Superior Marketing Reviews 

I hired this company to advertise my business, and I never received any calls or texts. If you're a contractor, stay away from these people; their services are useless

Outstanding logistics and reliability! With their massive warehouse network, we’ve never faced stockouts. Orders arrive faster than any competitor, keeping our customers happy. Their team’s responsiveness is the cherry on top

Worst Customer Service I have ever experienced. Never buy anything from them. My wife and I purchased an ilve range (Over $6k) and it had been damaged by being dropped 'prior' to being crated up as the crate was in great condition. Because it was damaged, we marked it on the deliver paperwork and did not install it in our kitchen but sat it in our lounge waiting for them to replace it. Ha ha ha, It sat there for over a year as they (Sherry Drakes) had promised to replace it and the replacement would take 3-4 months, so after 3 months I called, just to be told oh no, we cant replace it but we can refund you and then you can buy a new one. They had gone up in price by $1500 since I purchased ours so that was completely insane of them to tell me to just 'buy' a new one. Then they stated they wanted to have it serviced to see if it still 'worked', why, its dented and completely out of alignment on the left side, so I sent even more pictures to them. Then the service manager noticed the frame was 'bent' so it could not be repaired, well dah, so the said they would refund me, again. After trying to get them to simply replace and give me what I had paid for, after a year and a half, I finally had enough and took the refund and went to another more reputable company and bought a stove. Do not buy anything from these people.

DO NOT BUY ANYTHING FROM THEM. Our ILVE oven hasn't worked since delivered and we have been on the phone non stop with them trying to get it resolved. Its now been over 7 months since it was delivered.

Jason (Director) - Needs to be fired. We've only been able to speak one time because he is either at lunch or on holiday. The one time we spoke he said he would make it a priority and then we never heard from him again. We've left multiple messages to call us back and he never has called us once.

Seon - Brushed us off every single time. Promised he would stay in contact with us, but never once heard back from him.

Shelly - Team lead that is the only person that somewhat helped us. Even though she promised it would be a priority ever time we called there was an excuse why nothing had happened since the last time we talked.

I am still shocked that this business is running. This was a 5K oven and it has never turned on. We have been cooking in our air fryer for 7 months now. THIS IS ABSOLUTELY RIDICULOUS. If you are even considering purchasing this oven please don't. Superior marketing is the worst company I have ever dealt with. Please take this review as an honest warning.

We purchased an Ilve range in February of 2022. It has been “on its way” three times now in the course of this year. It has never made it, for one reason or another. We now cannot get Nato to respond to any emails, and we still don’t have a range for our new construction home we close on in about a month. It’s a mess. Do not work with this company.

I have had a broken Ilve stove I bought from them for nearly 2 years. They have been unable to repair it and for almost 2 years have been telling me that if they cannot fix it they will replace it. I have made over 50 calls to customer service attempting to resolve the issue/check on the issue after somebody told me they would get back to me and didnt/scheduling maintenance calls/being stood up by repair people who dont show up/being told repair men lost the parts they need/having repair people show up twice only to not be able to fix the problem. Its a $5000 stove---it has had issues since purchase. I have receieved the literal worst customer service possible from an ever changing rotation of "supervisors" who promise they are going to "finally resolve this issue"----then x4 weeks ago was finally told they would just replace the stove (in april of 2023 it will be 2 years since purchase mind you)----called to check on that last week and was told that the supervisor (Sherry) who authorized the replacement of my stove also doesnt have the authority to do so and it will have to go through somebody else. It has been a part time job trying to get this $5000 stove fixed. Just do the right thing and replace it. Ilve, Appliance Connection, and Superior Marketing are all dodging responsibility. A $5000 stove showed up broken, 6 months in they said if they cant find somebody who can fix it they will replace it. Ive been trying to hold them to that for almost 18 months now. Youre all the worst. Prove me wrong. Thanks!
Tom Gatti

Superior Marketing handled the order for my new stove very well. Nato.N was the gal I was working with, and she was outstanding about answering all of my questions, follow up, and seeing the order through. I’m looking forward to receiving our new stove soon!

Nato N. Was very helpful and knowledgeable!

I purchased the 40" Majestic II range from NATO N. She answered all of my questions and gave me so much confidence in placing my order which was surprisingly super simple. Thank you for such great service NATO.

purchased the 36”nostalgia range from NATO N. She answered all of my questions and gave me so much confidence in placing my order which was surprisingly super simple. Thank you for such great service NATO.

I purchased the 36”nostalgia range from NATO N. She answered all of my questions and gave me so much confidence in placing my order which was surprisingly super simple. Thank you for such great service NATO.

I had purchased a Forte Vertice 36 inch hood in November of 2019. Two years later, just after the warranty expired, I noticed a noise was coming from the unit. With further inspection by an appliance repair person, it was noticed that the blower wheel of the squirrel cage fan was broken. I contacted Superior Marketing and spoke with an agent (Dmitry) and because the unit was out of warranty he said they could do nothing other than order a new motor unit at my cost. This was in April of 2022. I paid the amount and waited until the new motor unit arrived at the end of October of 2022. The appliance repair person showed me that the motor unit arrived damaged. I contacted Superior Marketing and they promised that they would send a replacement from their warehouse. I have contacted them several times speaking with several different agents all promising to send a replacement. Speaking with an agent, named Rosa on December 13, 2022, she promised “that it will be sent today using priority post and that you should expect to receive it by Thursday December 15”. The replacement unit did not arrive.

I have all of the emails to verify the numerous communications I have had with this company, guaranteeing the accuracy of my story. I am writing to you because possibly you could have influence that would allow for reimbursement of the purchase price ($580.34 CAD) that I had paid back in June of this year or a replacement unit that is in unused working order.

Sincerely,
Stephen Wunder

I have been excited about ordering our new induction range but wasn't sure where or how to place the order (do I go to a local rep or order from ILVE USA). Nato.N was very helpful, fast, and efficient. Answered many of my questions before I even asked them. After so many months of research and deliberation, it was astonishingly easy to place the order.

I had a very easy ordering experience, it completed with ease a nice person to deal with Nato.N-1

NATO was very helpful in helping us decide between the nostalgie and majestic Ilve ranges. Highly recommend.

Nato made this ordering process simple and efficient! I look forward to receiving my new Ilve range.
She was professional and answered all questions I had.

I had a wonderful experience with Nato.N, seamless experience. She found me the stove I needed right away and arranged for quick delivery. Great experience!

I had tried to ordered my product from another company and had massive problems. Superior Marketing helped me fix deal with the other company and walked me through a replacement order so I can really get what I wanted! And the price was the same as the s0-called discount retailer. Highly recommended!

Nato has been wonderful to deal with! We are on the fence about a particular stove and she has gone over and beyond to help us feel confident in our big purchase. I really appreciate her kindness and patience!