Suitableshop Reviews 

Perfect. goods as described and delivered quickly in Spain

Very fast and efficient in terms of customer service and order turnaround time to the USA! I just made my 3rd order this year and am delighted by this company!

I ordered 3 pairs of men's pajamas for delivery to the US. Four weeks later I received an e-mail saying one of the items was out of stock, please pick a replacement. I e-mailed my replacement choice. Two weeks later I received another e-mail asking me to choose a replacement or receive a refund. I replied again with a replacement choice and forwarded the previous e-mail. Two days later I receive another e-mail asking if I want a refund. I replied asking if I was to receive my purchase or get a refund. They replied I was refunded for the entire order. I do not understand how they can run a business so badly. Apparently it took them four weeks to get to my order just to start. I will not buy from Suitable again and do not recommend it.

livraison rapide
produit de bonne qualité
multi pack

I was surprised how quick the order was confirmed and delivered to my address in Sydney.
The the GARDEUR garments are exceptional not only
in quality but also in style, form and detail.
I am very happy to have found "suitableshop" as an
online supplier of quality mens fashion

Excellent website, great value

All is good!!!! Thank you very much.

Good quality and style of shirt and the delivery service from this company was first class.

Updated review: Its been nearly a week since i posted my review ,so ive downgraded it to 1 star because theres no option to leave zero! Im still waiting for my refund nearly three weeks after returning my order!! Theres only so many times Suitable can blame customs! The customer service is shocking, no updates, completely kept in the dark!!

Be wary! If your purchase is too small/big, or you've changed your mind, the return fee is very expensive. It also takes an age to get refunded! I've been waiting for a while but when you enquire about it they blame customs! I think for the price they sell at , they could offer cheaper or even free returns.
That said, I did like the coat but it was way smaller than similar I own and the size up wasn't available! Shame.

Excellent service. Really fast delivery to the UK. Will use again.

Very easy order and rapid delivery. Great price too.

Quick delivery. I bought a size up as it was advertised as slim fit and it was a good fit. Also very pleased that trousers were included (which was not made clear in the details when I ordered) and although long in the leg and had to be taken up were a moderately good fit in the waist

Do not buy from this company if you live in the UK. Whilst their website is .co.uk, it is a CON because goods are delivered from the Netherlands and have to be returned there at a ridiculous cost to the purchaser. I bought a shirt which arrived very quickly but was too small. It cost me over £20 to return and the customs forms were crazy.
Never again.

I ordered an article of clothing from the .co.uk website. There was no indication that the item would be arriving from netherlands until after I placed the order. The clothing did not fit and I was left having to pay an extra 12 pounds to return it. Then the following morning I received an email demanding an extra €15 to pay duties, if not paid within 7 days the parcel would be returning to dispatch. So all in all I have had to pay €40 to try on some clothes and send them back. We will see what happens with the refund as I imagine the original postage charge will not be refunded. The response to this complaint is an absolute joke. This company is a COMPLETE SCAM. Transparency? What an absolute joke.

Great online choice, excellent service, communication and delivery efficient. Very happy and great price to.

On 21-02-2024 I ordered two ties, one Bordeaux ( 32961 ) and one brown ( 32964 ).

On 24th of februari 10:48 it was supposedly delivered to my address but it wasn’t delivered, I didn’t receive it nor my neighbors.

After many times contacting the customer services , they started an investigation.

On the 2nd of march at 12:03 I received one tie ( Bordeaux 32961 ) but not the brown tie ( 32964 ) !

Again I contacted the customer service and they said it was delivered to my address even though I said to them
before that I didn’t receive it!

The Bordeaux tie that I received is not of high quality, the keeper loop and the label tear off the first time I put it on !

I’m really disappointed with the services,
I advise not to buy from this company

Echt top service!

Fast response to a request to correct an order I had placed. Excellent customer service.

Wish I had seen the previous review for the UK website.

It all seems like you are buying from a UK business/UK subsidiary. Only after your purchase you learn from the tracking information of the courier that your items are being shipped from the Netherlands. If you want to return something you also have to send it back there..

They recommend their own courier as you have to include a "commercial invoice" with the parcel for custom. I couldn't find any information on what this should look like and their support also wouldn't tell me what it is, just pointed out that their courier will provide you with one.

Their courier charges double what UPS directly charges just to give you an UPS label and a template for this commercial invoice. All it is are a crude table with the addresses of sender & recepient, reason for export - Return of goods, tracking number, order number and then a list of the items including a HS code (google to find a list on wcoomd.org .. trustpilot doesn't allow links), the value of each item, total value of the parcel, date and signature.

Of course you have to fill all of that out yourself.

Avoid this shop and if you got unlucky enough to order from them then avoid their courier and save some money by buying a label from UPS directly and just creating this commercial invoice yourself. You need to include 3 copies of it.