Sunfere 

Reply from Sunfere

Jan 13, 2026

Dear Ropafadzo,

Thank you for your patience and for reaching out again. We truly regret any confusion or frustration caused throughout this process and sincerely apologize for any inconvenience.

After reviewing your case, we would like to clarify that your return request has not exceeded the 15-day return window.

Our team promptly responded to your first email on January 7, providing detailed instructions on how to return the item, including the return address and steps required for processing the return. Please note that this email was sent within 24 hours of your initial inquiry. However, it appears that our response may have ended up in your spam or junk folder. We kindly ask you to check these folders and confirm if the message was received.

Additionally, we would like to clarify that the request for the garment's return tag is necessary as part of our standard return process. This is a precautionary measure, as we had a previous situation where items from other brands were returned by mistake. To avoid such issues, we require an image of the garment tag to verify that the item belongs to Sunfere. Our customer service team has emphasized this requirement in our communications, and we appreciate your cooperation.

Once we receive the requested image of the return tag, we will send you the return address immediately, and we will proceed with processing your full refund once the returned item has been inspected.

We truly appreciate your patience and understanding throughout this process, and we are committed to resolving this matter as quickly as possible.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 9, 2026

Dear Neeta,

We sincerely apologize for the delay in responding to your emails and truly appreciate your patience. 🙏

After carefully reviewing our records, we can confirm that our support team has been in touch several times regarding your request. You first reached out on January 4, and our replies were sent on January 6, January 7, and January 9 — all within our standard 24–48 hour response timeframe. In our latest message, we also provided the return address and detailed return instructions to help you complete the process smoothly.

It appears that our first reply may have accidentally gone to your spam or junk folder, which might have caused some confusion.

Due to a recent update in our email system, messages are now sorted by the most recent ones. Unfortunately, sending multiple emails on the same topic has unintentionally pushed earlier messages further down in the queue, leading to delays in response. We’ve encountered similar situations with other customers and are actively improving our system to prevent this from happening again. We deeply regret any inconvenience this may have caused.

To help us assist you more efficiently, we kindly ask that you refrain from sending multiple emails on the same matter, as this can cause further delays in processing. Thank you for your understanding and cooperation.

As mentioned in your message on January 7, you originally requested an exchange for a larger size. Could you please confirm if you now wish to proceed with a refund instead? Either way, our team has already sent you the detailed return instructions. Once we receive your returned parcel and verify that the item is in good condition, we will promptly issue a full refund.

We sincerely appreciate your patience and understanding while we assist you through this process. ❤️

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Dec 29, 2025

Dear Precious 💐

Ah, we love how simple yet full of joy your words are — “Lovely dress” says it all, and it absolutely made our day! 🥰 We’re so happy to know the dress brought a little sparkle to your wardrobe. ✨

Thank you for taking a moment to share your thoughts — even a few words like yours mean a lot to our team. 💖 We hope you’ll keep finding more pieces you adore with us! 🌸

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Published Dec 29, 2025

Dear Ella, 🌸

Your message genuinely made us smile — thank you so much for taking the time to share your experience! 💕 We’re thrilled to hear that you found our detailed feedback helpful and that your order arrived even sooner than expected — that’s always a lovely surprise, isn’t it? ✨

It’s also wonderful to know that our team’s quick replies made a difference for you. We always want our customers to feel heard and cared for, so hearing that you felt supported means the world to us. 🌷

Thank you again for your kind words — your encouragement truly inspires us to keep improving every detail. We can’t wait to have you back for your next beautiful find! 💖

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Dec 24, 2025

Dear Jane,

We’re truly sorry to hear about your disappointing experience, and we completely understand how frustrating it must have been — especially when you were looking forward to receiving your first order from us. We sincerely apologize for the inconvenience caused.

After carefully checking our system, we were unfortunately unable to locate any order under the name displayed on your Trustpilot review. This may be because the name or email address used for your order differs from the one shown here. To help us verify your purchase and resolve this matter properly, could you please contact us directly at support@sunfere.com
with the following details:

Your order number (starting with “SF”)

The full name and email address used for your order

Once we receive this information, our support team will review your case immediately and help clarify what happened with your order — including the color difference, sizing concern, and the delayed dispatch. In some cases, back-ordered styles may take a bit longer to process, and when customers select Expedited Shipping, our team usually contacts them via email to arrange an alternative or an exchange option.

Please also note that our average email response time is 24–48 hours. However, as it is currently our peak season and there may also be a time zone difference, replies might occasionally take slightly longer than usual. We truly appreciate your understanding and patience during this busy period.

Thank you for giving us the opportunity to make things right, Jane. Our team is always here to help and ensure every concern is handled with care. We look forward to resolving this with you as soon as possible.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Dec 24, 2025

Dear Amie,

We’re truly sorry to hear about your experience, and we completely understand how disappointing and frustrating this must have been for you. After carefully checking our system, we were unfortunately unable to locate any order under the name shown on your Trustpilot review. This may be due to a difference between the name or email address you used to place the order and the one displayed here.

To assist you properly and clarify this matter, could you please contact us directly at support@sunfere.com
with the following information:

Your order number (starting with “SF”)

The full name and email address used when placing the order

Once we receive these details, our customer service team will be able to quickly verify your order, review what happened, and provide you with the best possible solution regarding your return.

Please kindly note that our email response time is usually within 24–48 hours. As this is currently our peak season and there may also be a time zone difference, replies could sometimes take a little longer — thank you very much for your patience and understanding.

We sincerely apologize for any inconvenience caused and truly appreciate your cooperation. Our team is always here to help and ensure every concern is handled with care. Thank you for your understanding, Amie — we look forward to resolving this with you as soon as possible.

Warm regards,
Joe
Sunfere Support Team

Reply from Sunfere

Dec 19, 2025

Dear Giulia,

We’re truly sorry for the late reply and completely understand how concerning it must have felt not to receive an update on your order. After reviewing our records, we found that our customer service team has already responded to your email on December 19th, providing you with the latest shipping status and tracking details.

Your order (SF20243115046) had arrived at the Milan logistics center at that time, and our team shared that information with you directly via email. We’re so glad to hear that you’ve since received your parcel successfully and that everything was sorted out.

Please accept our sincere apologies for the delay in our initial response — this was due to a time-zone difference and a higher than usual email volume during the holiday season. We truly appreciate your patience and understanding throughout the process.

If you ever need further assistance in the future, please feel free to reach out to our team at support@sunfere.com
, and we’ll be happy to help you promptly.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Dec 19, 2025

Dear Lisa,

Thank you for reaching out and sharing your concern. We completely understand how important it is for you to receive your order on time, especially since you selected Expedited Delivery.

After checking our records, we can confirm that our customer service team has already replied to your email on December 18th, providing the full delivery details and supporting information from the courier. According to the latest update, your package has been marked as delivered and the delivery confirmation, including photos from the courier, was shared with you by email.

If you haven’t seen our message yet, please kindly check your inbox and spam/junk folder for an email from support@sunfere.com
, as it contains all the delivery information and next steps. If you still need help, please reply directly to that email, and our team will gladly continue assisting you.

We sincerely apologize for any confusion caused and appreciate your patience. Please rest assured that your case is being followed up carefully to ensure everything is fully resolved.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Dec 16, 2025

Dear Jenn,

We’re truly sorry to hear about the inconvenience you’ve experienced, and we completely understand how concerning it must feel not to receive any shipping updates after placing your order. After carefully checking our system, we were unfortunately unable to locate an order under your name or email address associated with this review.

To help us locate your purchase and provide accurate shipping details as soon as possible, could you please send an email to support@sunfere.com
including the following information:

Your order number (starting with “SF”)

The email address used when placing the order

Your full name

Having these details will allow us to quickly track your shipment and send you the most up-to-date delivery information. Once we receive your message, our customer service team will prioritize your case and reply with the latest tracking status and estimated delivery time.

Please also note that our support team operates from a different time zone than yours, which may sometimes cause a slight delay in reply, but rest assured that every message is handled carefully and responded to within 24–48 hours.

We sincerely appreciate your patience and understanding, and we look forward to assisting you directly via email to resolve this matter quickly.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 16, 2025

Dear Karen,

We’re truly sorry to hear about your experience and completely understand your frustration. After reviewing your communication record carefully, we can confirm that our team has been responding to your emails within 24–48 hours each time. However, it seems that some of our messages may not have been received properly on your end, possibly due to email domain restrictions or being filtered into the spam folder.

Please also note that our customer support operates from a different time zone than yours, which may occasionally cause a slight delay in our replies. We sincerely appreciate your understanding regarding this.

To clarify, we already sent you a detailed return guide earlier today (December 16), which includes all the necessary steps and options for returning your items. Please kindly check your inbox and spam/junk folder to ensure our latest message hasn’t been overlooked.

In order to proceed smoothly, we kindly ask that you provide us with the tracking number of your return parcel once it has been shipped. After we receive your returned items and confirm that they are in good condition, we will immediately process your refund.

Your case has been marked as a priority, and our team will continue assisting you directly via email until everything is fully resolved. Thank you for your patience and kind understanding.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 16, 2025

Dear Paulina,

We’re truly sorry for the frustration and disappointment this experience has caused you. After reviewing your communication history carefully, we realized that there was an internal misunderstanding on our side that delayed your return request.

Specifically, your item — the Classic Romance Pink Floral Print Blouse & Skirt Set — was mistakenly categorized by one of our colleagues as a “Last Chance Item”, which led to your initial return request not being processed correctly. We deeply regret this oversight and sincerely apologize for any confusion and inconvenience it caused.

We would like to reassure you that this issue has now been fully clarified and corrected. Earlier today, our representative Lea from the Sunfere Support Team personally reached out to you via email with a detailed guide on how to proceed with your return. The message includes clear instructions, the next steps, and the list of return options available for your case. Please kindly check your inbox (and spam/junk folder, just in case) to ensure that the email hasn’t been filtered.

Your case has now been marked as a top-priority request within our support system, and our team is actively following up to make sure your return process continues smoothly from this point forward. We completely understand how important it is to receive timely and transparent service, especially when dealing with refunds, and we truly appreciate your patience and understanding while we fix this issue.

Thank you again for bringing this to our attention — it helps us improve our service standards and prevent similar cases from happening in the future. We remain fully committed to resolving your case and will continue communicating with you directly via email to ensure everything is completed to your satisfaction.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 10, 2025

Dear Tora, 🌸

Thank you so much for your kind words — it truly brightened our day! 💕 We’re so happy to hear that you loved your summer dress and that it’s living up to your expectations. There’s something so special about finding that one piece that feels effortless and beautiful for sunny days, and we’re thrilled it brought that feeling to you. ☀️🌿

We also really appreciate you taking a moment to share your experience — feedback like yours means the world to our team. 💖 Knowing that you’re happy with your purchase keeps us motivated to keep creating pieces that make our customers feel confident and joyful. ✨

We hope your new dress adds a little extra sunshine to your summer, and we can’t wait to have you back for more lovely finds soon! 🌷🥰

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Dec 10, 2025

Dear Charlotte,

We’re truly sorry for the delayed reply to your emails and completely understand how frustrating it must have felt not receiving a response in time, especially when you’re preparing for an upcoming wedding. After carefully reviewing your messages, we can confirm that our support team has already sent a detailed follow-up email with the next steps for your exchange. Please kindly check your inbox (and spam/junk folder) to ensure our latest message hasn’t been missed.

We’d also like to provide a bit of context regarding the delay. Due to a recent upgrade to our email system and a significant increase in customer inquiries during the holiday period, some messages were automatically re-sorted in our queue. In certain cases, when several emails are sent within a short time about the same issue, newer messages may unintentionally override earlier ones — causing them to move further down the queue and delaying our response. Additionally, as our team was off on Sunday, December 7th, messages received that day were reviewed once we resumed operations on the following business day.

Your exchange request for the Diana Embroidered Lace Sleeveless Midi Dress has already been properly recorded, and our team is following up to ensure it’s processed as quickly as possible. You’ll receive further details via email shortly.

Once again, we sincerely apologize for the inconvenience this situation may have caused. We truly appreciate your patience and understanding as we continue to optimize our communication process to serve you better.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 9, 2025

Dear Zahra,

We’re truly sorry to hear about your frustration and completely understand how disappointing it must have felt waiting for our response. After reviewing your case, we can confirm that our team has been in continuous contact with you regarding your return request and has already provided the return address and instructions earlier today. Please kindly check your inbox (and spam or junk folder) to ensure you haven’t missed our latest email.

Please note that due to the holiday season peak and a recent system upgrade, some messages may have been queued for processing. When multiple emails are sent in a short period, the system automatically places the newest one at the end of the queue, which can unintentionally delay our response.

We sincerely apologize for any misunderstanding or inconvenience this may have caused. Your return has been properly recorded, and our team is ensuring that your case receives top priority. Should you still encounter any issues, please contact us again at support@sunfere.com
with your order number, and we’ll be glad to assist you promptly.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 9, 2025

Dear Kehinde,

We’re very sorry for the late reply to your message and truly understand how frustrating it must have been waiting for an update. After carefully reviewing your case, we can confirm that our support team has been in continuous contact regarding your return request and that the return address and detailed instructions were sent to your email earlier today. Please kindly check your inbox (and spam or junk folder) to ensure our latest message hasn’t been missed.

We sincerely apologize for the delay in communication. Due to a recent upgrade of our email system combined with the busy holiday season, some messages were automatically re-sorted in our queue. In a few cases, when multiple emails are sent in a short period of time on the same topic, the system may unintentionally push newer messages further down the queue — which unfortunately slows down our ability to reply promptly. We understand how this may have caused confusion, and we deeply regret any inconvenience it brought you.

Please rest assured that your return has already been registered in our system, and our team is closely following up to ensure that your refund is processed smoothly once the returned parcel arrives. Our goal has always been to provide every customer with fair and reliable service, and your case is no exception.

Thank you again for your patience and understanding while we continue improving our system and communication process to serve you better.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 8, 2025

Dear Amani, ✨

Your lovely words totally made our day — thank you so much for taking a moment to share your experience with us! 💕 We’re beyond happy to hear you loved the quality and service. Knowing you’ll be coming back truly means the world — it’s the best compliment we could ever receive. 🥰

We can’t wait to help you find your next favorite piece soon — there are so many beautiful new arrivals we think you’ll adore! 🌸💫

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Dec 4, 2025

Dear Customer,

We’re truly sorry to hear about your experience and sincerely apologize for the lack of response you’ve encountered. We completely understand how frustrating it must feel to try reaching out multiple times without hearing back from us, and we deeply regret any inconvenience this may have caused.

Due to the peak season, we’ve been experiencing a significant increase in inquiries, and at the same time, our system has been undergoing an upgrade to improve service efficiency. During this period, a small number of emails may have been unintentionally missed or filtered out, which could explain why your message didn’t reach us properly.

To ensure we can assist you as soon as possible, please contact us again at support@sunfere.com
and include your order number along with the email address or name used for your purchase. This will help us locate your record quickly and make sure your message is prioritized for follow-up.

We’re very sorry for the delay and want to assure you that our team is fully committed to resolving this promptly and improving your experience with us. Thank you for bringing this to our attention.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 4, 2025

Dear Katherine,

We’re truly sorry to hear that your experience with us did not meet your expectations, and we completely understand how concerning it must be to wait for a refund. Please accept our sincere apologies for any inconvenience this may have caused.

After carefully checking our system, we were unable to locate any record of a returned parcel or refund under your name. In some cases, this may happen if the return tracking information hasn’t been shared with us yet, or if the parcel is still being processed at the warehouse. Since it’s currently the busy season, return verification can take a little longer than usual.

If you’ve already returned your item, we kindly ask you to please provide us with the necessary details — such as your order number, return tracking number, courier name, and shipment date — by emailing support@sunfere.com
. This information will help our team locate your parcel quickly and ensure your refund is processed without further delay.

We sincerely appreciate your patience and understanding, and please rest assured that our team remains fully committed to resolving this matter fairly and promptly.

Warm regards,
Joe
Sunfere Support Team ❤️

Reply from Sunfere

Dec 4, 2025

Dear Leny, 🌷

Thank you so much for taking the time to share your experience with us. We’re really happy to hear that you love your dress and that it looks just like the photos — that means a lot to our team. 😊 It’s also wonderful to know our customer support could help you sort out the delivery issue smoothly.

Your kind words and trust truly encourage us to keep doing better every day. 💕 We’re so glad to have you as part of our sunfere family and hope to see you again soon for your next beautiful piece! ✨

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Dec 3, 2025

Dear Jessica, 🌸✨

Thank you so much for your wonderful review — your words truly made our day! 💕 We’re beyond happy to hear that you love your blazer set and that the quality met your expectations. You clearly have an amazing eye for style — that set is such a chic choice! 💃✨

We completely understand your point about the delivery time. As it’s currently the peak season, logistics networks are quite busy, which can sometimes make shipping take a little longer than usual. 🚚💨 We truly appreciate your patience and understanding — and we’re actively working to improve our logistics process so future deliveries will be even smoother and faster. 💪💖

Your kind words mean the world to us, and we’re so grateful to have you as part of our sunfere family. 🌷 We can’t wait to help you find your next favorite piece — and we’ll do our best to make it reach you even sooner next time! 🥰

Warm regards,
Joe
sunfere Support Team