Super.com Reviews 

67,965
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 22,392 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the fantastic prices and the clean, intuitive website layout, which makes searching, filtering, and securing a hotel room very quick and easy. Many travelers state that they experience a seamless booking process, noting that they received instant confirmations and substantial savings compared to booking directly elsewhere. Some reviewers were surprised by unexpected charges, mentioning extra credit card fees or monthly membership costs. Some people also felt that missing email confirmations, difficulties locating reservation details, or dealing with support created frustrating moments during their travel planning.

What people talk about most

Price

Clients share positive opinions on price, noting that the platform offers very affordable rates and great... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with some customers praising the quick,... See more

User experience

Consumers find user experience to be positive, highlighting that the booking process is intuitive, fast, and... See more

Website

Customers consistently note ambiguous experiences with website features, often praising the user-friendly... See more

Service

People report ambiguous experiences with service, noting that the booking process is easy and accommodations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking the room online was very easy even for someone of mature age and not very digital savvy. The only negative was someone had parked in my spot , when I had returned from a social function t... See more

Rated 4 out of 5 stars

The booking went pretty well, just few days after the stay I got a 20$ charge on my credit card? This I have to investigate? Exception of this all perfect.

Rated 4 out of 5 stars

The room and staff were great. when i signed up for this location your web site showed it as a B&B with great breakfasts. that is not the case. it converted to a regular room space with no breakfa... See more

Company replied

Rated 4 out of 5 stars

Having written a previous review which I have now deleted I know realise that the experience I had was not the fault of Super.com but the payment and refund system which they are connected to, onc... See more


Company details

  1. Hotel
  2. also in
  3. Alternative Financial Service
  4. e-Commerce Service

Written by the company

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!


Contact info

4.2

Great

TrustScore 4 out of 5

68K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.2

All reviews

(67,965)

22,196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Surgery cancelled

I booked the hotel because i was having surgery in Phila. Unfortunately my surgery was postponed just 5 days before the date. I thought this was a good reason to request a discounted refund for the hotel stay. I was wrong! The fine print said my event was cancelled, too bad, this cancellation doesn't fit into our qualified categories. Seriously!

31 October 2026
Rated 1 out of 5 stars

Our concert was canceled

Our concert was canceled, so I tried to get in touch with somebody, both through email and through telephone call, to cancel my reservation. I did not expect to be refunded as I had paid in advance. However, I did want to cancel the reservation so no one would be looking for me to check in and to free up the room for someone else. I was on hold for almost an hour and no one ever answered. Then I emailed three different times. No one ever responded. Again, I was not trying to get a refund. I just wanted to cancel the reservation so I would quit getting reminders. I will never book with your company again. If I could give you zero stars, I would.

31 October 2026
Rated 1 out of 5 stars

I didnt use my room at all and i was charged additional

I reserved the room, but did not use it becuase i had to go back to the airport and the recptionist was even shocked that we didnt use the room, despite all of this i was charged additional 20$. I will report this to the bank that this was deducted from my account without my knowladge. How can i be charged additional if i didnt even use the room? Help mi fix this or I will report the bank

17 September 2026
Rated 5 out of 5 stars

this hotel is exceptionally clean the…

this hotel is exceptionally clean the staff is very helpful in the rooms are spacious. I don't have a single complaint the bed is exceptionally comfortable the pool is clean and Applebee's is right across the street and making dinner easy and convenient!!!!

30 October 2026
Unprompted review
Rated 1 out of 5 stars

Well you seemed to not mention being…

Well you seemed to not mention being charged 30 dollars in membership fees so I would have been better off just booking straight to the hotel and cheaper but I guess crooks will be crooks. I will never use this again .good night my company caught this and denied the charges so thanks this one's on you

28 October 2026
Super.com logo

Reply from Super.com

The Super+ membership can be offered during checkout and, when enrollment is confirmed, it continues as a recurring membership separate from the hotel reservation. If you didn’t intend to enroll, our support team can review when the membership started and the charges associated with it. Reach them by chat on the super.com app or at 1-844-461-2577.

Rated 5 out of 5 stars

What a relief …

I was very stressed at the time of booking as I had really struggled with a different website. So booking with super.com was such a relief, as I was about to give up. It was easy to use, they emailed confirmation immediately.
Sent a reassuring text the day before.

28 October 2026

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