STYLPRO by STYLIDEAS Reviews 

500
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the professional and knowledgeable staff who provide quick, helpful responses. Many appreciate the easy resolution of issues, often receiving prompt replacements for faulty items. Reviewers frequently express satisfaction with the products' effectiveness and the positive results achieved. However, some people were dissatisfied with product quality and durability. Several customers reported items like LED masks or curlers stopped working or developed faults after only a few months or a year. Common problems included products not turning on, lights failing, or chargers malfunctioning, leading to disappointment regarding item longevity.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its effectiveness, ease of use, and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, fantastic, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the outstanding performance... See more

Service

Customers had positive experiences with service, often highlighting the excellent and outstanding customer... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied

Rated 5 out of 5 stars

Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(500)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! Resolved the issue very quickly. Thank you!

16 April 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Amazing customer service

Issue with a product. Less than 12 hours later, a replacement was being sent. Awesome company and customer service.

16 April 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thanks for taking the time to leave a review! We're so pleased to hear that your query was resolved quickly and you received your replacement! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Fantastic product

Fantastic product, really noticed a difference in my skin since incorporating it into my daily routine.

Just bought my sister one for her birthday, she will love it I'm sure.

15 April 2026
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

We're so pleased to hear that you were happy with our customer service and have noticed a difference! We'll pass this feedback onto the team. If you have any further questions, we're always available at teamtom@stylideas.com ❤️

Rated 5 out of 5 stars

Speedy resolution

Took bad advice (from a magazine article) and put the bowl of the brush cleaner in the dishwasher. It was unrecognisable when it came out but Stylpro replaced it for me for a modest amount - and even popped in a hairband. Very happy customer.

30 March 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you so much for your lovely review.

We’re sorry to hear your brush cleaner bowl had a mishap in the dishwasher, but we’re so pleased our team were able to help with a replacement and get you back up and running.

Thank you again for your kind words - we’re delighted to hear you’re a very happy customer!

Rated 5 out of 5 stars

There was a fault with a mask after 3…

There was a fault with a mask after 3 months. I contacted them on the live chat. They asked for photos and serial numbers. Apologised and sent a replacement mask.
Amazingly polite, helpful and quick.

A refreshing change!!!

Thank you

30 March 2026
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you so much for your kind review.

We’re sorry to hear that your mask developed a fault, but we’re really pleased our customer care team were able to help quickly and arrange a replacement for you.

It’s wonderful to hear that you found the service polite, helpful and efficient. Thank you again for taking the time to share your experience - we really appreciate it!

Rated 5 out of 5 stars

Customer service outstanding

I purchased an led mask which was working perfectly then just stopped I contacted customer service and sent them the relevant information and was issued a replacement straight away there customer service was absolutely amazing and they got back to me straight away with my enquiry and it was dealt with immediately I can’t recommend the style pro team enough i personally dealt with Simeon and he was an absolute pleasure to deal with he was amazing

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought the Styl Pro Wavelength LED…

I bought the Styl Pro Wavelength LED face mask from QVC’s TikTok shop in October. Last week some of the LEDs stopped working. I contacted QVC but they couldn’t help as it was past 30 days on TikTok Shop. Getting a refund has been incredibly difficult and they’ve been quite unhelpful. So I reached out to Styl Pro directly. They were incredibly helpful and sent me a new LED face mask for free. I’m so grateful because I love this mask and it’s been frustrating not being able to use it. I want to thank Simeon from Styl Pro for all their support..

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Although I had issues with my initial…

Although I had issues with my initial delivery, the customer service was great which turned around the whole experience. Simeon provided fast, helpful responses and was able to resolve the issue efficiently without any trouble. Would definitely recommend - I can’t wait to finally try my new mask!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Unfortunately my mask stopped working correctly a short time after purchasing. I contacted the company and Simeon was very helpful in rectifying this. Once I had sent the required information a new mask was sent out very quickly.
Great customer service, very relieved it was sorted quickly and efficiently! Thank you!

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Great mask, great customer service

Love this mask – it’s very easy to use and comes highly recommended by healthcare professionals. I find it really relaxing to use in the evenings.

A few of the lights stopped working after a couple of months, but the Style Pro team were very understanding and quick to resolve the issue.

Overall, I’m very happy with the product and the service.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

LED mask only worked a few months

I am extremely disappointed with my experience. I purchased the StylPro Wavelength Pro 5-in-1 mask at the end of November, and after very minimal use, it has already completely stopped working. It will no longer charge or turn on, making it entirely unusable just a few months after purchase.

Given the price, I expected far better quality and durability. A product like this should last significantly longer, especially with such light use.

To make matters worse, trying to resolve the issue has been frustrating. Phoning the customer care number just takes you through to an answerphone, with no real support available. This is incredibly disappointing, especially when dealing with a faulty product.

Overall, this has been a very poor experience both in terms of product quality and customer service. I would not recommend based on this experience.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Company!

Not impressed with this Company at all. Appalling after sales service. My skin reacted to one of their products and they refused a refund, as I purchased it via Boots, and it was over their limit. However, Boots informed me it was the Company's responsibility!!! As a result, I failed to receive a refund. (I would rather have put zero stars but it would not allow me!)

13 February 2026
Unprompted review
Rated 1 out of 5 stars

I owned the original mask for about a…

I owned the original mask for about a year before some of the lights stopped working. I upgraded to the new 5/1 version, but it only lasted a single full charge before failing. I’ve contacted customer service since it’s less than a month old, and I’m hoping they’ll resolve it with a refund or replacement.

12 February 2026
Unprompted review
Rated 2 out of 5 stars

Mini fridges are not good

Love the products overall, but the mini fridges are really poor quality and clearly not built to last. I must have gone through about six of them. They suddenly break down and stop working, so I definitely wouldn’t recommend spending money on them. The last time this happened the brand kindly send me replacements but they have both since stopped working 😓

25 January 2026
Unprompted review

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