Superior Hair Extensions Australia Reviews 

432
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair extensions, noting they feel wonderfully soft, look completely natural, and blend seamlessly with their own hair. Many people also warmly appreciate the remarkably fast shipping times and the exceptionally helpful support team that readily assists customers with accurate color matching. Some reviewers were not happy with recurring issues such as unexpected hair shedding, excessive thinness, or incorrect color tones upon arrival. A few customers additionally experienced frustrating delays with shipping services or encountered major difficulties when trying to track their incoming packages.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the soft texture, gorgeous... See more

Quality

Consumers find quality to be positive, frequently praising the amazing softness and natural look of the... See more

Delivery service

People report positive experiences with delivery_service, noting that shipping is consistently quick and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and reliable... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the exceptional quality, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more

Rated 4 out of 5 stars

The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more

Company replied

Rated 4 out of 5 stars

Beautiful hair. Fast service. Only issue was with the delivery. I had to call DHL to find out where it was as it had been transferred to Australia Post and I was not provided with any tracking details... See more

Rated 4 out of 5 stars

Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more

Company replied


Company details

  1. #2 of 3 best companies in Hair Extensions Supplier
  2. #5 of 9 best companies in Beauty Product Supplier
  3. #12 of 17 best companies in Fashion Accessories Store

About Superior Hair Extensions Australia

Written by the company

Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!

At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!

Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!

We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)

We stand by our moral code of Sustainably made and ethically sourced products.

SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME

Online Colour Matching Services

Written by the company

Super Fast & Free Colour Matching!
Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(432)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great hair

Great hair, amazing customer service. Very happy with my purchases

15 June 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much! 💛 We’re so glad to hear you’re happy with both the hair and our customer service — that truly means the world to us!

Can’t wait to have you back again soon! xx

— Team Superior Hair ✨

Rated 5 out of 5 stars

Legitimate company with great service.

Im so happy I picked Superior Hair for my seamless clip ins, the colour is spot on, the hair is real & so soft.
Use the colour matching option, its easy!

12 June 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much for the lovely review! 💛 We’re so glad you’re loving your seamless clip-ins — and yay for the perfect colour match! 🙌

So happy to hear the colour matching option worked well for you too — we love making things easy and stress-free! xx

— Team Superior Hair ✨

Rated 5 out of 5 stars

Hair extensions and quality is amazing.

Hair extensions and quality is amazing.

4 June 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much! 💛 We’re so glad you’re loving the hair and the quality — it truly means the world to us!

Can’t wait to have you back again soon! xx

— Team Superior Hair ✨

Rated 5 out of 5 stars

My order arrived within 2/3 days and it…

My order arrived within 2/3 days and it is a beautiful little piece of hair( messy bun),it was for my daughter and she loves it!!

10 June 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much! 💛 We’re so glad your order arrived quickly and that your daughter loves her messy bun piece — that absolutely makes our day!

Sending lots of love to you both, and we hope to assist you again soon! xx

— Team Superior Hair ✨

Rated 5 out of 5 stars

Quality Hair

Beautiful quality hair and super fast delivery.

9 June 2025
Superior Hair Extensions Australia logo

Reply from Superior Hair Extensions Australia

Thank you so much! 💛 We’re so happy you loved the quality and speedy delivery — that means the world to us!

Can’t wait to have you shop with us again soon! xx

— Team Superior Hair ✨

Rated 3 out of 5 stars

I got a halo from here

I got a halo from here. Mostly really happy with it; the band is really good quality and comfortable. The only downside I find is that the ends of the halo hair aren’t the best condition. The rest of the hair is really soft and good but yeah the ends are very dry and frizzy even though I’ve only just got them. I’ve tried good quality hair oil and heat protector but it doesn’t help. Straightening the ends makes them a lot worse. I’m nearly considering getting the ends trimmed at the hair dresser. It’s a shame because apart from the ends they are really good!

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Dont buy the messy bun!

I brought the messy bun, it is a perfect colour match, but it is impossible to make look good. I wish I didn't try it on and try to make it work with curling and product, so I could send it back for a refund.

4 June 2025
Unprompted review
Rated 4 out of 5 stars

Great extension however …

Extension are really good and look so good in my hair however I feel the colour washes out on first wash and lightened making the blend less seamless

19 May 2025
Rated 5 out of 5 stars

I've been using these extensions for a…

I've been using these extensions for a few months now and wanted to give them a fair trial before leaving a review. I can confidently say these are the best hair extensions I've ever had. I've purchased from several other brands in the past, including some well-known companies, but their extensions would often become matted and lose their softness over time. These, however, have stayed soft, manageable, and beautiful. I'm genuinely impressed with the quality and will definitely be purchasing again!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product, great colour and matching my hair, feels natural and soft.
Was very easy to order and arrived in few days.

9 May 2025

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