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Superpet Limited Reviews 794

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TrustScore 4 out of 5

3.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often noting that orders arrive promptly and in excellent condition. Many appreciate the quality of the products, especially for pet food and supplies, and highlight the convenience of free delivery. However, some people were dissatisfied with the customer service, describing interactions as unhelpful, abrasive, or rude, with issues like ignored refund requests or arguments over problems. There were also occasional concerns about order accuracy, with some customers receiving incorrect or damaged items, or experiencing significant delays in dispatch and delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the excellent... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, accurate orders,... See more

Service

Customers had ambiguous experiences with service. While many reviewers praised the excellent, friendly, and... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more

Rated 5 out of 5 stars

I wanted to let you know as a longstanding and regular customer, how very pleased I am with my last purchase from Superpet. It was my monthly order of calci worms for the birds & monkey nuts for the s... See more

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more

Rated 5 out of 5 stars

I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more

Company details

  1. Pet Store

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.

Contact info

3.9

Great

TrustScore 4 out of 5

794 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company offering a range of pet food

Great range of products at reasonable prices. Great quality too! Deliverey can sometimes be slow, but not always and it is free. Great that they have a loyalty scheme, especially when you are spending a lot of money on pet food!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Superpet's subscription service is fab

I've been using Superpet's subscription service for 6months now for my elder dogs' joint support supplement. It always arrives on time and is a great price. Can't fault the service at all, really pleased with how easy it makes it to make sure I keep on top of remembering to give my dog the supplement he needs

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Faultless

I have been buying my specialist dog food for my German Shepherd, from Superpet for a while now and I have nothing but positive comments. I am disabled and Harvey has Crohns so being able to order and receive reliable deliveries on time for him, especially as it isn’t available in a lot of places, even if I could get out, is of paramount importance to me. You’ve never let me down and the food is well packaged, delivered by a reliable courier and I always receive updates about when it is arriving. I wish more companies worked as seamlessly as you. Thank you 🐾🐾

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company to use

Brilliant company to use, ordering from the website is easy, everything clear to search for and find. Fast delivery. Always use Superpet for my pet supplies.

6 October 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

Avoid buying from this company. I bought 'Stool-Eze' for my DOG from their amazon site. They sent the product for CATS. Amazon do not have a returns policy for this product. I contacted the company via amazon messaging, Superpet requested a pic of the product and the packaging. (I noticed that a staff member had stamped a smiley face 'Jane' as having picked and dispatched the wrong goods) As the packaging was in a full bin liner, out ready for the bin men, I wasn't able to retrieve it. I am disabled and my neighbour put out our bins. I messaged Superpet who then repeated the demand for the packaging. Since then, despite further requests, complete silence. Dreadful customer service for £6.51.....

18 September 2024
Unprompted review
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Reply from Superpet Limited

Hi Marty,

I am afraid our services for our Website and Amazon are run differently. This Trust pilot is for our direct customers on Superpet.co.uk not Amazon. Amazon have their own review system. Please contact us through Amazon.

Superpet Team,

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