My dad was mis sold a sofa from suite world. He is a 94 year old man with dementia and they seriously over charged him messed him about on delivery and it was actually delivered the day before he end... See more
Company replied
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Firstly sent an inferior plastic setee absolutely no leather on it although I was assured it was real leather. Secondly another setee delivered, colour not as shown. Apparently colours onli... See more
What a nightmare ,paid £1400 for a two seater sofa in September 2020 was promised delivery December before Christmas.Did not receive any contact so phoned end of Nov to be told I wouldn't get it until... See more
Company replied
Searching for the perfect sofa, went to all the big retailers but was disappointed with the quality of service ( either ignored or stalked) and selection of sofas offered. Visited Suite world and was... See more
1.9
Poor
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Leather sofas inferior quality
Bought 2 leather sofas 2 years ago. Leather is peeling off on both sofas and springs are uncomfortable on one of the sofas. Contacted Gary at the store he asked me to send photos, which I did. I asked him if the sofas were aniline or whether he’d sold us bonded leather. He insisted they were aniline. I contacted Gary again to check he’d received my email and to see what he thought. He agreed that it wasn’t right and told me he’d contact the manufacturer. Heard nothing from him, even though I’ve emailed again. Very poor service and the leather sofas are of inferior quality. Would not recommend this company.
6 July 2020
Unprompted review
Very helpful
Very helpful, excellent service. Bought the sofa on a Sunday, had it delivered on Monday. Would recommend them.
19 December 2018
Unprompted review
Polite company but not happy with sofa
My sofa was delivered very quickly but I am not happy with it at all, as soon as you sit on it the cushions fall off, as advised I have tried many different velcros and have spent out nearly £30 trying to keep them on. Called and complained to be told it's the style of sofa as it has only one arm (jumbo cord corner sofa) many people I know with the same style sofa don't have this issue. The company are very polite but I im still paying for something I'm very unhappy with.
30 April 2018
Unprompted review
Gary is a very friendly,pleasant and …
Gary is a very friendly,pleasant and helpfull sales man.
10 November 2017
Unprompted review
the worse sofa company ever I would …
the worse sofa company ever I would never recommend them they have very bad customer service they are very rude they have tried to intimidate my mum and i have made numerous attempts to try and get matters resolved but we have been ignored very bad company
16 October 2017
Unprompted review
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