I purchased their Vegan Vanilla Protein, Vegan Clear protein and Magnesium supplement. Vegan Vanilla is a big success. I love its taste and consistency. Vegan Clear protein is a total disaster. I... See more
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I have ordered 100mg duo pack of kaneka coq10 The reason I chose this brand was that it has been qualified as a pure product and it’s vegan. The delivery time was respected and the benefits of this p... See more
There are products I LOVE from this brand: the Melatonin in spray, the Matcha Latte, the Curcuma latte, and several vitamins. Today I ordered the protein Cappuccino and the taste is horrible. Everythi... See more
Company replied
The best one quality pure supplements available in the UK. Every woman needs Iron Bisglycinate, Vitamin C, because we all have low ferritin level and it's affects absolutely everything in women's... See more
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Herbal Medicine Store
- Pharmaceutical Products Wholesaler
Written by the company
Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
Contact info
Potsdamer Straße 83, 10785, Berlin, Germany
- service@sunday.de
- sunday.de
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Gold Standard for Transparency and Bioavailability in Germany
The supplement market in Germany is already operating at a high level, but Sunday Natural sits at the top of the mountain. I actually discovered them through a Gemini AI search while looking for the highest-purity, local supplements available here, and they haven't disappointed.
What sets them apart is their "True Clean Label" philosophy. There are no unnecessary fillers or synthetic binders, just high dosages and excellent bioavailability. After doing some research, I realized they aren't cutting corners on raw materials either. Seeing them use gold-standard forms like OptiMSM and Kaneka Ubiquinol is a huge green flag for anyone who actually cares about what they're putting in their body.
The attention to detail even extends to the packaging. They use brown-tinted amber glass, which is essential for protecting sensitive compounds from UV light and maintaining potency. It's much more professional than the standard plastic tubs you see elsewhere.
Despite having a massive catalog, their online shop has great UX and is surprisingly easy to navigate. My orders always arrive well-packaged and damage-free within a reasonable delivery window.
If you’re looking for professional-tier nutrition with full transparency, Sunday Natural is the clear winner in the DACH region.
2 March 2026
Unprompted review
Missing order with no update and extortionate postage
I can’t seem to get an update on an order: a small single item that cost almost £5 for postage and almost a week later and three emails requesting information and I’ve still heard nothing.
23 February 2026
Unprompted review
Reply from Sunday Natural
Dear Zoe,
thank you for your feedback. We are very sorry to hear that you have not yet received an update regarding your order — we understand how frustrating that must feel.
In order to properly check the status for you, we kindly ask you to provide your order number, as we are unfortunately unable to locate your purchase based on this review alone. Please feel free to contact us directly with the details so we can investigate immediately.
Regarding your comment about the postage costs: we understand your concern. We do offer a free shipping threshold, and once the minimum order value is reached, shipping is free of charge. For orders below that threshold, shipping fees apply to cover handling and international postal costs.
We would very much like to clarify this for you and resolve the situation as quickly as possible. Please get in touch with your order details, and we will prioritise your case.
Kind regards,
Sunday Natural Team
Super effective supplements and I…
Super effective supplements and I recommend their supplements almost daily to people
22 February 2026
Unprompted review
No order confirmation, no tracking, no answers
I ordered and payed immediately with PayPal. No order confirmation, no tracking, no answers to my order status. I contacted them several times and received AI generated answers with no result or content to my order status. Today, I really prefer a refund and thats it. This is definitely not a relexed shopping experience.
19 February 2026
Unprompted review
Reply from Sunday Natural
Dear Mario,
we are sorry to read that your shopping experience felt frustrating. We fully understand how concerning it is not to see an order confirmation or tracking information.
After reviewing your case, we can confirm that a member of our team responded to you personally yesterday.
It appears that the order was placed using a different email address than the one you later used to contact us. The order confirmation and all related information were automatically sent to the email address provided during checkout. This may explain why you did not initially receive the confirmation in your primary inbox.
We have clarified this directly with you and are, of course, happy to proceed with a refund if that remains your preference.
Please feel free to reach out to us again with the correct order email address so we can assist you immediately.
Kind regards,
Your Sunday Natural Team
Package never arrived
The package ordered on 29 January never arrived. First, I never received the shipping confirmation, and only got an answer when I sent an email that the package was sent. Since the package hasn't arrived 10 days after the order, I emailed again, to which I received a tracking number with Osterreichische Post that doesn't show status of the package. I emailed several times again, requesting my money back, but never received an answer.
16 February 2026
Unprompted review
Reply from Sunday Natural
Good day Anja,
Thank you for taking the time to share your experience with us. We are very sorry to read that your order has not arrived and that you did not receive satisfactory feedback from us. We fully understand how frustrating and disappointing this situation must be for you, and we sincerely apologize for the inconvenience caused.
Thank you for your feedback regarding your order. We are sorry that your package has not yet been delivered by our shipping provider and that you have not received clear information about the shipment so far.
We would like to look into your case more closely and investigate the cause of the missing delivery. Could you please provide us with your order details so that we can promptly check the status of your order and work toward a quick and appropriate solution?
We would like to assure you that we carefully process every incoming request and that it is very important to us to resolve issues as quickly as possible to ensure your satisfaction with our service.
Thank you very much for your understanding and patience.
Kind regards,
The Sunday Natural Team
Not a good start!
Hmmmm first time ordering, email received on 7 Feb stating order shipped it’s now 11th Feb no updates and evri state package is still with sender so feeling a little confused and disappointed especially given how much they charged for delivery. Now awaiting a reply to my query in 1-2 business days ? So who knows but not a good start! Edit: Item received 12th Feb so not sure whether Evri hadn’t scanned the item when they had received just a little miscommunication? maybe other delivery options should be made available
11 February 2026
Unprompted review
Reply from Sunday Natural
Dear L.C.,
Thank you for sharing your feedback. We’re very sorry that your first order did not arrive as expected and that this has caused confusion and disappointment.
We would like to resolve this issue as quickly as possible. Please provide your order details (order number and date) so we can check the status of your package and ensure either delivery or a refund.
We understand how frustrating delays can be, especially with a first order, and we truly appreciate your patience. Your feedback helps us improve our service and communication for all our customers.
Kind regards,
The Sunday Natural Team
Delivery failure and frustraions of communications with Sunday Natural
Delivery failure.
Sunday Natural shows order status "complete" whilst courier after 5 days of so-called order compete continues to state "We're expecting it "
Sunday Natural appeared to ignore my first message concerning their apparent delivery problem.
My subsequent message stating Sunday Natural potential Breach of Contract resulted in an almost immediate reply of " we will come back to you as soon as possible"
I have not received a reply to my asking when the outcome of "as soon as possible" will occur.
I notice "frustrations with communications" is not unkown when dealing with Sunday Natural.
Next Moves
Ask Sunday Natural to confirm exactly when the parcel was collected. If they can't provide proof of collection (like a manifest or drop-off receipt), it’s likely still with them.
Set a Final Deadline: Specify a "reasonable" time for delivery ( another 7 days). If this is missed this, I have the right to treat the contract as ended and demand a full refund.
Such is the customer price of dealing with Sunday Natural
They failed the tests of "make it easy on your customer" and "you're only as good as your last customer"
Still failing to get any useful reply from Sunday Natural and with numerous failures to reply, I decided I'd had enough with what I considered to be one of the worst time wasters I've experienced for internet orders. I resorted to a refund from paypal...
Subsequently, received reply from Sunday Natural through Trustpilot which was helpful in explaining their situation including a recognition that they need to do better. However, the response still left the whole business of date of delivery unanswered. I paid for delivery with expectations given their stated delivery timescale.
It may well be that Sunday Natural has highly rated products which in my experience are badly let down by their delivery and customer service performance.
Fortunately, there are other suppliers that may perform better in terms of delivery and customer service performance.
9 February 2026
Unprompted review
Reply from Sunday Natural
Hello Barry,
thank you for taking the time to share your experience – we’re genuinely sorry for the frustration this situation has caused. We completely understand how concerning it is when an order shows as completed while the courier tracking has not yet updated.
To clarify: the order status “completed” in our system means that the parcel has left our warehouse and been handed over for international transit. In some cases, tracking updates from the local courier (Evri) only appear once the parcel reaches the UK border and is scanned into their network. Unfortunately, this can take several days and is outside of our direct control.
That said, we agree that our communication should have been clearer, and we regret that our earlier wording did not meet your expectations. This is not the level of service we aim to provide.
We are actively monitoring your shipment and will follow up directly if the tracking does not update within the expected timeframe. Should the parcel fail to arrive, we will of course arrange a suitable solution in line with your consumer rights.
Thank you for your patience, and we appreciate you bringing this to our attention.
Kind regards,
Yours Sunday Natural Team
Good products thank you!
13 November 2025
Unprompted review
First time customer and I'm very happy
First time customer and I'm very happy. The product arrived within the delivery times stated and use by dates are well into the future (2027). I like the emphasis on the purity of the products, the dark bottles etc and like others mentioned, I will also be a long term customer if the quality stays as is.
21 January 2026
Unprompted review
Items were not delivered
Items were not delivered, still waiting for refund from an order placed 6 months ago!
27 January 2026
Unprompted review
Reply from Sunday Natural
Hello,
thank you for your feedback.
We would like to clarify that the parcel was returned to us by the carrier, and you were informed about this by our customer service. Following the return, the refund was successfully processed on 23 October to the PayPal account used for the original payment.
We kindly ask you to check your PayPal account and the transaction history associated with the email address used at checkout, as PayPal refunds are credited directly there.
If you are unable to locate the refund, please feel free to contact us again with your order number, and we will be happy to assist you further.
Kind regards,
Sunday Natural Customer Service Team
Aggressive Spam & Data Misuse
Do not order. Before the product even arrived, I started receiving multiple spam emails. Unsubscribing didn’t help. Despite explicitly requesting not to create an account at checkout, they created one anyway. I formally requested deletion of my account and data, but it was ignored. I’m now being spammed every few hours.
17 January 2026
Unprompted review
Reply from Sunday Natural
Dear Anna Fischer,
thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand how frustrating repeated newsletter emails can be.
After carefully reviewing our records, we are unfortunately unable to locate a prior request for account or data deletion under the details available to us via Trustpilot. In order for us to investigate this properly and resolve the matter immediately, we kindly ask you to provide the email address used for your order and/or newsletter subscription here on Trustpilot (or via a direct message, if available).
Regarding the newsletter:
You can unsubscribe at any time using the “unsubscribe” link at the very bottom of each newsletter email. If the link is not immediately visible, please open the email in full view and scroll down to the end of the message. Once we have your email address, we can also manually and permanently remove it from our mailing list.
Please note that customer accounts are created automatically during checkout for order processing and access to order-related information. However, of course, we fully respect GDPR requirements, and we will delete your account and personal data promptly once we can clearly identify it.
We appreciate your cooperation and would like to resolve this for you as quickly as possible.
Kind regards,
Sunday Natural Customer Service Team
Total shipping failure
Total shipping failure. During the checkout process I selected the option of having my parcel delivered to a Relay locker at my local supermarket. Having waited for almost two weeks, I discovered yesterday that the shipping label did not have my name or the address of the Relay locker on it, just the town and postcode. The package has been left at my local Post Office but they cannot give it to me because it doesn't have my name on the label, so they say they have no option but to send it back. I have had email correspondence with Sunday Natural but I think their customer service is only AI because the responses are too quick to be human. So now I'm waiting to see how this can be resolved, meanwhile I'm without the product I ordered and have lost confidence in this company.
EDIT 24/01.26: Still not heard from a human member of their support team, nor is there any response posted here. They clearly don't care about providing good customer service, despite how much they protest that they do.
EDIT 26/01/26: To Sunday Natural: You have all the details about this catastrophe, including the order number, my numerous emails to you (all of which have been responded to by AI) and the complaints form that I filled in. Order #12000278915. Please do something to resolve this!
23 January 2026
Unprompted review
Reply from Sunday Natural
Dear Customer,
thank you for taking the time to share your experience. We are genuinely sorry for the frustration this delivery issue has caused you.
A shipment without a recipient name or correctly assigned relay locker address should not happen, and we fully understand why this has led to a loss of confidence. We also want to clearly clarify that our customer service is handled by trained human agents; while we use automated acknowledgements to ensure quick response times, complex cases such as yours are always reviewed and resolved by our customer service team.
To investigate this properly and take immediate action, we kindly ask you to contact us directly via our contact form and include the following details:
Your order number
The country and carrier used for delivery
The relay locker / pickup point selected at checkout
Without this information, we unfortunately cannot access the shipment details or intervene with the carrier.
Once we receive these details, we will:
review the shipping label and checkout data,
clarify why the relay locker information was incomplete,
and ensure an appropriate solution (refund or reshipment) is provided promptly.
We regret that this experience has fallen short of our standards and appreciate the opportunity to look into this matter properly.
Kind regards,
Sunday Natural Team
Customer Service Declined rapidly (a…
Customer Service Declined rapidly (a friend only had great things to say about them a few years ago), no idea if I'll get my order in time for a friend to bring with him.
It's very sad to see such a great company, messing it up by relying on AI instead of having real humans in their customer service who can help. All messages so far have been clearly done by AI, so no real human contact. And there seem to be no escalation processes in place to help customers.
In addition, from my understanding they have misleading details on their website around Delivery which led to this situation.
23 January 2026
Unprompted review
Reply from Sunday Natural
Dear Catrina,
thank you for taking the time to share your feedback. We are genuinely sorry to read that your recent experience has led to disappointment, especially as you came to us based on a positive recommendation.
We would like to clarify a few important points to provide transparency:
Customer service model: We do not rely solely on AI. We use AI as a first-response and support tool to ensure faster handling of standard inquiries, but our customer service is supported and overseen by trained human agents. Escalation processes to human experts are in place, particularly for order-related or complex cases.
Your order status: You placed your order on 21.01 and selected prepayment (bank transfer) as the payment method. While banks indeed process transfers faster today, the payment must first reach our bank account and is then booked once daily to orders.
We can confirm that your payment was received, processed accordingly, and your order has already been shipped.
Delivery information: Our delivery timelines are based on dispatch after successful payment booking. We regret if this was perceived as misleading and will take your feedback seriously to further improve clarity on our website.
We fully understand the concern when an order is time-sensitive, especially if it is intended to be taken along by a friend. We are sorry that this caused uncertainty and frustration.
Should you need any further assistance or clarification, a human member of our customer service team will be happy to support you directly.
Best
Sunday Natural Team
Great service
Great service, delivery came on time and was easy to track.
16 January 2026
Unprompted review
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