SubaruPartsDeal.com Reviews 

377
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that parts are often original, exactly as described, and fit perfectly. Reviewers also appreciate the reasonable and competitive pricing, often finding better deals than at local dealerships or other sites. The delivery service is consistently highlighted for being fast, timely, and ensuring items arrive well-packaged and in excellent condition. However, some customers also noted issues with shipping, describing it as slow or expensive, and occasionally receiving incorrect or unbranded parts. A few other people also felt that communication was lacking, particularly when orders were voided or parts were discontinued without timely notification.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers finding the exact part they needed at... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt shipping... See more

Price

Users describe positive interactions with price, often finding parts at a fraction of dealership costs and... See more

Quality

Consumers find quality to be positive, with many reviewers praising parts as original, new OEM, and excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Part was great quality, original. Site easy to use and like that entering VIN ensures correct part is ordered. Appreciate the lower price compared to other sites. Shipping was pricey, but still lesser... See more

Rated 5 out of 5 stars

Got what I ordered, was able to add it to my Subaru just fine. My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green... See more

Rated 5 out of 5 stars

I was able to pick up several oil and air filters for my Subaru Outback at a very fair price. The items were shipped two days after the order was placed and delivered three days after shipment.

Rated 5 out of 5 stars

SubaruPartsDeal had the part I needed at a reasonable price. It arrived at my door on schedule in excellent condition. Couldn't ask for more.


Company details

  1. Auto Parts Store

Written by the company

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(377)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They Advertise Items They Do Not Have In Stock

I ordered a part. I received an order confirmation on August 20, 2025 saying it would ship in 1 to 3 business days. On August 22, 2025 I received an email that my order was voided because the part has been discontinued and/or is backordered. I am very disappointed that they advertised items they do not have, and they have delayed my repairs.

22 August 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We sincerely apologize for the frustration you've experienced regarding the backorder issue. It's important to us that our customers feel confident and informed when making a purchase.
We appreciate you bringing this to our attention. Thank you for your feedback, and we’re committed to improving your experience with us.

Rated 5 out of 5 stars

Great website

Great website
Easy to find parts on images

Prices were better than dealers near me.
Great communication and fast shipping.

14 August 2025
Unprompted review
Rated 2 out of 5 stars

Missing parts in the package

Good afternoon. Today I received a package with brake pads. Inside instead of 4 pieces there were only 3 (2 inner and one outer). Also there was no grease in the package. Very bad experience.

12 August 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Rated 1 out of 5 stars

Some of the worst customer service possible.

One of the worst customer service experiences possible after my shipment was damaged. It took 2.5 months multiple calls and emails to get them to refund only part of the order that was damaged. I have genuinely considered if they are running a scam on the RMA side by how challenging it was to get them to do anything. Unfortunately, I am still out about $380 from the order due to them refusing to honor the second part of the RMA and completely ignoring me. I would highly recommend to avoid them at all costs.

14 July 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Rated 5 out of 5 stars

Got what I ordered

Got what I ordered, was able to add it to my Subaru just fine.
My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green Subaru, but the replacement door handle is black. I really don’t mind, especially for the price I paid for everything (and it just being a piece of plastic), but something for the website to consider.

24 July 2025
Rated 1 out of 5 stars

You sent the wrong wrong part number part number

You sent the wrong part number

24 July 2025
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward.

Thank you for taking the time to let us know.

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