My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more
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Review summary
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The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more
Company replied
Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more
Company replied
Great communication with team about supply shortage of desired colour - ordered next length in same color. Unfortunately did not get expedited postage as promised and haven’t been able to install du... See more
Company replied
Company details
- #2 of 3 best companies in Hair Extensions Supplier
- #5 of 9 best companies in Beauty Product Supplier
- #12 of 17 best companies in Fashion Accessories Store
About Superior Hair Extensions Australia
Written by the company
Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Written by the company
- Super Fast & Free Colour Matching!
- Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Contact info
4.4
Excellent
431 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Superior Quality
Definitely superior quality. Soft and sleek. Easy to maintain. Long lasting. Fast delivery. Great price.
8 January 2026
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛 We’re so happy to hear you’re loving the quality of the hair and that it’s been soft, sleek, easy to maintain, and long lasting ✨
It’s amazing to know the fast delivery and great value stood out to you as well. Thank you for choosing Superior Hair — we truly appreciate your support and wish you many beautiful hair days ahead 🤍
— Team Superior Hair
Customer service
From start to finish, Superior Hair has provided some of the best customer service I’ve experienced in the hair industry. Nothing is ever too hard, and everything is made easy with how helpful and responsive they are. I’ve had to return a few extensions due to colour choices on my end, and they’ve been fantastic with exchanges and refunds every time.
30 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re truly thrilled to hear that you’ve had such a positive experience with our team. Providing helpful, responsive, and stress-free service is always our goal, so your kind words really mean the world to us ✨
We’re so glad we could make the exchange and return process easy for you, and we truly appreciate your trust in Superior Hair. Wishing you many beautiful hair days ahead 🤍
— Team Superior Hair
Waste of money bad quality
Honestly the worst quality hair cheep Chinese hair thins at the ends dry and frizzy ..I ordered a 22inch but they are more like 18ich waste of money i tried to contact tbem with no response.
Do not waste your money
Im sure tbe 5 star reviews are fake because Honestly these extensions are crap.
1 January 2026
Unprompted review
Reply from Superior Hair Extensions Australia
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations — that’s never what we want for anyone who shops with us.
We take quality concerns very seriously, and we’d really like the opportunity to look into this properly for you. All of our hair is quality-checked before dispatch, and we don’t use synthetic or low-grade fibres. Length is measured true to length, but tapering at the ends can sometimes give the impression of a shorter finish depending on the style and weight chosen.
We’re also sorry to hear you felt you couldn’t reach us — we respond to all enquiries and would absolutely welcome the chance to review your order, photos, and details to see what may have gone wrong and how we can assist.
If you’re open to it, please reach out to us directly at support@superiorhair.com.au with your order number so we can investigate and discuss next steps. We stand by our reviews and our customers, and we’d really like the chance to resolve this with you.
— Team Superior Hair
A game changer for fine hair
So impressed with these hair extensions!!
I bought the seamless clip-ins for my wedding after they were recommended by my hair stylist. Having fine, thinning hair, I usually struggle with heavy extensions that slip out. These are lightweight, soft, and match my hair texture perfectly. The clips are incredibly secure—they didn’t budge even without teasing or product! I finally have the volume I want without the stress of them falling out, even while dancing!
If you have fine hair and want comfortable volume, these are it!
28 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for this amazing feedback! 💛
We’re absolutely thrilled to hear how well the Seamless Clip-Ins worked for you — especially for such a special occasion as your wedding ✨
It means so much to know they felt lightweight, secure, and blended perfectly with your fine hair — and that they stayed put even while dancing! That’s exactly what they’re designed for, so hearing this truly makes our day.
Thank you for trusting us for your wedding hair and for sharing such a thoughtful review. Wishing you a lifetime of beautiful moments (and great hair days!) 🤍
— Team Superior Hair
Lovely look and feel.
Hair extensions have a lovely colour and feel. Relatively easy to put in. Just waiting to see if they survive my daughter’s routine before giving 5 stars.
15 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your thoughtful feedback! 💛
We’re really happy to hear you love the colour and feel of the extensions, and that they were relatively easy to put in — that’s great to hear ✨
We completely understand wanting to see how they hold up over time, especially with your daughter’s routine. If you ever need tips on care or have any questions along the way, please don’t hesitate to reach out — we’re always here to help.
Wishing you (and your daughter!) lots of beautiful hair days ahead 🤍
— Team Superior Hair
Amazing hair very soft & lovely colitis…
Amazing hair very soft & lovely colours came in perfect time awesome service
15 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re thrilled to hear you love the hair — soft texture, beautiful colours, and perfect timing is exactly what we aim for ✨
Thank you for your kind words and support, and we hope you enjoy many gorgeous hair days ahead 🤍
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your lovely feedback! 💛
We’re so happy to hear the product was exactly what you expected and that it arrived quickly too ✨
Wishing you many beautiful hair days ahead, and thank you again for choosing Superior Hair 🤍
— Team Superior Hair
The extensions shed quite badly and are…
The extensions shed quite badly and are now short which is disappointing. Postage was fast and price was ok but if expect them to last longer than they did
9 July 2025
Reply from Superior Hair Extensions Australia
Thank you so much for taking the time to share your honest feedback — we really appreciate it 🤍
We’re genuinely sorry to hear about your experience with the shedding and longevity of the extensions. That’s certainly not what we want for our customers, and we understand how disappointing that must feel, especially when you were hoping they would last longer.
We’re glad to hear the postage was fast and that you found the pricing reasonable, but we’d really love the opportunity to look into this further for you and see how we can help. If you’re open to it, please feel free to reach out to our support team with your order number and a few photos, and we’ll be more than happy to review this with you and discuss possible next steps.
Thank you again for your feedback — it helps us continue to improve, and we truly value your support.
Warm regards,
Team Superior Hair 🤍
My Transformation!!
Hello! I am so happy with my beautiful bronde wig! I have suffered thinning and hair loss due to Menopause. It was easy to order safely, I paid express post and got it very quickly. The day I put the beautiful, natural hair piece on…. I was transformed… I’m 54 and people are saying I look in my early 40’s… THANK YOU
15 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re absolutely thrilled to hear how much you love your bronde wig and that it’s made such a positive difference for you. Knowing it’s helped you feel confident, beautiful, and transformed truly means the world to us ✨
We’re so glad the ordering process was smooth and that your wig arrived quickly — and hearing that you’re being told you look years younger is just amazing! 💖
Wishing you many more beautiful, confidence-boosting hair days ahead 🤍
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re thrilled to hear that you love the product and had an easy, enjoyable experience using it. Your kind words truly mean the world to us! ✨
Wishing you beautiful, effortless hair days ahead! 💖
— Team Superior Hair
Never arrived
My hair never arrived- I emailed and did not hear back… took three weeks to arrive (which coming over seas I expected) but too not receive a response when my package did not deliver was very very disappointing especially with the money spent.
1 December 2025
Reply from Superior Hair Extensions Australia
Hi lovely!
I’m truly sorry to hear about the frustration you’ve experienced with the delivery and lack of response. I completely understand how disappointing this must be, especially considering the time and money spent.
Please accept our sincerest apologies for the delay and for not responding promptly to your email. We absolutely value your feedback and will do our best to ensure better communication moving forward.
If there’s anything we can do to assist you or help resolve this issue, please don’t hesitate to reach out to us directly. We’re here to support you! ✨
Very Happy
Perfect colour match by the team (sent photo by email)! Excellent turn around times as I had to swap for a closer match. Very happy with the quality. Will be back!
28 November 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your amazing feedback! 💛
We’re so happy to hear that the colour match was perfect and that you had a smooth exchange experience. We’re thrilled you're happy with the quality and turnaround times! ✨
Looking forward to having you back again soon for more gorgeous hair! 💖
— Team Superior Hair
The extensions came so quick
The extensions came so quick. They were colour matched to my hair colour so perfectly and the quality is incredible. Highly recommend for anyone wishing to invest in hair clip in extensions
4 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re thrilled to hear that your extensions arrived quickly, were perfectly colour-matched, and that you're loving the quality! ✨ We truly appreciate your recommendation and are so happy you’re enjoying your clip-in extensions!
Looking forward to seeing you again soon! 💖
— Team Superior Hair
Exceptional service
Exceptional service, high quality hair extensions and fast shipping
4 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your amazing feedback! 💛
We’re so happy to hear that you’re pleased with our service, the quality of the hair extensions, and the fast shipping. Your satisfaction means the world to us! ✨
We can’t wait to assist you again soon! 💖
— Team Superior Hair
Extremely helpful customer service to…
Extremely helpful customer service to help me find the correct match. Excellent product quality and really fast delivery.
26 November 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re so glad to hear that our customer service was helpful in finding the perfect match for you, and that you’re loving the quality and fast delivery. Your kind words truly mean a lot to our team! ✨
We look forward to helping you again soon! 💖
— Team Superior Hair
Omg i can not get over how amazing and…
Omg i can not get over how amazing and easy this stuff is to use. Made the tedious job of moving up tape ins a breeze.
29 November 2025
Unprompted review
Reply from Superior Hair Extensions Australia
Thank you so much for your amazing feedback! 💛
We’re thrilled to hear that our product made the job of moving up your tape-ins so easy and efficient. We’re so happy it saved you time and effort! ✨
Enjoy your gorgeous hair, and we can’t wait to help again next time! 💖
— Team Superior Hair
Superior Hair gives me back my confidence
Fast delivery
Back to back communication
Great product
Makes me feel normal again after losing a lot of my hair
1 December 2025
Reply from Superior Hair Extensions Australia
Thank you so much for your heartfelt feedback! 💛
We’re so happy to hear that our product and service have made such a positive impact on you. It means the world to us that you’re feeling more like yourself again. ✨
Wishing you many more wonderful hair days ahead! 💖
— Team Superior Hair
High quality and lightweight
These extensions are beautiful quality and the colour match is perfect. They are lightweight without being thin.
27 November 2025
Reply from Superior Hair Extensions Australia
Hi lovely! 💕
Thank you so much for your kind words! We’re thrilled to hear you’re loving the quality, colour, and lightweight feel of your extensions. 😍
Enjoy your gorgeous hair! ✨
Game changer with the butterfly wefts!!!
17 November 2025
Reply from Superior Hair Extensions Australia
Hi lovely! 💕
Ahh we’re so happy to hear that — the butterfly wefts really are a game changer, aren’t they?! Thank you so much for your amazing review, it means the world to us. ✨
Enjoy your gorgeous hair! 😍
I’m obsessed with my Seamless Hair…
I’m obsessed with my Seamless Hair Extensions! They’re incredibly soft, blend perfectly with my natural hair, and feel so lightweight you forget you’re wearing them. They style beautifully and look effortlessly natural. Hands down the best extensions I’ve ever used! 💖✨
27 November 2025
Reply from Superior Hair Extensions Australia
Hi lovely! 💕
Ahh we’re so thrilled to hear that! It sounds like your Seamless Hair Extensions are giving you all the hair goals 😍 Thank you so much for sharing — enjoy your gorgeous, effortless hair! ✨
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