a minute later he put me on hold before even asking me for my order number. After another 10 minutes I was hung up on and the interactive voice assistant wanted me to rate the experience. Not even a 1 is good enough for this experience.

I cant even get my warranty registered property, only just received the Laptop and us showing as 3 months left but of course should be 12 months.
Keep going round in circles with their online support as it seems to be non existent, it puts my address in and then tells me its not valid. None of the options available will work, beginning to wonder if this us a deliberate ploy :(

I purchased a laptop for my sister last winter brand new from a certified e-shop. We had a small problem in the beginning, such as warranty started since July, even though the laptop was bought brand new and sealed in December. That is not the issue so far, my sister took the laptop with her in England where she lives, and after just 1 month of daily use, the SSD died.
Everything cool, she called Lenovo support UK and got her laptop sent for repairs. I now get a video from her after the repair in which there is a rattling noise inside the laptop, and when she turned it on, it created a very loud and nasty noise from the fans (which most probably grabbed the loose screw and tossed and rubbed on it). Also, it's not like it's a cheap laptop too, I spent 800 euros for it. Lenovo is not guilty for a faulty SSD, but the cheap repair that probably damaged the laptop's fans is extremely disappointing and I am angry about it. I choose Lenovo for its reliability, but I guess I should start looking elsewhere!

We never received a copy of the warranty terms when buying the laptop nor at the time of extension. Here's what is in the terms & conditions of the "Premium care support with next business day on-site" warranty. We are dealing with a repair for past 2 weeks and ETA is 2+ weeks into future:

At Lenovo’s discretion for further investigation, performance test,
etc., some repairs may need to be completed at a service center. If so, Service Provider will send the product to the service center
at its expense and return the repaired or replacement product.

I purchased a laptop in December. It was delayed in shipping (by over a week) such that the original delivery address no longer worked for me. The first customer service person I spoke to told me that they could reroute it to my current address if I had UPS return it. I later found out that this was false. I then purchased a replacement laptop. Lenovo did allow me to purchase the laptop at a somewhat reduced price, but it still cost more than the original purchase price. It would have been cheaper to have family at the original address ship the original laptop to me and I would have done this if I had not been told that I could have it rerouted. As for the original purchase, it took Lenovo weeks to refund me (refunded on Jan 30th, weeks after UPS returned the laptop on Jan 9th, over a month after the actual purchase on Dec 22). And I also had to contact Lenovo several times to get them to actually issue the refund! Finally, when Lenovo actually issued the refund, it was less than what I had actually paid. I never received the full refund!