SunnyTent Reviews 1,387

One article of my order offered at the webpage didn't exist anymore which lead to quite some email discussions and finally I had to reorder all again. I expect that first of all everything offered is also available and if this is not the case I get a simple replacement by another article (which finally was possible) in an unburocrativ way - quite some potential for improvement.

Had a little problem at first but got it sorted with some excellent after sales advice.
Sunnytent is fantastic and keeps my pool clean and warm.

No notice no practise.
Keep out!

I was really confident on ordering a sunnytent, fantastic reviews and pre purchase email questions were answered quickly and efficiently, very helpful. Delivery to the UK was exceptionally fast, no sooner had I ordered, update showed, in transit. Easy to erect, with 3 of us, took less than an hour. Grandsons can't wait for warm water after many teeth chattering, blue lipped years.

The twisted pegs fixing very weakly to the ground. Once a wind moved out the bottom pole from the peg fixing, and opened the tent. Luckily, it did not tear it. So now, I have to purchase much stronger tent fixing rods, punch them into the ground, and fix the sunnytent bottom pole by strong cords. My other remarks is, that the installation video, which is linked on your website is showing totally different pole set, comparing what you sent. Your package did not contain any hard copy installation manual, so it was really hard to find out the installation.
Update: on 26th-July-2021 Sunnytent sent me 6pcs longer twisted pegs to fix the tent stronger. My appreciation to Sunnytent, this is a grrat customer service.

Couldn’t ask for anymore from them, the tent is amazing and after it was delivered I received a invoice from the carrier for custom fees. I emailed Sunnytent and they sorted it all out and the invoice was cancelled my end. Amazing customer service and product. Would 100% recommend to anyone. Thank you Sunnytent 😊

The description on the website was not 100% clear what to expect. We had an old type of sunny tent and needed to order one new set of poles. We expected to receive a similar pole set but it was completely different according to the new standard.
The shipment and delivery went very smooth and fast.

The delivery was on time, the product is brilliant.

The Sevice was well, and the delivery was fast.

My Sunnytent didn’t fit my yard but their contact helped me quickly to go through the steps of the shipment back and I got refunded quickly as well.

Good product and slightly easier to mount as I thought. Very good support on questions by phone. „Only“ four stars as it is not perfect to protect the opened sunny tent from direct sun the whole first year as recommended

Never received !!!!! 😡😡

After a missing Part at the Original delivery! And the contact regarding this, everything including the sending from the spare Part everything Workshops Well!

A long delay to receive the sunny tent the first time => butafter the delivery of accessories was really fast

I received my sunny tent quickly and it was easy to track ,haven't used it yet , but looking forward to using it

Excellent product. Easy to open/close once erected. Not had up long so can’t say how helps retain heat in pool!
Very efficient and helpful service from sunny tent - the metal part to secure guy rope was missing and posted out after I emailed.
One small criticism was that ours was supplied with the the new poles (which seem much sturdier) but it then means it takes longer to erect so definitely allow more time than one hour for two adults!