Sunnamusk London - Milton Keynes Reviews 26

TrustScore 4.5 out of 5

4.5

The Central Milton Keynes, Silbury Boulevard, MK9 3ES Milton Keynes, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff members were incredibly friendly and helpful. I’d highly recommend Sunna Musk to people looking to buy new perfumes, colognes, oils etc.

Company replied

Rated 4 out of 5 stars

Lovely item (bakhoor burner). Disappointed with the presentation box for this item though. It’s an Eid gift for someone else and the box is tatty and damaged. BFF ranking and packaging is really impor... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my signature EDP with matching fragrance oil - luxurious, perfectly balanced, and it feels uniquely mine! A big shout out to the staff at register - Mehjabin A whose excellent customer... See more

Company replied

Rated 5 out of 5 stars

Amazing product. Amazing customer service. The Manager in the Milton Keynes office has been more exceptional. My wife love sunnamusk product especially the Evanto and Victory. I only experience... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • The Central Milton Keynes, Silbury Boulevard, MK9 3ES, Milton Keynes, England, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Staff members were incredibly supportive …

Staff members were incredibly friendly and helpful. I’d highly recommend Sunna Musk to people looking to buy new perfumes, colognes, oils etc.

12 March 2026
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Dear Liam

Thank you for your fantastic feedback. We’re delighted to hear our staff were friendly and helpful, and we truly appreciate your recommendation!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent Customer Service Experience

Absolutely love my signature EDP with matching fragrance oil - luxurious, perfectly balanced, and it feels uniquely mine! A big shout out to the staff at register - Mehjabin A whose excellent customer service made this possible.

7 March 2026
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Dear Sammy

Thank you for your amazing review. We’re delighted to hear you love your signature EDP and matching oil, and that it feels uniquely yours. A special thank you for recognising Mehjabin’s excellent customer service — we’ll be sure to pass this on!

Kind Regards
The Sunnamusk Team

Rated 4 out of 5 stars

Lovely item (bakhoor burner)

Lovely item (bakhoor burner). Disappointed with the presentation box for this item though. It’s an Eid gift for someone else and the box is tatty and damaged. BFF ranking and packaging is really important and it looks like you’ve fallen a bit short. But, overall the item is nice.

7 March 2026
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Reply from Sunnamusk London - Milton Keynes

Dear JAS,

Thank you for your feedback. We’re delighted to hear you like the Bakhoor burner. We sincerely apologise that the presentation box did not meet your expectations, especially as it was intended as an Eid gift. Your comments regarding packaging are noted, and we will use them to improve our presentation standards.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing product

Amazing product. Amazing customer service. The Manager in the Milton Keynes office has been more exceptional. My wife love sunnamusk product especially the Evanto and Victory.

I only experience 1 incident. There was time I purchased evanto oil set for a friend as she was going to gift someone and when she open it the bottle were not full just in the middle. I took it back to the store and I got an apology and they exchange the product for me. It was not a nice feelings as my friend thought that I used the perfume she gave me the money to buy so I lost a trust. Luckily when I got to the shop, they open up to 3 different set of bottle and they were half full as well.

It was embarrasing after I convinced my friend to buy the oil and she accused me which is the company fault. Imaging 3 big bottle and all were half short.

5 March 2026
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Reply from Sunnamusk London - Milton Keynes

Dear Chernor

Thank you for your detailed feedback. We’re delighted to hear you and your wife enjoy our products, especially Evanto and Victory. We sincerely apologise for the experience with the half-full bottles — we understand how frustrating and embarrassing this must have been. We appreciate your patience and are glad the issue was resolved at the store. Your feedback helps us improve our quality checks to prevent this in the future.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Highly Recommend. Everyone needs to go.

I’ve been shopping with SunnaMusk for ages. That are my favourite brand when it comes to rich, exquisite fragrances that cover all aspects of “smelling good”. From a sweet smell such as Golden Dust to a more masculine smell such as Abid Ambre, or whether you like floral as well. SunnaMusk is the place to go for both males and females as their scents are unisex as well. They also have ouds, candles and oil fragrances.

I personally go to the one in Milton Keynes as it’s closer for me. But the staff are very friendly and are very patient with their customers and they look professional and maintain a high standard of care.

I highly recommend visiting SunnaMusk. Love it

16 February 2026
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Reply from Sunnamusk London - Milton Keynes

Dear Hamza

Thank you for your fantastic review. We’re thrilled to hear you’ve been a loyal customer and enjoy our unisex fragrances, ouds, candles, and oils. It’s wonderful to know our Milton Keynes team continue to provide friendly, patient, and professional service. Your recommendation means a lot!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Very happy customer

Fantastic sales personnel
Very impressed with the different choices 👌
Happy with the Packaging

Bought this product as gifts and the recipients are well pleased. Of cause, bought some for my family too.

Will surely buy again and again.

14 February 2026
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Reply from Sunnamusk London - Milton Keynes

Dear Timi

Thank you for your fantastic review. We’re delighted to hear you were impressed with our sales team, the variety of choices, and the packaging. It’s great to know your gifts were so well received!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Everything was great

18 January 2026
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Dear Victoria

Thank you for your wonderful feedback. We’re delighted to hear that everything was great and truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Easy and pleasant to do business with

Easy and pleasant to do business with
Products are lovely
Highly recommend

22 November 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hey Tracey

Thank you for the wonderful feedback — we’re thrilled you loved the products and service!

Best wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Glad i found Sunamusk

The Sales person was very Helpful .They offered up other scents on cards for me to smell just in case i found another favourite . They were friendly , patient, professional and very knowledgeable about your product .
This is my second bottle of Golden Dust and i love it .

13 November 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Gillian,

Thank you for the wonderful review! We’re thrilled you received friendly, patient and knowledgeable service, and we love hearing that Golden Dust continues to be a favourite for you.

Kind Regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

The staff were very helpful and helped…

The staff were very helpful and helped choose the type of fragrance i was after

2 October 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Qasim,

Thank you for your wonderful review! We’re so pleased to hear that our team was able to help you find the perfect fragrance. Providing personalised recommendations and great service is what we’re all about.

We hope you’re loving your new scent and look forward to welcoming you back soon!

Warm regards,
The Sunnamusk Customer Care Team

Rated 1 out of 5 stars

The salesman who sold me these was not…

The salesman who sold me these was not ready to give me even my discount. I bought 6 Attars and I just asked for a memeber discount she dint gave me. I will never go to Milton Keynes branch again.I would really want Sunna musk to provide me with my discount .

4 October 2025
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Reply from Sunnamusk London - Milton Keynes

Hi Junaid,

Thank you for sharing your feedback. We’re very sorry to hear about your experience at our Milton Keynes store. We always aim to provide helpful and friendly service, and we apologise if this was not reflected during your visit.

We also want to clarify that our member discounts are applied according to the terms of our loyalty program and promotions and cannot be issued outside of these guidelines. We completely understand your disappointment and appreciate your feedback, which we will share with the store team to help improve future experiences.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Good customer relations

Good customer relations, staff was very helpful with product.

18 September 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Chichi,

Thank you for taking the time to leave us a review! We’re delighted to hear our team could assist you and that you had a positive experience with our customer service.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Polite and professional

Polite, friendly, professional

17 September 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Leah,

Thank you for your kind words! We’re delighted to hear you found our team polite, friendly, and professional.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great perfumes and the sales girl was…

Great perfumes and the sales girl was really helpful

16 September 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Fatma,

Thank you for your kind words! We’re pleased to hear that you’re enjoying your perfumes and that our sales assistant was helpful.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff

14 September 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Hi Rasheed,

Thank you for your kind words! We’re delighted to hear you found our staff friendly. We hope to welcome you back again soon.

Kind regards,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Dear Nordett,

Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed our customer service.

Best Wishes,
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service, amazing product knowledge and a no pressure sales aproach, a true credit to the team

4 August 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Mohammed,

We appreciate you sharing your positive experience! It's wonderful to hear that you received great customer service and found our team's product knowledge amazing.

Best Wishes
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

A+++

Staff was friendly and good knowledge of perfume.good recommendations.i buy sunnamusk abid ambre perfume which is nice to smell and long lasting
Thanks

25 May 2025
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Reply from Sunnamusk London - Milton Keynes

Hey Waqar,

Thanks so much for your kind words! We’re thrilled to hear you enjoyed our staff’s recommendations and your Abid Ambre perfume. We hope it continues to delight you every day!

Kind Regards
The Sunnamusk Customer Care Team

Rated 5 out of 5 stars

Sai Rushi Thank you!

Had a very pleasant experience at the Sunnamusk kiosk, thanks to Sai Rushi. He was genuinely helpful, patient, and guided me through different fragrances to find the perfect essential oil. The scent I picked is rich, long-lasting, and feels truly premium. Great customer service and an even better product—highly recommend!

4 May 2025
Sunnamusk London - Milton Keynes logo

Reply from Sunnamusk London - Milton Keynes

Thank you, Saurabh! We're so pleased Sai Rushi gave you such great guidance—enjoy your premium scent!

Kind Regards,
The Sunnamusk Customer Care Team

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