The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... See more
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Review summary
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What people talk about most
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I didn’t receive my first order but after contacting the response to replace it was prompt and easy. My item arrived, communication was great. Thank you for having integrity behind your company. Thing... See more
Liz from the customer service team solved my delivery issue! We were emailing back & forth, trying to locate my order. She was ready to resend my order however that wasn't necessary, the package was... See more
I'm very happy with the pillows -- they're unique, and like snuggling into a familiar place. No problem with headaches or neck / back pain or stiffness. It took them a while to arrive, and I was wor... See more
Company replied
Company details
Written by the company
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Contact info
United States
- help@sundaycitizen.co
- sundaycitizen.co
3.5
Average
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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NO STARS
NO STARS! Here is my order#: #SUND322883
THE WORST RETURN procedure I have EVER encountered, and so far, customer service, too! I am still waiting response from your BOT CHAT, not even a real person! After going through your on-line return procedreried to retun my purchase today to UPS store YOU listed, however, UPS store said I needed to give them a QR code. Did not see anywhere where I needed to get a QR Code while processing my return, just a list of local UPS store to take my return to. Saving "carbon footprint", lol!? VERY upset. Please resolve ASAP.
16 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Rosemary, I am so sorry for the initial headache and the runaround at the UPS store. We know how incredibly frustrating it is to get stuck in a digital loop when you're just trying to cross a quick errand off your to-do list.
I am so glad that our support team was able to step in and get this fully sorted out for you this morning. Thank you so much for confirming in your latest email that you successfully received the direct link and screenshot of your QR code and are all set to drop off your package.
We truly appreciate your patience while we bypassed the system glitch to get you exactly what you needed. Have a wonderful rest of your week!
Did not get my question answered
I received a response, but still did not get my question answered. I want to know why the order that I placed on May 8 is still showing Unfulfilled? I have placed several orders in the past and those orders have never taken a week to fulfill. Is the product available? And once fulfilled, I still have to wait on shipping. Just seems like this is taking longer than expected. Thank you.
13 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Shannon, thank you for your feedback. We completely understand why seeing your order sit as unfulfilled was frustrating, especially since you have shopped with us before and know our usual timeline.
We are so glad that our support team was able to connect with you directly via email this past weekend to clear up the inventory mix-up and get your order successfully updated.
Hearing how much you love our products completely made our day! Thank you so much for your patience and understanding while we got this sorted out, and we hope you absolutely love your new blanket when it arrives.
Reply from sundaycitizen.co
Hi David, thank you for sharing your feedback. We are very sorry to hear that the fit and quality of your item did not meet your expectations.
Because this item was a Final Sale purchase, it is not eligible for a return. Our support team did reach out to you via email to offer a site credit as an alternative solution to help ease the disappointment, but we completely understand and respect that this wasn't the resolution you were looking for.
We appreciate your honest review and have passed your comments regarding the fit and material directly to our product team.
I wanted to purchase something and it …
I wanted to purchase something and it is not available for delivery to Canada. I received a prompt AI response, wanted to speak to a human and similarly received a prompt response.
7 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Sangiovese! We’re so sorry we aren't able to ship that item to Canada just yet, we know how disappointing it is to find something you love and realize it’s out of reach for now.
However, we are thrilled to hear that you had such a positive experience with our response times! Whether it’s our AI or our human team, we always strive to get you the answers you need as quickly as possible. We hope we can bring a little Sunday Citizen comfort to Canada in the future!
Order was placed and was not delivered…
Order was placed and was not delivered in time allotted per website. Over 10 days from when order was placed. I sent in an email and got an AI generated response. Totally disappointing. I spend over $700 for a birthday gift for my daughter. I had no explanation why order wasn’t fulfilled. Not acceptable.
27 April 2026
Reply from sundaycitizen.co
Hi Kara, I am so sorry for the delay in getting your daughter's birthday gift to you. We know how much those special dates matter, and we truly apologize that the delivery time exceeded our website's estimate. It’s also clear that our initial response wasn’t as personal or helpful as it should have been given the situation.
I have confirmed through tracking that the pending item of your order was successfully delivered today. While we know the timing wasn't perfect, we sincerely hope your daughter enjoys her new items and that they make her birthday celebration a bit more comfortable. Thank you for your patience and for sharing your honest feedback with us.
Easy online ordering
Easy online ordering. Shipped safely to customer. Amazing product!!!
25 April 2026
Reply from sundaycitizen.co
Hi Kathleen Ann! We’re so glad to hear that the ordering process was a breeze and that your items arrived safely at your door. Knowing you’re enjoying your "amazing" new product truly makes our day!
Thank you for the wonderful 5-star support and for being part of the Sunday Citizen family. Enjoy!
I was sent granite instead of green
I was sent granite instead of green. Very disappointing and all you have is an A I to explain to that does not understand that’s ridiculous. You have no customer phone number to call I don’t get that shit either. What the hell are you folks doing….
3 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Tim, thank you for reaching out. I’m sorry for the confusion regarding the color of your order and the trouble with our automated system. After looking into your account, it appears the 'Granite' items received match the original order placed. However, we want you to love what you have! Please check your inbox for an email from us so we can help you with an exchange for the set you prefer.
it was easy to shop and the products…
it was easy to shop and the products are great, delivery is quick and so far, all items seem to be quality materials for everything.
25 April 2026
Reply from sundaycitizen.co
Hi there! We are so happy to hear that everything from the shopping experience to the delivery hit the mark for you. We take a lot of pride in the quality of our materials, so it’s wonderful to know that stood out. Enjoy your new cozy items!
Ghosted for over a month on a $2,000+ incomplete order
I genuinely love Sunday Citizen’s products, which is why this is so frustrating. I spent over $2,400 on a sectional couch on March 18th, but it arrived unfinished. In an email on April 1st, they admitted the error and promised a "white-glove pickup" and a full refund. The truth is, they lied. They have ghosted me for over 40 days since that promise.
I am a disabled woman and I physically cannot move this heavy, unfinished mess they left in my home. They know this, yet they’ve gone completely silent and abandoned the product here while keeping my money. I have already filed formal reports with the FTC (Case #201500487) and the BBB.
It’s a shame because after feeling the quality and the comfortable products, I wanted to buy a lot more. I just moved into a new apartment and have a lot of furniture and decor left to buy, but you cannot just take a customer's money and disappear. I don't want any more excuses or "escalations." I want my money back now.
18 March 2026
Unprompted review
Reply from sundaycitizen.co
Hi Abigale,
My name is Amador and I am a Manager here at Sunday Citizen. I have personally taken over your file today, and I want to start by offering my most sincere and unreserved apology.
Hearing that you have been left in this position for over 40 days is deeply upsetting and completely unacceptable. You have been let down, and 'ghosting' a customer is never how we intend to do business.
I understand you are done with excuses, which is why I am stepping in to provide a definitive resolution. I am asking for 24 hours to personally contact our carrier, find out exactly why the pickup was stalled, and validate the status so I can process your refund.
I will be the one following up with you by this time tomorrow via email. I am committed to ensuring this is resolved for you once and for all, and I appreciate you giving me this final opportunity to fix a very serious mistake.
Fast response and replaced the order
Fast response and replaced the order! My pillow arrived damaged and a new one was sent quickly and in perfect condition!!
7 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Inessa! While we’re sorry your initial pillow arrived in less-than-perfect condition, we’re so glad our team could jump in and get a replacement to you quickly. Thank you for your patience and for the kind words about our service, we're happy your new pillow is exactly as it should be!
The customer service rep was fantastic…
The customer service rep was fantastic and cancelled order immediately! No complaints there..except time it took me to undo the order by contacting service. What troubles me is when checking out another item popped up offered at discounted price..i purposely avoided ordering..yet still found its way into my order and my credit card. As you can tell by my amount of my past purchases, i definitely know how to shop without suggestions. Just unnecessary hiccup for me as loyal customer. Now a little wary of the checkout format.
3 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Deb, thank you so much for being a loyal customer! We’re thrilled to hear our team was able to cancel that accidental order quickly for you. However, I hear your frustration regarding the checkout format. We never want our 'offers' to feel like a trap, especially for an experienced shopper like yourself. I’ve passed your feedback directly to our web team to ensure our checkout remains transparent and easy to navigate. We appreciate you sticking with us!
Top Notch Quality!
The comforter is exactly what I was hoping it would be! Super soft and high quality. First night using it and I slept like I was on a cloud. Couldn’t be happier!!
26 April 2026
Reply from sundaycitizen.co
Hi Amanda! Sleeping on a cloud is exactly the goal, we're so thrilled to hear that your new comforter is everything you hoped for. Welcome to the Sunday Citizen family!
Outdoor Lennox set is a disappointment
Half of my shipment (the outdoor Lennox chair and ottoman) are defective. The ottoman especially. The ottoman has this flat dried out foam inside that will not inflate. The shape is distorted and it is nothing like the picture on the website. I am upset I had to set time aside and pay people to carry the furniture and put it in place just for this product to not live up to expectations. It is an absolute disappointment and I still have to pay my own shipping cost to return this disappointment to your store. I am beyond upset.
2 May 2026
Reply from sundaycitizen.co
Hi Johanna, I am incredibly sorry to hear about the experience you’ve had with your Lennox set. We want our furniture to bring comfort, not a headache, and it sounds like the foam in your ottoman didn’t set correctly. I also recognize the frustration of paying for labor only to have a defective product arrive. We want to make this right immediately, including a look at those return shipping costs. Please reach out to us at help@sundaycitizen.co with your order number so we can prioritize a full resolution for you.
Return problems
My order said return by June but when I tried, return site sad item can’t be returned.
2 May 2026
Unprompted review
Reply from sundaycitizen.co
Hi Jane, I'm sorry for the confusion! If your order stated a June return window, we will absolutely honor that. It sounds like there may be a technical glitch on our return portal. Please don't worry, reach out to our support team at help@sundaycitizen.co and we will help you with the return process so you don't miss your window. We’re here to help!
I am extremely unhappy
I am extremely unhappy, because I received the WRONG SIZE of my comforter. I sent an email asking for information on a return and possible exchange 6 days ago and have not heard a word from the company.
27 April 2026
Reply from sundaycitizen.co
Hi Bertha, I am so sorry for the frustration of receiving the wrong size comforter and for the feeling that you’ve been left without an answer. We know how disappointing it is to wait for a resolution!
I’ve just looked into your order, and it appears our team actually responded to your email the very same day it was received. Since you haven’t seen it, there’s a good chance our reply may have been filtered into your spam or junk folder by mistake.
We want to get that exchange processed for you immediately. We will send a follow-up email right now to make sure it reaches the top of your inbox. Please keep an eye out for it, or feel free to reach out to us at help@sundaycitizen.co if it still doesn't appear. We’ll make this right!
Great quality bedding
Great quality bedding. Have bought several items. Definitely one of my go to’s for quality.
25 April 2026
Reply from sundaycitizen.co
Hi Miranda, thank you for being a repeat customer! We love being your go-to for quality bedding.
A Must Have Blanket
These blankets are heaven ✨ After a long day, coming home and curling up under this soft blanket is so comforting…the best!
18 April 2026
Reply from sundaycitizen.co
Hi Sandy! There’s nothing quite like curling up after a long day. We’re so honored to provide that 'heavenly' comfort for your home.
It was easy to order and arrived in a…
It was easy to order and arrived in a timely fashion. I’ve washed it before using and no shrinkage and stayed soft. Using it now on my bed and really like it.
17 April 2026
Reply from sundaycitizen.co
Hi Geralyn, thank you for the update! We’re so glad to hear the 'wash test' went well and the softness stayed perfect. Enjoy those cozy nights!
Obsessed with the product and service!
1 May 2026
Unprompted review
Reply from sundaycitizen.co
We are obsessed with your support! Thank you so much for the kind words, TY!
Reply from sundaycitizen.co
So happy you're happy, Shae! Thanks for the wonderful feedback on your new comforter.
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