SunLifeReviews 

You were easy and professional to deal with.

Called Sunlife Insurance for a quote on life insurance. Gareth was very thorough but managed to explain it all to me in simple terms. He was professional but friendly too and set it all up in no time at all. Knew it had to be done and was dreading a lengthy phone call but that was not the case.

Wow why do you need the customer to go through a series of questions to press this now press this really? This is 2026 sort out your house you must be able to make it easier for your customers!
Anyway the reason for my call was to make a missed payment I finally get through after the interrogation to be told we can't take payments over the phone really so the customer has to do all the work really guys get your house in order try to be more proactive!

It was very easy to fill in on line as this is a top up policy

Really poor claims experience.

My Dad passed away and never missed a payment. They advertise saying really simple claims process and they pay out same day.

Called up with death certificate, claim approved. They promise same day payout. Call up next day as money still not received. They confirm bank details are correct and say end of day again, call up the next morning as money still not paid and get told again end of day. Have to re explain the situation to each agent who most of the time don’t seem to understand what I’m saying and try to fob me off without even investigating.

Still waiting for the payout now as they keep fobbing us off saying it’s coming In hours. We are now on day 5 with funeral expenses to pay for.

Not what you need when you’ve got everything else to deal with following the death of a parent. They have made everything so much more difficult.

Thay were helpful and polite

Easy to apply and clear instruction given.

Amanda's was very helpful indeed she went through every thing very clearly so I understood it all I got the policy I wanted and the amount to pay each month that I could afford and the date my direct debit will go out suited me thankyou very much indeed

Absolutely amazing, very helpful

I spoke to Rebecca first and she was very helpful, we agreed on what I was looking for. She then put me on with Gary who went through everything again with me. I thought both representatives were very polite and friendly and I then agreed to move forward with a plan that suited my finances.

Who I spoke to on the phone was very helpful and guided me through it all perfectly top class

Well every time I get in touch with you everyone is so helpful and I thank you for making it so easy.

Rang sun life and Richard answered straight very polite and helpful you actually get through to a human being knowing there job

I genuinely do not know for the life of me how this company has such a high rating, from the 3rd March 2017 my Grandad paid 28 pounds per month and on the 3rd of November 2019 he was told this amount wouldn’t cover his funeral so he took an additional policy same company for an extra £16 per month. At the point he passed away he had paid £4,176 into his plan and the payout received is £3,670. To not even receive the amount that he put in is disgusting, save your money and put the money into an ISA or saving account. Total scam.

Choose SunLife after my late husband choose them and was more then happy too for you to arrange mine. Many thanks.

Very simple easy set up and you choose your amounts, no sales staff pressure

The lady explained everything to me and was very easy to understand.sherill

It was straight to the point of what I wanted .no pressure to take a policy out.very friendly operator named Richard dealt with me.very pleased

Great customer service

Easy to set up another policy for Wen I'm no longer here for my children.