Sunglasses2u Reviews 

224
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Nike glasses became faulty a yr later with the one arm not staying in the frame socket despite minimal use and being careful. Was told this is wear and tear when i raised the issue which is ridiculous... See more

Rated 1 out of 5 stars

Disgraceful service. Items sent incomplete, not even a cleaning cloth or a case with branded sunglasses! Wanted to return for a refund due to this, could not even do a free refund! Lousy management an... See more

Rated 5 out of 5 stars

I ordered a pair of Emporio Armani sunglasses on Wednesday and received them on Thursday…and I live in Northern Ireland which usually takes a bit longer. Postage was superb, next day delivery with Roy... See more

Rated 1 out of 5 stars

Avoid like the plague. Joke of a company. Completely disorganised. Sent the wrong glasses, then when I asked for a refund shipped me another pair of glasses instead of refunding, then couldn't work o... See more

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2.3

Poor

TrustScore 2.5 out of 5

224 reviews

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2.3

All reviews

(224)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sunglasses2u Great Site

Sunglasses2u, great price, mine, and my daughters' sunglasses, excellent customer service, quick delivery, what more could you need now the sun is finally coming! Highly recommend this site, who knows, maybe they'll give me a discount now I've done em a decent review!!!

26 June 2019
Unprompted review
Rated 5 out of 5 stars

Genuine Product at a Great Price

Genuine Product at a Great Price
I was alittle uncertain initially about ordering from Sunglasses2u, just incase their products weren't genuine. I'm pleased to say that they are..
Sunglasses[2u had the best price for the sunglasses I wanted, the order experience was simple and easy, I received an order notification, and the glasses arrived within the expected timeframe. I've had these exact pair of sunglasses before, so I know from the packaging tot he sunglasses that they are the genuine article. Great job Sunglasses2u, and thanks!

1 September 2018
Unprompted review
Rated 2 out of 5 stars

Potential long delivery times for international customers.

Ordered sunglasses on July 24, and still have not received them. Have also received two emails asking if I liked the product and to review the service, which is kinda insult to injury.

At the end of the day, the package appears to have just not cleared customs. It was shipped timely (next day), was scanned in Canada two weeks later (Aug 7), and then has just been in a black hole since.

This is the first time I've had a package held like this, so I question whether it's Sunglasses2u shipping method, or just circumstantial. In any case keep in mind potential long delivery times if shipping internationally.

...Hope they show up soon!

EDIT: Thanks for responding @Sunglasses2u. Order number is: WS2ORDER840072. Have reached out to customer service already though, and was simply told that it could take up to six weeks. Again never had an international delivery delayed like this, so it's very odd.

21 August 2018
Unprompted review
Sunglasses2u logo

Reply from Sunglasses2u

Hi,
We are sorry to hear you are unhappy with your latest experience with us.
Unfortunately we have no record of this as you have not provided an order number. If you can provide us with your order number we will happily look into this further for you.
Kind regards,
The Sunglasses2U Team


EDIT:
Hello,
We are sorry to hear you are unhappy with the delivery time.
We apologise for the review emails - those are sent automatically after an average number of days it takes to deliver an item.
Our Free Worldwide shipping usually takes 10-20 working days but it can take up to 30 working days (6 weeks) as different countries’ customs can take a bit longer. Unfortunately we have no control over how long this takes.
Your item arrived on the 7th of August and it's most likely waiting in customs to be cleared. Once that happens, it should be out for delivery.
We apologise for the delay and thank you for your patience.
Best regards,
The Sunglasses2U Team

EDIT:
Hello,
Thank you for the details. I understand a senior team member has been looking after this for you. We hope you are happy with the resolution that was reached.

Rated 5 out of 5 stars

Very good service...Good communication.

Very good service...Good communication.
I asked several questions before I bought, they checked it at their stockroom and responded me very fast. So very good !!
I was afraid I would get a fake sunglass.
My brand I ordered was the Serengeti Nuvola 8697.
The only thing what could be better was if the parcel was wrapped better to protect, no bubblewrap against shocks in the transport, but luckily there was no damage whatsoever !

There was a bad communication with the delivering service...they said they were at my home but they didn't..no note was left behind...so I had to figure out where to pick up my package.

Could buy the eyewear with decent discount at a very reasonable price..a lot cheaper than in the store !
So I can recommend to everyone who needs a new pair of sunglasses !!
And they are 100% original/genuine !!
I tested the Photochromic and perfect !!

Will order again in the future from sunglasses2u !! Thank you !

21 August 2018
Unprompted review

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