Sunbabystore.com Reviews 

Absolute terrible experience. Got sent the wrong size and even though their policy states they will provide return shipping if they make a mistake, they did not honour it. Used weaponised incompetence and were awful to deal with. Terrible quality for the prices paid. Please do not buy from them and save yourself the trouble.

I’m super impressed! Every time I order from them, it arrives faster than I expect. The team’s consistency and speed are just awesome!

I should have read the reviews too. Ordered a costume for my son’s book week costume and paid additional postage for express shipping within 2-5 days. Day 5 and my item has not arrived. I reached out to Sunbaby and requested a refund as the tracking number they supplied is not recognised. They advised me that I have to wait to receive the item before they can apply for a shipping credit. If/when it arrives it will be useless as the event we ordered it for will have passed. Very dissatisfied customer here

I ignored the reviews and made a pretty dumb mistake buying a dress from this company. Don't do it to yourself. They don't provide return labels and they won't refund you the full amount.

I ordered this set with a hat and the hat came with a hole in the front. I reached out asking for a label to return the item for a refund. Their return policy states if the issue is their fault they bear the cost of return shipping. They tried to first haggle how much of a refund I would get (starting at 50%) and now will not provide a label. I’m having to do a charge back with my AMEX. There are so many great costume suppliers do NOT buy from them because if you run into issues you’re screwed. Their site says they’re based in Cali but they 100% ship and operate their customer serviced from China.

Horrible quality for insanely high prices. The costume I got felt like tissue paper and looked nothing like the photo, all the detailing was peeling off stickers and the fabric was horrible. The store didn’t reply to me for over a week when I tried making a return and I had to file a claim with PayPal before I got a response back. Then they made me pay for shipping to send the items to a residential address in Florida, and I’m still waiting for a refund three days after the package was delivered.

Purchased 6 flowergirl dresses. Merchant sent 6 dresses, but NOT the dresses I ordered. Photo of dresses I ordered looks nothing like the dresses I received. Merchant must think I’m blind???

Customer service is a joke. NO response to emails I’ve sent requesting a prepaid return label and full refund.
PayPal is involved and next, I will dispute the credit card purchase with my bank.

DO NOT DO BUSINESS WITH THIS WEBSITE!

Purchased a Halloween costume on Amazon on 9/9/2022. Paid through PayPal. I got a text right away from PayPal saying I paid X dollars to: and the rest was in Chinese. Five minutes later, the text disappeared, along with my order on Amazon, but money was paid. Amazon can't track with no order number. Still hoping PayPal will reimburse.