Amazing product
Amazing product. Amazing customer service. The Manager in the Milton Keynes office has been more exceptional. My wife love sunnamusk product especially the Evanto and Victory.
I only experience 1 incident. There was time I purchased evanto oil set for a friend as she was going to gift someone and when she open it the bottle were not full just in the middle. I took it back to the store and I got an apology and they exchange the product for me. It was not a nice feelings as my friend thought that I used the perfume she gave me the money to buy so I lost a trust. Luckily when I got to the shop, they open up to 3 different set of bottle and they were half full as well.
It was embarrasing after I convinced my friend to buy the oil and she accused me which is the company fault. Imaging 3 big bottle and all were half short.
Reply from Sunnamusk London
Dear Chernor
Thank you for your detailed feedback. We’re delighted to hear you and your wife enjoy our products, especially Evanto and Victory. We sincerely apologise for the experience with the half-full bottles — we understand how frustrating and embarrassing this must have been. We appreciate your patience and are glad the issue was resolved at the store. Your feedback helps us improve our quality checks to prevent this in the future.
Kind Regards
The Sunnamusk Team