My self matt and cade came in on 17/5/2026 as we had been recommended by a friend , what an amazing experience from start to finish a special mention to Iris who was amazing so professional and help... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent service from the girls at the Bishop Auckland store. Visited on Sunday and saw what we wanted. The girls ordered it all in and I came back the following Saturday and tried everything on, abs... See more
Company replied
Kerin was fantastic. Quick no fuss exchange as I'd measured up incorrectly. Even sorted my pocket square out for me. 😁 Lovely clean and bright store, obviously very popular. In the short time I... See more
Company replied
Liv and Kerin served us today at Bishop Auckland, they were helpful friendly and most of all gave great advice. Bought a great looking suit which the girls helped select, by taking into account where... See more
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Company details
Written by the company
In-store and online retailer
Contact info
United Kingdom
- suitculture.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Suit Culture
Hi Marshall,
Thanks for taking the time to leave us a review and for visiting our store.
We are glad to hear Neve was able to help you during your visit and make the process a positive one. We’ll be sure to pass your feedback on to her.
We appreciate you choosing Suit Culture and hope to welcome you back again in the future.
Thanks
Suit Culture
Kerin was fantastic.
Kerin was fantastic. Quick no fuss exchange as I'd measured up incorrectly. Even sorted my pocket square out for me. 😁
Lovely clean and bright store, obviously very popular. In the short time I was there I could hear the store personnel making suggestions and recommendations to the customers showing great knowledge of the outfits.
Very recommended and I will be returning (just a bit of trek from Burnley) 🙄
29 August 2026
Unprompted review
Reply from Suit Culture
Hi Caroline,
Thanks for taking the time to share your experience and for visiting our store.
We are glad to hear Kerin was able to sort your exchange quickly and help with the finishing touches too. It’s also great to know you noticed the team’s knowledge and advice while you were in store.
We really appreciate you making the journey from Burnley to visit us and now that you are aware of your sizes, you could use our online shop if travelling is too much in the future. Thanks for shopping with us!
Thanks
Suit Culture
Liv is very helpfull with choice suit
Liv is very helpfull with choice suit , shoes and accessories .
Thank you
29 August 2026
Unprompted review
Reply from Suit Culture
Hi Leszek,
Thank you for taking the time to share your experience and for visiting our store.
We are glad to hear Liv was able to help you put your outfit together and find the right suit, shoes and accessories. We’ll be sure to pass your feedback on to her.
We appreciate your support and hope you enjoy your new outfit.
Thanks
Suit Culture
Brilliant loads of choice and the girl…
Brilliant loads of choice and the girl was real nice and helpful defo recommend
29 August 2026
Unprompted review
Reply from Suit Culture
Hi Helen,
Thanks for taking the time to leave us a review and for visiting our store.
We are glad to hear you were pleased with the selection and that the team were able to help you during your visit. It’s great to know you had a positive experience.
We really appreciate your recommendation and hope to help you again for your next suit.
Thanks
Suit Culture
Amazing customer service!!
Amazing customer service matched everything for me and gave great recommendations. Neve was brilliant!
29 August 2026
Unprompted review
Reply from Suit Culture
Hi there,
Thanks for taking the time to share your experience and for visiting our store.
We are glad to hear Neve was able to help you put everything together and offer advice to complete your outfit. We’ll be sure to pass your feedback on to her.
We really appreciate your support.
Thanks
Suit Culture
kerain was a lovely help today and made…
kerain was a lovely help today and made the process go smoothly we felt comfortable and are very happy with the service
28 August 2026
Unprompted review
Reply from Suit Culture
Hi Amani,
Thanks for taking the time to share your experience and for visiting our store.
We are glad to hear Kerin was able to help you throughout your visit and make the process straightforward. It’s great to know you felt comfortable and were happy with the service you received.
We’ll be sure to pass your feedback on to Kerin and appreciate you choosing Suit Culture.
Thanks
Suit Culture
Amazing
From the moment i found this shop online i knew it was going to be s good experience i booked in for me and my grooms men to come and get fitted for suits it was such a smooth process and all easily done was kept informed the whole way along untill delivery. The suits are great quality and are very well priced the store in colchester is immaculate and very well kept my grooms men all fell in love with the store and every suit they had on display . We will definitely be back for more suits for any occasion that pops up . All the staff are very very helpful and so friendly It was honestly a great shopping experience for wedding suits so THANK YOU all at colchester and big thanks to laura
24 August 2026
Unprompted review
Reply from Suit Culture
Hi Ben,
Thanks for taking the time to share your experience and for visiting our Colchester store.
We are glad to hear the fitting process was smooth for you and your groomsmen and that you were kept informed throughout. It’s great to know you were happy with the quality and value of the suits, and that the team helped make choosing your wedding suits an enjoyable experience.
We’ll be sure to pass your thanks on to Laura and the rest of the Colchester team. We really appreciate you choosing Suit Culture for your wedding and look forward to helping you with suits for future occasions.
Thanks
Suit Culture
Quality service
Really happy with my service, went into store all the way from Liverpool as seen the good reviews and wasn’t disappointed, went in with an open mind as to what I wanted and Liv and Kerin were more than helpful with me. 100% recommend the journey into store if you’re unsure.
27 August 2026
Unprompted review
Reply from Suit Culture
Hi James,
Thanks for taking the time to share your experience and for making the journey to visit our store.
We are glad to hear Liv and Kerin were able to guide you through the options and help you find something that worked for you. It’s great to know the visit was worthwhile and that you were happy with the service you received.
We really appreciate you making the trip to see us and sharing your recommendation.
Thanks
Suit Culture
From walking in to leaving with a full…
From walking in to leaving with a full suit, belt, shoes and tie, it was a pleasure.
No chasing, just help when needed.
Will use again and told my friends to use them aswell
20 August 2026
Unprompted review
Reply from Suit Culture
Hi Gavin,
Thanks for taking the time to share your experience and for visiting Suit Culture.
We are glad to hear the team were able to help you get everything you needed for your outfit, from the suit through to the finishing touches. It’s great to know you felt comfortable throughout your visit and had the support you needed without feeling rushed.
We really appreciate the recommendation and look forward to helping you again.
Thanks
Suit Culture
Bought a few suits for my wedding
Bought a few suits for my wedding and they were all perfect and smaller ones for my kids.
Will be using these guys again and aftercare was great when we needed to order bigger sizes.
4 March 2026
Unprompted review
Reply from Suit Culture
Hi there,
Thanks for taking the time to share your experience and for choosing Suit Culture for your wedding.
We are glad to hear the suits worked well for both you and your children, and that the team were able to help with the larger sizes when needed. It’s great to know you were happy with the service throughout the process.
We really appreciate your support and look forward to helping you again for another occasion.
Thanks
Suit Culture
Amazing service & wonderful staff
Amazing service & wonderful staff, couldn't ask anymore and would highly recommend!
27 August 2026
Unprompted review
Reply from Suit Culture
Hi Ryan,
Thanks for taking the time to share your experience and for visiting our Bishop Auckland store.
We are glad to hear Neve was able to help you find the right suit so quickly and make you feel comfortable throughout your visit. We’ll be sure to pass your feedback on to her.
We really appreciate you recommending us to others and hope to help you again in the future.
Thanks
Suit Culture
Just popped in for a last minute suit…
Just popped in for a last minute suit to the Co.durham store and was sorted out in less than 15 minutes by a lovely lady called Neve . Highly recommend fast and high quality service with amazing range of suits!
26 August 2026
Unprompted review
Reply from Suit Culture
Hi Dan,
Thanks for taking the time to share your experience and for visiting our Bishop Auckland store.
We are glad to hear Neve was able to help you find what you needed at short notice and get you sorted so quickly. It’s great to know you were pleased with the range available and the service you received.
We’ll be sure to pass your feedback on to Neve and appreciate you recommending us.
Thanks
Suit Culture
Quick and efficient service from liv!
Quick and efficient service from liv!
26 August 2026
Unprompted review
Reply from Suit Culture
Hi Kevin,
Thanks for taking the time to leave us a review and for visiting our store.
We are glad to hear Liv was able to help you during your visit and make the process straightforward. We’ll be sure to pass your feedback on to her.
We appreciate your support and hope to see you again for your next suit.
Thanks
Suit Culture
Neve at bishop Auckland branch is…
Neve at bishop Auckland branch is amazing! She helped sort a suit in under 15 minutes, she was lovely to speak to and made us feel so welcome I’ve already recommended you to others!
24 August 2026
Unprompted review
Reply from Suit Culture
Hi Ashleigh,
Thanks for taking the time to share your experience and for visiting our Bishop Auckland store.
We are glad to hear Neve was able to help you find what you needed so quickly and make you feel comfortable during your visit. We’ll be sure to pass your feedback on to her.
We really appreciate you recommending us to others and hope to help you again when you’re next looking for a suit.
Thanks
Suit Culture
Be very aware of using this company…
Be very aware of using this company because they initially charge one price but when collecting your suits 3 weeks before the day of the wedding instead of 6 as offered back in March the price quoted and deposit paid of 50% which is the contract to place the order is now incorrect.
Because this shop CANT add up correctly they now want £490.00 more ! They reissued a new invoice dated for March the same day as the original invoice with a new price adjustment total.They did not contact anyone to say THEY had made a mistake and did not offer the opportunity to cancel the order which is now higher than other prices we had be quoted.
Because the suits where 3 weeks later than quoted we had no alternative but pay the extra. However when trying to follow up they are absolutely useless at returning any phone calls and offered £90 compensation payment or…… return the suits unworn !
A contract was entered by paying the required 50% so they have revoked their original contract by post issuing a new invoice with a higher price without contact. This order was for 10 suits so not a small quantity.
Fortunately BBC Watchdog have a new series starting and have requested more information on this transaction so possibly a bit of TV publicity for this useless company.
So this is their reply:
Reply from Suit Culture
16 minutes ago
Thank you for your review. However, we do need to correct an important point, as the prices of the suits did not change at any stage.
The individual prices agreed for each item remained exactly the same from the day the order was placed through to collection. Unfortunately, an administrative error was made when the original invoice was totalled, meaning the individual items did not add up correctly to the total shown.
This was a genuine mistake made by a junior member of our team, who feels awful about what happened. We are all human and, unfortunately, mistakes can happen. We have supported the staff member involved while also ensuring the error was addressed internally to prevent it happening again.
We fully acknowledge that the mistake was ours and apologised for it. However, no prices were subsequently increased or changed. The corrected invoice simply reflected the correct total of the items originally ordered at the originally agreed prices.
We also offered £90 as a goodwill gesture in recognition of the inconvenience caused. In addition, because you were unhappy with the situation, we offered the option of returning the suits unworn for a full refund. This offer was declined and the suits were retained.
We appreciate that an invoicing error on an order of this size is frustrating, and we accept responsibility for that error. What we cannot accept, however, is the suggestion that we increased our prices after taking the deposit or retrospectively changed the agreed prices, as this simply did not happen.
We are more than happy to provide the original order, itemised pricing and subsequent correspondence should any independent party wish to review the matter.
MY REPLY:
However no where I did mention about prices.
Firstly hand written invoices are vulnerable to errors.
Secondly your member of might feel upset by their mistake but not as half as we are.
Thirdly by offering a £90 compensation payment was obviously an admission you got it wrong.
Fourthly why was a new invoice created with the same date but NO communication was made to us of the error?
Fifth point why did the suits arrive 3 weeks prior to the wedding date which you omitted to answer ?
Sixth you trust the paperwork you are issued with and don’t expect to be hit with a further £490.00 extra payment.
You have admitted you got it wrong so suffer the consequences sort your invoicing procedures out and appreciate the customer here is picking up the pieces for poor management.
8 August 2026
Unprompted review
Reply from Suit Culture
Thank you for your review. However, we do need to correct an important point, as the prices of the suits did not change at any stage.
The individual prices agreed for each item remained exactly the same from the day the order was placed through to collection. Unfortunately, an administrative error was made when the original invoice was totalled, meaning the individual items did not add up correctly to the total shown.
This was a genuine mistake made by a junior member of our team, who feels awful about what happened. We are all human and, unfortunately, mistakes can happen. We have supported the staff member involved while also ensuring the error was addressed internally to prevent it happening again.
We fully acknowledge that the mistake was ours and apologised for it. However, no prices were subsequently increased or changed. The corrected invoice simply reflected the correct total of the items originally ordered at the originally agreed prices.
We also offered £90 as a goodwill gesture in recognition of the inconvenience caused. In addition, because you were unhappy with the situation, we offered the option of returning the suits unworn for a full refund. This offer was declined and the suits were retained.
We appreciate that an invoicing error on an order of this size is frustrating, and we accept responsibility for that error. What we cannot accept, however, is the suggestion that we increased our prices after taking the deposit or retrospectively changed the agreed prices, as this simply did not happen.
We are more than happy to provide the original order, itemised pricing and subsequent correspondence should any independent party wish to review the matter.
Went into the Bishop Auckland store…
Went into the Bishop Auckland store today and was helped by Jazz & Kerin, I don’t think anything could have been any easier. They couldn’t of been anymore helpful was sorted in about 10 mins
Over the moon with the suit and the service
Thank you
22 August 2026
Unprompted review
Reply from Suit Culture
Thanks for taking the time to share your experience and for visiting our Bishop Auckland store.
We are glad to hear the team were able to make the process quick and straightforward and help you find a suit you were happy with. It’s great to know you were pleased with both the suit and the service.
We’ll be sure to pass your feedback on to Jazzy and Kerin.
Thanks
Suit Culture
Excellent service from the girls
Excellent service from the girls at the Bishop Auckland store. Visited on Sunday and saw what we wanted. The girls ordered it all in and I came back the following Saturday and tried everything on, absolutely perfect. Lib advised on accessories and even tied my tie. Highly recommend the service, staff and probably most importantly the quality clothing
22 August 2026
Unprompted review
Reply from Suit Culture
Thanks for taking the time to share your experience and for visiting our Bishop Auckland store.
We are glad to hear the team were able to arrange everything you needed and that it all fitted perfectly when you returned. It’s great to know Liv was able to help with the finishing touches and make sure you were fully ready for the occasion.
We really appreciate your recommendation and are pleased you were happy with the quality of the clothing and the service.
Thanks
Suit Culture
Sophie made the experience really easy
Sophie made the experience really easy. Love the quality and service
22 August 2026
Unprompted review
Reply from Suit Culture
Thanks for taking the time to share your experience and for visiting our store.
We are glad to hear Sophie was able to make the process easy and that you were happy with both the service and the quality of your suit.
We’ll be sure to pass your feedback on to Sophie and really appreciate your support.
Thanks
Suit Culture
Jazzy was very welcoming and helpful…
Jazzy was very welcoming and helpful nothing was too much
22 August 2026
Unprompted review
Reply from Suit Culture
Thanks for taking the time to share your experience and for visiting our store.
We are glad to hear Jazzy was able to help you during your visit and make the process straightforward. We’ll be sure to pass your feedback on to her.
We really appreciate your support and hope to help you again in the future.
Thanks
Suit Culture
Split suit
Recently ordered a suit from these guys, unfortunately it didn’t fit, no fault of suit culture I didn’t measure myself properly in good time of the event I was attending.but I would like to say the suit looked amazing when it came and the quality was spot on I will definitely be ordering from them again. I’d also like to add they were very speedy with refund unlike most online stores
19 August 2026
Unprompted review
Reply from Suit Culture
Thanks for taking the time to share your experience and for ordering with Suit Culture.
We are glad to hear you were impressed with the quality and appearance of the suit, even though the sizing wasn’t quite right on this occasion. It’s also great to know the return and refund process was handled quickly for you.
We really appreciate your support and look forward to helping you with your next order.
Thanks
Suit Culture
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