Ordered a part almost week and half ago, received email stating it’s shipped, click on tracking info and it tells me no tracking available. Called them multiple times during the day, left numerous mes... See more
Company replied
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See what reviewers are saying
They deserve a zero rating for offering a part that says in stock and will arrive in a week but after the week of waiting doesn’t show. Another week almost after I was told “lost in the main” the agen... See more
Company replied
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... See more
Company replied
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... See more
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Company details
Written by the company
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Contact info
2000 W. Baseline Road, 92376, Rialto, United States
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
3.1
Average
134 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome floor mats for my 2018 Ford…
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to the competitors. I actually like them better than the Husky floor liners I bought for a previous vehicle at twice the cost. Thank you!
2 April 2025
Reply from SuncentAuto
Dear,
Thank you so much for your kind words and support! We are truly honored that you love our product and deeply appreciate you taking the time to share your experience. Customer feedback like yours is what motivates us to keep improving.
Our team is committed to ensuring that every interaction with our brand meets your expectations. If you ever need assistance or have suggestions in the future, please don’t hesitate to reach out—we’re here to help.
Wishing you many more enjoyable moments with our product!
Warm regards,
Reply from SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Used/defective
The part I received was both obviously used and messed up. As it was a catalytic converter, my guess is that it was stolen. Returning it was a joke, they asked for all sorts of personal info that made me think they were trying to steal my identity! Do not use them.
3 April 2025
Unprompted review
Reply from SuncentAuto
Dear,
First of all, I sincerely apologize for the inconvenience this has caused you.
Could you please provide your order number or the email address you used to contact our customer service center? I’ll look into the issue and inform the relevant team so they can resolve the after-sales matter for your order as soon as possible.
Regarding the return issue you mentioned, as far as I understand, our customer service team usually needs to ask for the reason for the return, the specific product(s) being returned, photos of the package, your vehicle information, and your current shipping address.
This process helps us categorize the return, ensure it meets our return policy, and verify that the information provided matches the details in our system to protect our customers’ rights.
Wishing you a great day!
Reply from SuncentAuto
Dear,
Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience.
If you encounter any problems, you can contact our customer service center at any time.
Wish you a pleasant day.
I ordered headers for my 1984 ElCamino
I ordered headers for my 1984 ElCamino. The description indicated that they would be compatible. I received them in a reasonable timeframe but they are not compatible m. The 1984 requires smog ports. These do not have them. Like California, Utah is cracking down on emissions. Anything newer than a 1983 model year needs to pass emissions. Suncentauto offered me $50 to make the issue go away. I want a full refund and now they are not responding. Turn and run from these scammers. Oh BTW, they are made in China. Go figure!!
16 December 2024
Unprompted review
Reply from SuncentAuto
Hello,
I sincerely apologize for the inconvenience caused. Could you please provide your order number or email address so I can look into your after-sales situation?
Regarding the $50 issue, this was likely one of the solutions offered by customer service. The idea is that you can keep the products and handle them yourself, and they would provide a $50 refund as compensation. Of course, they also likely offered a full return and refund option.
As for not receiving a response, this shouldn't happen, as the customer service team clears all emails daily.
Please provide your order number or email address, and I will check into it for you.
I apologize again for the inconvenience caused.
Reply from SuncentAuto
Dear,
Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience.
If you encounter any problems, you can contact our customer service center at any time.
Wish you a pleasant day.
Suncentauto sent me my Cadillac…
Suncentauto sent me my Cadillac converter on December 12 didn’t receive it until December 24. The part that I received the Cadillac converter looks like it’s trashed. It looks like they got it from a junkyard and sprayed it off. It smelled like they cleaned it. I got pictures of it so the product was not what I expected look like somebody just welded it so I asked to send it back within the time that I was allowed which was 45 days I received it on December 24 and I called her for a refund or a replacement which they didn’t do which they offer. I called them on February 3 which is 43 days after I received it so they’re not honoring their 45 day return policy so please people out there do not order from this company. This company is a scam.
25 December 2024
Unprompted review
Reply from SuncentAuto
Dear,
I sincerely apologize for the inconvenience caused. Regarding the issue you mentioned, could you please provide your order number or email address? I will check the details for you. If there was any mishandling in the after-sales process, I will request a reassessment and proper resolution.
Once again, I deeply regret any trouble this has caused you.
Best regards,
Reply from SuncentAuto
Dear,
Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience.
If you encounter any problems, you can contact our customer service center at any time.
Wish you a pleasant day.
Quick and great customer service!
5 December 2024
Unprompted review
Reply from SuncentAuto
Dear Customer,
We are delighted to have you as our customer. We appreciate you taking the time to share your experience. it means a lot to us.
Thank you for choosing SuncentAuto, and we wish you a wonderful day!
Dodge Charger Headlights
I ordered headlights for my dodge charger from SuncentAuto based on my owners manual recommendations only to find out my headlights had an upgraded part. I contacted customer service and provided them with the requested photos and information. Upon receipt of my information, customer service promptly provided replacement headlights that were an exact fit for my car. Their customer service hands down made all the difference for me! I'll definitely purchase parts from SuncentAuto in the future.
21 November 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance.
Have a great day.
WTF?!?...If your gonna offer products…
WTF?!?...If your gonna offer products to those on the west coast with a west coast address and area code. You should be open on west coast hours! I'd like to know why I havent received my order and cant even talk to someone at least from India to tell me over the phone they dont know where it is! The tracking shows my order on the way for the past week and its coming from a warehouse 15 miles away from me. Thats crazy!
5 November 2024
Reply from SuncentAuto
Hello,
I apologize for any inconvenience caused.
Could you please confirm if you have received your package? We have warehouses on the East Coast, West Coast, and South of the U.S., and we typically prioritize shipping from the warehouse nearest to the delivery address. However, sometimes stock availability may cause shipments to come from other locations.
Regarding our customer service hours, you can find this information, along with our phone support contact details, on our website. Additionally, if you have any questions, please feel free to reach out to our email support team—they’ll respond within 24 hours.
Have a great day!
Poor light output
The delivery service was excellent! However, the lighting is very poor. It’s so dim I can barely see the lane markers on the street.
5 November 2024
Reply from SuncentAuto
Hello,
I apologize for the inconvenience caused.
However, our bulbs are very bright as they are LED, which are much brighter than halogen bulbs. We have had customers previously wanting to return products because the bulbs were too bright and caused glare for oncoming vehicles.
It seems you might be experiencing an unusual issue with the usage. I recommend contacting our customer service center for assistance. Please provide them with your order number, details of the issue, and your vehicle information. They will help resolve the problem for you.
Wishing you a pleasant day!
They have a terrible refund support
They have a terrible refund support. I have emailed them about sending back wheel spacers with the wrong thread type and haven’t gotten a response.
Even the tracking on this package never worked it just showed up about a week after they originally said it would be here.
I would advise not using this company for anything you need.
19 September 2024
Unprompted review
Reply from SuncentAuto
Hello,
First, I sincerely apologize for the issue you've encountered. If you could provide me with your email address, I can look into this for you.
Our customer service center processes emails during business hours, so if you haven't received a reply to your email, I will be happy to assist you in checking on it.
I'm truly sorry for any inconvenience this has caused you.
I'm thinking fake company
I'm thinking fake company - when i put in the tracking order they say they cannot find it, however it has shipped. i called 3 pm WST - they have not responded - 3 days ago. GOing to try to get my money back. This may very well be fraud.
17 October 2024
Unprompted review
Reply from SuncentAuto
Hello,
May I ask for your order number? I can help you check it. I completely understand your concerns and will assist you in resolving the issue. Of course, you can also contact our customer service center for further assistance.
Wishing you a wonderful day.
Refuse to refund brand new, unused parts
I ordered wheel adapters for my brother's truck. On the ordering page, it stated parts will fit truck. When the parts arrived. They were too small.. the parts were never used, and were still in their original box.. i contacted these dirty rats. They told me, it's my fault I ordered the wrong part. I can send the adapters back, but I have to pay the shipping cost, or I can keep the parts and they will give me $25 to be done with the refund process. Now they telling me, I have to send them a tracking number before my refund process will begin.. i called them the first day, my calls went thru. Called the next day, my number is blocked and goes straight to voice mail.. they deserve a BIG 0 for my rating score.
10 October 2024
Unprompted review
Reply from SuncentAuto
Hello,
I sincerely apologize for any inconvenience caused. Could you please provide me with your order number and the email address you used to contact the customer service center? I will assist in checking the details for you.
If your after-sales issue has not yet been resolved, I will remind them to expedite the process. Regarding the tracking number you mentioned, if you have already returned the package, it must be provided to the customer service team. Otherwise, they won't be able to match the returned package with your order information, as this matching process is done manually.
Wishing you a pleasant day.
I ordered from here a little over a…
I ordered from here a little over a week ago and still didn’t receive my package.
4 October 2024
Unprompted review
Reply from SuncentAuto
Dear Keira Matlock,
We sincerely apologize for all the waiting! Although we strive to ship the products to customers as soon as possible, there might be a short delay in the shipment due to the weather or other reasons. We have documented your voice and will make some improvements in the near future. We really appreciate your feedback!
Feel free to reach out to our customer service support if there is anything we can help you with.
SuncentAuto Support Team
Reply from SuncentAuto
Dear Customer,
We are delighted to have you as our customer. We appreciate you taking the time to share your experience. it means a lot to us.
Thank you for choosing SuncentAuto, and we wish you a wonderful day!
Great Product
Well, my wife and I are using our first set now. And they have helped a great deal on the back roads. We decided we wanted to have a replacement set when needed. Good product.
3 September 2024
Reply from SuncentAuto
Hello,
Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance.
Have a great day.
Great company
I have ordered from SuncentAuto a couple of times and both times were great. The shipping was fast and the quality of the product was very good. The price was the best out there with the product being better than more expensive ones.
4 September 2024
Reply from SuncentAuto
Hello,
Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance.
Have a great day.
I ordered a catalytic converter and the…
I ordered a catalytic converter and the part didn’t fit my car. I called multiple times with no response. I finally get in touch with someone and they tell me that I’ll get an email. I never got the email, so I requested another return label via email. They ask me questions about my car. After replying I then get told I have to pay for the return shipping. I asked if they can at least go half because I shouldn’t have to pay to send the product back. The response I get next was it’s after the 90 day return now so they will offer me a 15% discount on my next order within 30 days. This place is a scam. They claim they replied back to me and I ignored the email. Like let’s be for real… why would I ignore an email and I paid over $200 for this junk, smh?? This site is a scam and they email you back in the middle of the night. I checked my junk folder and no I didn’t get a response there either. But I guess I’m out of $212, smh. It’s better to pay more for a guarantee part than save money and waste it. SCAM SCAM SCAM
28 May 2024
Unprompted review
Reply from SuncentAuto
Hello,
I apologize for any inconvenience this may have caused.
However, if it has been over 90 days, it is beyond the return period according to our return policy. You should check the product upon receipt to ensure it is suitable. A 90-day return window provides ample time for returns.
Thank you for your understanding.
Best regards,
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