Supakit® Reviews 221

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Only the best for my cat! She’s already fully grown so we plan to undertake the training that Is provided by Supakit. We have the collar and the harness in Emerald Green and she’s going to rock it (... See more

Rated 5 out of 5 stars

Excellent! Took a plunge buying expensive collars but these are worth every penny. Both our little boys love them. Cosmo hated his last collar (alternate brand) and constantly took it off. Both our bo... See more

Rated 5 out of 5 stars

I'm still at a loss to understand what happened to the previous collar, but thanks to some excellent customer service (above and beyond quite frankly), we were able to address the issue of cat tha... See more

Company replied

Rated 5 out of 5 stars

Excellent again! Our cat has managed to wiggle paws out of other harnesses, but these feel so safe and secure and are beautifully made. They need a close fit but our cat used to initially walk oddly i... See more

Company replied

Company details

  1. Pet Supply Store
  2. Pet Store
  3. Pet Trainer

About Supakit®

Written by the company

Collars, cat harnesses and training for wild-at-heart-cats

Here at Supakit, we have a simple mission: providing dreamy cat collars, cat harnesses and training that cats love (and that really work) - so they enjoy their daily adventures in safety, comfort and style!

Visit the Supakit store

Contact Supakit support


Every Supakit order provides two shelter cat meals at our partner sanctuary, Blind Cat Rescue, a lifetime care sanctuary for blind, FELV+ and FIV+ cats. Learn more...


"If you’ve got a wiggly floof who scowls when you even say ‘collar,’ this lightweight, barely-touches-the-fur pick is for you."

"We’ve discovered a harness that fits so well on our cats, Lumos & Noxie, that they can’t Houdini their way out of it...the Supakit Harness."


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Is my cat selling her collars?

I'm still at a loss to understand what happened to the previous collar, but thanks to some excellent customer service (above and beyond quite frankly), we were able to address the issue of cat that didn't want a collar. The cat has been wearing her new collar for a number of weeks now. Most importantly she shows no signs of discomfort even though it's perhaps a litter tighter than her previous collars. This is apparently the key to these collars remaining on the cat.

Highly recommended. Five starts for the product and five stars for the company.

Thank you

7 October 2023
Supakit® logo

Reply from Supakit®

Hi Barry, thanks for leaving us a review and someone from customer service has reached out to help you keep your cat in their collar. Once a cat has developed a dislike for a collar, and the technique to remove it, it usually requires some training and a re-introduction to prevent this from happening again. We have some brilliant guides and a great new video covering this subject, with lots of advice and training to help keep a 'serial collar remover' in their collar.
Best wishes,
The Supakit Team

Rated 5 out of 5 stars

Best cat harness and collar

My kittens get used to the leather harness pretty quickly and are already enjoying outdoor walk now.

The leather collars look chic on them, instant acceptance without any fuss.

I’m impressed with Supakit’s excellent customer service as well. Highly recommend!

17 September 2023
Rated 1 out of 5 stars

It fit but cat hates it

It fit, but the cat just couldn't get in with it.. had it on for a few days, you know, to try and get used to it. But she would just army crawl all over the place. I mean it looks like a nice product and all, and came in nice packaging.. cat just didn't like it.

1 October 2023
Rated 5 out of 5 stars

A must to buy

I ordered a harness in mint green
for my cat recently. I have had tried so many different brands with great reviews before, but my cat could take all those harnesses off.
This harness surpassed my all expaction. Not only is it beautiful, it is also very comfortable, and my cat cannot take it off. The design is beautiful, and the leather so soft. Moreover my cat doesn’t mind to wear it. It must be very comfy for her.
Thank you so much for that product. It saved my cat. ( and me ;)

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Great quality!

The quality of the collar is fantastic. Havent seen anything else in the market come close. Worth every penny. Also their customer service has been great and really helpful. Thanks Kevin for great product and service!

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Didn’t receive my order

12 September 2023
Supakit® logo

Reply from Supakit®

Hi, Thanks for leaving us a review. Apologies for the short delay in getting your order to you and I believe you have now received your order.
Best wishes,
The Supakit Team

Rated 5 out of 5 stars

First class customer service and product!

I would give more stars if I could!
The customer service with this company is first class! I spoke to Kevin, and he went above and beyond for us!
We have the Cork harness, and it is so cute! It is so small and light, my cat transitioned over to the new harness effortlessly! I'm so glad we have a harness we can trust now!
We also completed the Supakit Bootcamp, and loved all the small touches on their website! You can tell how much they love cats and their wellbeing.
Thank you so much Supakit!

19 September 2023
Unprompted review
Rated 3 out of 5 stars

Products amazing - shipping costs not accurate

The products are amazing and on that you would receive a 5. Unfortunately, it pops down to a 3 as someone did not write the correct amount of worth on the package. It was written down for over 100$. This had it flagged by customs and had me pay an extra 15$ and some cents to be able to receive the package I had paid for and paid shipping for. This was unfortunate as it will likely keep me from buying products in the future as the amount paid is not an accurate cost.

27 August 2023
Supakit® logo

Reply from Supakit®

Hi Allison,

Thanks for leaving us a review and your kind words regarding our products! :-)

I'm sorry to hear that you had an issue with the cost of the goods declared on your shipment. I had a look at your order and it looks like the harness in your order was CA$106 - Canadian Dollars and shipping a further $20, making the total over CA$100 - Is this not what you are seeing and expected?

I'd love to resolve this issue for you and if you could get back to me with some further details, I'm confident we can find out how this error happened.

Looking forward to hearing form you...

Best wishes,

Kevin
Co-founder
Supakit

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look