Suitableshop Reviews 

Great selection of product, amazing service and prompt shipping considering items were shipped to Canada from Europe

Firstly this company have a .co.uk website suggesting they are based in the UK, they are not, they are based in the Netherlands. When purchasing clothing, sight unseen, any returns should be free, if you use Suitable's recommended carrier, Returnista, it will cost you 26 euros to return a pair of £99 jeans. Plus you have to ensure that you include 3 copies of something called a 'commercial invoice'. I assumed this was the invoice that comes with the goods so i included that. Amazingly without even opening the package Suitable determined that the 3 copies were not included and returned it. So i had returned it to Holland and it had been returned to me all within 36 hours. I took the matter up with Suitable whose customer service people are very good, considering i corresponded with at least 5 of them, unless you get someone called Luuk who is clearly employed as a blocker. The other 4 people i dealt with were helpful and tried to get Returnista to give me a free return label, then Luuk stepped in and that was the end of that. It was going to cost me another 26 euros. There appears to be a tie up between Returnista and Suitable. This returns process and cost is clearly designed to make it as difficult and expensive as possible to return anything. Interestingly if you click on their review email you get 1 - 10 as a score, only if you click 8 or above do you get through to Trustpilot
My advice, don't touch them with a barge pole.
Further to the response from Suitable i would add the following: 1. Nowhere in the return info does it mention the cost of returns, 26 euros is absurd. 2. I have since found out that sending the parcel to the Netherlands via Royal Mail fully insured and tracked, is approx £15.00. 3. One should not have to read there returns section prior to purchasing, had i done so and seen the process required, i would never have bought the jeans. 4. There should never be a return cost on clothes, especially one of over £20, when you cannot try something on. 5. I do not believe that Suitable carry any stock, they buy in as and when ordered. 6. A .co.uk website would lead anyone in the UK to assume that any postage charges would be minimal. This has clearly been done to mislead the public. 7. It is my opinion that there is a definite tie up between Suitable and Returnista. In short their reply does nothing to change my opinion of this company.

UK users AVOID!
Returns have to go to the UK and so cost £20+, despite the .co.uk web address and the fact their website fails to flag this in the returns section.

Customer service were not sympathetic at all.

Wish I'd seen the UK reviews about this on the suitableshop.nl Trustpilot, but I saw the great rating and didn't look any further...
Starting this suitableshop.co.uk in the hope I help someone!

It's also not great for the environment for individual items to be shipped over.

Timely delivery, good product.

despite ordering on 6th of December, the article did not turn up before Christmas. It had a due delivery of 20-22.... despite contacting customer service, who in fairness are very responsive, to point out the article had not been scanned by their postage handler in over a week, they refused to engage until the delivery window expired. So a total waste of money and time... being responsive on service is one thing, being effective is a whole different matter.

Updated - articles arrived as ordered on January 3rd. In fairness to Suitable the issues with delivery were not theirs, but it was very frustrating that they were unwilling to engage their service provider who clearly had issues

If you are in the UK do not order from this Company unless you are 100% sure that you won’t need to return anything - their website looks like a UK website with a Co.uk web address but the returns need to be sent to The Netherlands with extortionate costs, I had to pay €26 to return one jumper, absolute joke & very misleading!!! NEVER EVER AGAIN would I use this Company

Excellent product, excellent service

The company is honest and efficient in providing the product to the customer. However, know your size. I ordered a size too small.

User-friendly, informative website, efficient delivery, stylish, good quality garments.

I was overcharged as the price was marked in euros but I was charged the amount in pounds sterling thereby making an overcharge of over ten pounds. I shall not use Suitable Shop again.

Place is a scam. Sends the wrong product of low quality and doesn't replace it. Shipping is at your own cost both ways. To return a product it was $100-$150. Avoid.

Excellent product. Excellent service. Shirts fit well, wash well and iron well. Perfect.

Amazing service, was shipped within an hour of ordering and arrived (from Holland) 3 days later.

5 Star Customer Service and Fast Shipping.

Very satisfied with the trousers and the service. Communication, and tracking information were good. No complaints

Beware. Our experience of returning a product using the same carrier (UPS) that delivered it has been expensive. After paying £20 or so for the return, the package came back 'service disruption occurred'. Customer service at Suitable advised me to contact UPS and wished me a nice day. In fact, they wished a 'nice day' on me a few minutes later when I queried this. Brexit has made everything more complicated, but Suitable offers a service to the UK and returns should be easier. Another member of staff sumitted a more helpful response (without wishing me a nice day), so I contacted UPS and have had the returned package collected at no charge. I'll see if this is more successful

Very good clothing and swift service, but:
When they started spamming me with emails after the delivery they ruined the experience. 😡