Ordered a part almost week and half ago, received email stating it’s shipped, click on tracking info and it tells me no tracking available. Called them multiple times during the day, left numerous mes... See more
Company replied
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See what reviewers are saying
They deserve a zero rating for offering a part that says in stock and will arrive in a week but after the week of waiting doesn’t show. Another week almost after I was told “lost in the main” the agen... See more
Company replied
Awesome floor mats for my 2018 Ford Explorer Sport. They fit great, are sturdy, and provide excellent coverage to protect my carpet from the muddy feet of children. And at a great price compared to th... See more
Company replied
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... See more
Company replied
Company details
Written by the company
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Contact info
2000 W. Baseline Road, 92376, Rialto, United States
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
3.1
Average
134 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought new LED bulbs for my daughters…
Bought new LED bulbs for my daughters Malibu. Received them in good time. This car is a four bulb system, so it was different then what was sent to us. Emailed them with the problem and Lucas helped me out and sent me the 2 correct high beam bulbs. Fit per fect in the car and they are very bright bulbs . Good product and service the way its supposed to be. Would do business with this company again. Thank You Lucas for all your help!!!!!
2 April 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Amazing customer service
Amazing customer service. Will be coming back for future business as well as recommend to friends and family.
10 April 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Quick response and resoulution
Dropped one of the clips in my engine bay and their customer support team was quick to respond and send me a new one. Thanks guys!
8 April 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
Customer Service
Had an issue with a product I bought over a year ago. Couldn't find my receipt or purchase information. Emailed them and spoke with Lucas. He not only found my information but solved my issue very quickly. Impressed with their customer service and support!
27 March 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
Ordered a combo combo lights for a…
Ordered a combo combo lights for a truck and the high beams where the wrong size emailed customer service they replied right away and got me what I needed within a couple of days
29 March 2024
Unprompted review
Reply from SuncentAuto
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
I purchased headlight bulbs for my 2019…
I purchased headlight bulbs for my 2019 Kia Sorento but sadly, the headlights did not fit my car. So, after reaching out to customer service, we were able to find the correct bulbs and they were shipped out in a great timely manner and they work great. Thanks Dina and the SuncentAuto family
15 March 2024
Unprompted review
Reply from SuncentAuto
Hello,
I'm thrilled to hear that you've finally resolved your issue, and I hope our product provides you with a great user experience. If you encounter any further issues down the road, feel free to reach out to us anytime, and we'll do our utmost to assist you.
Wishing you a fantastic day.
Great customer support.
I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent the correct bulbs (which work great) within a couple of days! I have nothing but good to say about Suncentauto and their customer support especially Dina.
11 March 2024
Unprompted review
Reply from SuncentAuto
Hello,
I'm thrilled to hear that you've finally resolved your issue, and I hope our product provides you with a great user experience. If you encounter any further issues down the road, feel free to reach out to us anytime, and we'll do our utmost to assist you.
Wishing you a fantastic day.
quick delivery
7 March 2024
Reply from SuncentAuto
Hello,
Thank you very much for your support. We are delighted to have been of service to you. If you encounter any issues in the future, please don't hesitate to reach out to our customer service team.
Wishing you a pleasant day.
Best regards.
led bulbs for my 1969 El Camino
I ordered led bulbs for my 1969 El Camino they fit and light up very nicely. They have fast delivery and when I had a problem the customer service was 100% no hassle.
7 March 2024
Reply from SuncentAuto
Hello,
Thank you very much for your support. We are delighted to have been of service to you. If you encounter any issues in the future, please don't hesitate to reach out to our customer service team.
Wishing you a pleasant day.
Best regards.
I ordered a part from them a couple…
I ordered a part from them a couple weeks ago, turned out to not be the part I needed and they pretended to care and e-mailed me like I was gonna get my refund & then just stopped responding. I’ve reached out, called, emailed and still nothing. Very disappointed and upset.
8 March 2024
Unprompted review
Reply from SuncentAuto
Hello,
I'm sorry for any inconvenience caused. Could you please provide me with your order number? I'll look into it for you.
Normally, this kind of situation shouldn't happen. Our customer service team clears emails every day.
Please rest assured, we will assist you in resolving your issue.
Looking forward to your update.
Best regards,
Let’s start with customer service
Let’s start with customer service. I called all day. Nobody answered. I left a message. Nobody got back to me. Then let’s move over to shipping time. I ordered the product Wednesday morning it didn’t get to me until Thursday night the next week. Now let’s talk about the product itself. These are cheap items from China. It didn’t work. I got the exact part that was listed for my car. It didn’t work. Now let’s move onto returns redefined print they guarantee returns, but there are a lot of conditions for a return. Once again, I called customer service to return the item. They said they would send me a link in the email to return they never did. Stay far away from this website and this company.
21 February 2024
Unprompted review
Reply from SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Horrible customer service
Ordered a part almost week and half ago, received email stating it’s shipped, click on tracking info and it tells me no tracking available. Called them multiple times during the day, left numerous messages, emailed them and got no response from anyone in any form of contact. Facebook messanger doesn’t answer either. Will do calling my credit card company for a dispute tomorrow
21 February 2024
Unprompted review
Reply from SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Review on SUNCENT regarding false…
Review on SUNCENT regarding false return policy. Ordered a kit for my 6.7 Cummins diesel. It didn’t fit my truck based on what parts I’ve observed. They so far haven’t honored the return policy. I’m going to file a charge back soon with my credit card company. I would steer clear of working with them and find someone else who values customer service. To be clear they said they would honor the return and send an email as well as have manager called me.
Not one email. Not one call or message. I’ve called several times. Very difficult to get ahold of anyone. No emails from them in the SPAM box. I’ll be sure to share with my online community (forums, Facebook, Reddit, Discord, etc) to steer clear of them if it’s not further resolved.
12 February 2024
Unprompted review
Reply from SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Did not ask for refund want you back…
Did not ask for refund want you back your product
21 February 2024
Unprompted review
Reply from SuncentAuto
Hello,
Your order has been refunded for you. Do you have any other questions? I've only checked your order information, so if your product hasn't been returned yet, you can handle it on your own.
If you haven't received the refund, please let me know, and I'll investigate further for you.
Best,
Ordered some bmw headlights from this…
Ordered some bmw headlights from this company a few weeks ago. Still hasn’t arrived and when I check it says it’s been returned. I’ve emailed 4 times, called on 2 separate occasions. The online help bot doesn’t work, the Facebook messenger pages has me on read for over a week. This place is a scam. I want my money back
Edit- (since reply) checked all folders of email. There was no email found, still have no response from messenger, contacted my credit card to dispute the charges. Ordered from another company and will be here tomorrow ✌️new company- LED Light Street
2 February 2024
Unprompted review
Reply from SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
Hello,
If possible, could you please provide me with your order number? There are still some issues regarding your refund that need to be addressed, and I would be happy to assist you with them.
Best regards,
Wrong parts, No help!
Wrong parts, no help. These guys sent me some parts I ordered for my f150. The parts were wrong, the measurements and bolt patterns were off.
When I contacted them by phone and email, no one returned my calls or emails. I got stuck with $160 in parts I cant use!
Dont shop here for sure.
26 July 2023
Unprompted review
Reply from SuncentAuto
Hello,
First of all, I sincerely apologize for any inconvenience caused.
Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue.
By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there.
Rest assured, we are committed to resolving your issue promptly.
Best regards,
I still have yet to receive my order
I still have yet to receive my order. It is January 27th and the last shipping update was January 16th. I can’t review something I don’t have.
8 January 2024
Reply from SuncentAuto
Hello,
Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order.
The new tracking number is expected tomorrow. If you have any further questions, feel free to contact support@suncentauto.com.
Wishing you a pleasant day.
Never received my order
Never received my order. I left messages and emails several times with no call back or return emails I want to cancel and a refund
6 January 2024
Reply from SuncentAuto
Hello,
Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order.
The new tracking number is expected tomorrow. If you have any further questions, feel free to contact support@suncentauto.com.
Wishing you a pleasant day.
Ordered an A arm replacement kit with…
Ordered an A arm replacement kit with ball joint and tie rod ends with hardware. Was sent wrong tie rod ends. Had to buy from local store. Notified suncent and no solution yet. They do not email back.
13 January 2024
Unprompted review
Reply from SuncentAuto
Dear，
Thank you for your message.
Could you please provide your order number and email address? I will look into this for you. Our system checks email responses daily, and if a customer service representative fails to handle emails on the same day, there are consequences. Please also check your spam folder for our response.
Looking forward to your reply. I'm happy to assist you.
Have a great weekend.
Best regards.
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