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Superpet Limited Reviews 794

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TrustScore 4 out of 5

3.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that their pets and local wildlife thoroughly enjoy them. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt dispatch and free delivery options. People also value the overall reliability and trustworthiness of the service. However, some people were dissatisfied with the customer service, describing it as unhelpful, abrasive, and occasionally rude. There were also instances where orders were delayed, incorrect items were sent, or packaging was inadequate, leading to damaged or spilled products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and speedy delivery, with... See more

Product

People report positive experiences with product, often praising the quality, value, and variety of goods.... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent, fast, and friendly... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast delivery, prompt dispatch of... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report slow, dismissive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good product and the birds can't get enough of them. My only concern was the poor packaging and I was very surprised, as was the postie, that it arrived intact.

Rated 5 out of 5 stars

Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more

Rated 5 out of 5 stars

I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more

Company details

  1. Pet Store

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.

Contact info

3.9

Great

TrustScore 4 out of 5

794 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable company, with good customer service values.

The quality of the products I buy are consistently of a high standard. Prices are always competitive and delivery is usually prompt, with regular updates and courier information. Their rewards program also makes my purchases just a little more affordable. Greats service and good quality products.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Whimzees

Order Whimzees from here. Best price around and fast delivery

5 September 2024
Unprompted review

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